Northern Lights Exteriors LLC

[redacted] [redacted] - Follow up in regards to complaint received from [redacted] .Northern Lights Exteriors takes Revdex.com reviews and any issues for that matter seriously We did in fact do work for Mr [redacted] that completed in June of 2014.The work that was done at the property was for an insurance claim that we assisted the client with for Roofing, Siding, Gutters & Windows.I see there were no issues in the journal notes with the exception of window installation being delayed due to windows not coming in on the date the manufacturer originally provided.SEE NOTES FOR JOB HERE: [redacted] It does look like [redacted] mentions a bunch of items below, but I have no record of any of those items on my end.Given the amount of time that has passed since we did any work at this property, I don’t believe the owner could point at Northern Lights Exteriors as the reason for the cable not coming on We are an Elite Preferred Contractor with [redacted] and did over jobs in without any “cable” issues I can appreciate that it is frustrating to have something not work when you want it to - but I do not feel that Northern Lights Exteriors should be held responsible for this issueI did receive one email from [redacted] to our general mailbox on 12/ I take full responsiblity for that not getting addressed right away - I was in Atlanta spending time with my year old grandmother before she passed away I did have a “slow response” message on the phone, but understand that my response wasn’t timely By the time I got back, [redacted] had already sent in the Revdex.com complaint which is why I’m addressing with you directly.Please let me know if there is anything else we need to do in regards to this complaint.Happy New Year (and welcome back from your vacation):)KCKristen C***

I am rejecting this response because:from: [redacted] < [redacted] >to: [redacted] date: [redacted] **subject: ImagesImages showing the dryer vent prior to Construction and images showing that no vent existed after ConstructionAttachmentsMore info proof regarding my claims in dispute [redacted] .---------- Forwarded message ----------From: NLE Date: Tue, Sep 16, at 2:PMSubject: Re: ProblemTo: [redacted] < [redacted] >, Mack Y [redacted] < [redacted] >OkI didn't know it was in the basement I have this scheduled for tomorrow afternoonI have he materials procured and ready to goLet the renter know we should be completed by sundown tomorrowThanks for your patience and understanding [redacted] Hooven/PresidentNorthernLightsExteriors.comOn Sep 16, 2014, at 12:PM, [redacted] < [redacted] > wrote:Hey James, I tried to call you earlier when I got this email, but got your voice mail -- didn't leave a message You can get in the house if you need to, but it will be no real benefit since the dryer vent in the basement gives no indication of where it previously exited to the outside (i.e- feet to the east) This is especially true since the downstairs in completely finished Thus, unless you're gonna rip out drywall getting in the house is, as far as I can tell, of no benefit.Thanks,-***On Tue, Sep 16, at 11:AM, Hooven [redacted] wrote:***, I am taking Raul over today to look at this, is it ok for us to gain access to the house? I will have this rectified immediately I will need to get the trim stock in to fully repair the siding, but I will get it done[redacted] Hooven/Presidentwww.NorthernLightsExteriors.comOn Sep 13, 2014, at 12:PM, Mack Y [redacted] wrote:Hey ***,Just wanted you to know we got the message and are on it ASAP.MackSent from my iPhoneOn Sep 13, 2014, at 10:AM, [redacted] wrote:Guys,It turns out the siders completely walled over my dryer vent, which caused my dryer to burn out I only realized when my tenant said the brand new dryer I just bought wasn't working and couldn't find a dryer vent in an attempt to clean it out.I took pictures from my Northern Lights project page and outlined the dryer vent (see attachments), which used to be next to the spigot in the backyard I also attached a picture showing that there is no longer a dryer vent there.This obviously needs to be addressed immediately.Sincerely,-***from: [redacted] < [redacted] >to: [email protected]: Wed, Jan 4, at 6:PMsubject: Fwd: Dryer costsRegarding dispute # [redacted] [redacted] Hooven is being completely untruthful in his response to my Revdex.com complaint As the email chain below (with James) proves, I've already dealt with one damage claim regarding NLE and their negligent work Furthermore, I can furnish further conversations, images and PDF copies of receipts to verify that everyone of my complaints is 100% accurate.Regards,-***---------- Forwarded message ----------From: [redacted] Date: Wed, Jan 4, at 8:PMSubject: Fwd: Dryer costsTo: [redacted] ---------- Forwarded message ----------From: [redacted] Date: Mon, Oct 6, at 2:PMSubject: Re: Dryer costsTo: Northern Lights Exteriors Thank you.On Mon, Oct 6, at 2:PM, Northern Lights Exteriors < [redacted] @gmail.com> wrote:I dropped a check in the mail today.Thank you [redacted] Hooven/President303-776-Office970-785-Office 2970-785-Fax303-589-Cellwww.NorthernLightsExteriors.comOn Oct 6, 2014, at 11:AM, [redacted] wrote: [redacted] Point Cir.Tequesta, FL 33469On Oct 6, 10:AM, "Hooven James" wrote:As I said, I am more than willing to pay this, so please send me your address in the the FL area and I will get a check out to you this week[redacted] Hooven/President303-776-Office970-785-Office 2970-785-Fax303-589-Cellwww.NorthernLightsExteriors.comOn Oct 5, 2014, at 10:PM, [redacted] wrote:James, I think $is asking very little as that includes more then just the mere monetary cost of the dryer It includes the money, time and effort spent trying to repair the first dryer and the time, money and effort used to finally replace it I've probably spent collectively over hours dealing with this headache and I normally bill $120/hour for my time.Secondly, when I was out in May I personal dewinterized my sprinklers and did a walk through of all the zones When I left back to FL I had a working sprinkler system and then after the siders were done I did not coincidence, maybe, but I think not Consequently, the sprinkler system has turned into another maintenance nightmare as well as my water bill has mysteriously tripled in costs since the change to the new timer.On Fri, Oct 3, at 1:PM, Hooven [redacted] wrote:***, As I do believe that we should cover some responsibility of the damages for covering this over I want to compensate you for this, I do want us to remember that we did kill the dryer, but this was as stated an older lower end model dryer, correct?So don’t you believe that we should pay for the cost of what that unit was worth? not necessarily the cost of a new low end model? I want to walk away with everyone happy, I want to use you for a reference down the road I don’t want be the crutch over this.I just want you to see my side of the story as well If in your reflection that you think that the is a fair number looking at it from my side let me know and I will send you out the check on Monday If you believe that by looking at our side and see that a lesser number is more appropriate and what that is worth, Let me know another number and I will send you out a check Do remember we replaced your irrigation clock free of charge, labor and materials, where I am still in mindset that we did not cause the damages.I really am sorry for the inconvenience of this whole ordeal It was a mistake that has never been made by my organization, and the guys that installed it are going to eat the costs, but I hate taking two days pay from them for the deal.But this is business and they did make a mistake.I hope you are doing well, I was in Orlando last week when I wrote you back, looked like the weather had finally cooled a bit, I know you are happy about that.Thanks [redacted] Hooven/President [redacted] ***www.NorthernLightsExteriors.comOn Sep 26, 2014, at 8:AM, [redacted] < [redacted] > wrote:James, please reply to my email.Thanks,-***On Tue, Sep 23, at 11:AM, [redacted] < [redacted] > wrote:James,I was told that the dryer vent was fixedthanks for taking care of that quickly!That said, me and my tenant have spent time and money attempting to repair my previous dryer and ultimately had to buy a new one.I think it would be fair for me to expect some replacement compensation from Northern Lights I originally attempted to fix the old dryer by purchasing a new heating element for $40, which unfortunately only failed because we were unaware of the vent.I replaced my old low end dryer with a mid-grade dryer This new mid-range dryer cost $700, but I don't expect any upgrades A brand new low end dryer cost $400-$500Point being, I think $in reimbursements for time and money spent dealing with this issue is quite reasonable.Tell me what you think.Sincerely,-***

Complaint: [redacted] I am rejecting this response because:The particle board behind the old siding was rotten and mangled, which would leave the coaxial cables exposed Plus, and other work has be done inside or outside of my house that would interfere with the coaxial cables Regards, [redacted]

Revdex.com:I have decided NOT to participate in Binding Arbitration to resolve my complaint with ID [redacted] I understand that because I have decided to not pursue arbitration that Revdex.com must close my complaintI have decided to pursue legally or via other avenuesRegards,

[redacted] ,Get a plan of what you intend to do to fix all of the issues identified, communicate your plan to me, and I’ll decide if it’s acceptable You don’t get to dictate how things are going to work I’m the homeowner and I’ve hired you to do work for me Your arrogance and dismissive attitude isn’t appreciated or something I'm going to tolerate.So we’re on the same page, I’m not going to accept any of your crew’s shoddy work ever I’m fully prepared and actively pursuing steps to take legal action against NLE.To the extent you actually have a plan to address each of the issues I identified and you’d like to discuss that with me, I can meet at 11a on Monday, Tuesday, Thursday, or Friday You’ll need to let me know well ahead of time so I can plan accordingly Thanks,***

*** *** *** ***
*** *** *** *** ***
*** *** ** *** ** *** ** ***
*** *** *** ***
*** *** *** *** *** - Our work is done on the outside of the home not inside the walls where cable lines would exist.I’ll let *** respond to you from here.Just wanted to make sure you knew we were not ignoring you.In construction sometimes things do come up - but we will always make it right. At your property we did this promptly and did pay for the dryer ( a price you provided and a check you cashed), and again, fixed an issue that was due to the landscape clock being down, which our owner spoke to you about but replaced it anyway to make you happy).KCKristen C***Office Operations** ***
** ***
** ***On Jan 9, 2017, at 3:PM, *** *** wrote:Kristen,Above and beyond!? That is a severe over statement!When NLE reinstalled my the vent to door to my dryer they didn't ensure that the vent tubing was actually attached to the vent door This required me to bring in a 3rd party to actually truly fix the issue, because I was tired of dealing with Jame's back-peddling If I'm forced to take this matter to court I will be including the 3rd party costs along with the damages to the cable lines.Furthermore, and unfortunately for NLE the only plausible way the cable no longer works is due to your construction workers clipping the lines It would be great if you guys could just stand by your work!-***On Mon, Jan 9, at 5:PM, Kristen Cherry wrote:*** -I have spoken to our owner and he did mention there were other issues that came up during your install but every one of those issues was resolved.We have responded to the Revdex.com and still feel that 2-years after an install we cannot be held responsible for the cable not coming on.My apologies for not seeing any of the notes from the original install, but after speaking with the owner, it appears we changed out a landscaping clock (that would’ve had nothing to do with our siding work) and we also paid $in regards to the dryer issue We have gone above and beyond to resolve any issues and take complaints very seriously.KCKristen C***Office Operations** ***
** ***
** ***On Jan 4, 2017, at 7:PM, *** *** wrote:Regarding BBC complaint ***Guys, please realize I have conversations, images and receipts to prove everyone of my complaints -- see attached email chain below for a sample.And, if we can't settle this via email I will be taking NLE to small claims court while ensuring the world is aware of my experience.Best,-***

Hi ***,I stated that all future correspondence with Northern Lights would be in private because I've hired legal counsel to assist me in resolving the disputeI'm happy to continue to post updates with Revdex.com letting you know whether or not my dispute is resolvedit most certainly is not resolved at this time.Thanks,***

Hi Marcy,I stated that all future correspondence with Northern Lights would be in private because I've hired legal counsel to assist me in resolving the disputeI'm happy to continue to post updates with Revdex.com letting you know whether or not my dispute is resolvedit most certainly is not resolved at this time.Thanks,Jacob

*** *** *** *** *** ***
*** *** *** ***
*** *** *** *** ***
*** *** *** *** *** ** *** **
*** *** *** *** *** *** *** *** ***Dear ***, Would you like to provide three dates and times the week of 11/27? This time we can investigate further your new findings since our last meeting since there seem to be some new findings. Also we will have our team members that will hopefully be able to help us complete the project to see and scope the outstanding issue.Let me know what three times and dates work best. Preferably in the mornings since it will be easier to get everyone together first thing than mid day.Thanks for your continued communication,James H*** - President** ***
** ***
** ***
** ***NorthernLightsExteriors.com

from: Kristen Cherry <[email protected]> via wynco.Revdex.com.org to: [redacted]cc: Jeff Crowley <[redacted]>,[email protected]: Wed, Jul 12, 2017 at 4:29 PMsubject: Northern Lights Exteriors - Revdex.com Complaint[redacted] -I have been...

contacted by the Revdex.com in regards to the siding installation we recently completed at your property.  It is noted in the complaint that you have provided photos of issues and are not hearing back from Northern Lights Exteriors.  I am not aware of any images that have been sent and the office has not been contacted….however I would like to personally reach out so that you may provide me DIRECTLY with the issues with the siding.  Until the complaint letter was received and the multiple bad reviews starting going up - my project manager has stated that he hasn’t heard from you.  Attached you will find the Trade Completion Checklist that you signed off on as a homeowner - which signifies your satisfaction with the work NLE has done.  Northern Lights has a 5-year workmanship warranty so if you are stating that there are now “cracks” and your home is compromised - we would come back out, review the damage, and go from there.Again, we haven’t heard anything. Please send over the photos of the issues and I will be in contact - unless you prefer to continue to go through the Revdex.com disputes and other review sites.KCKristen C[redacted] - Office Operationso:  [redacted]f:  [redacted]e: [redacted]

I am rejecting this response because:from: [redacted] <[redacted]>to: [redacted]date: [redacted]subject: ImagesImages showing the dryer vent prior to Construction and images showing that no vent existed after Construction3 AttachmentsMore info proof regarding my claims in dispute [redacted].---------- Forwarded message ----------From: NLE <[email protected]>Date: Tue, Sep 16, 2014 at 2:39 PMSubject: Re: ProblemTo: [redacted] <[redacted]>, Mack Y[redacted] <[redacted]>Ok. I didn't know it was in the basement.  I have this scheduled for tomorrow afternoon. I have he materials procured and ready to go. Let the renter know we should be completed by sundown tomorrow. Thanks for your patience and understanding[redacted] Hooven/PresidentNorthernLightsExteriors.comOn Sep 16, 2014, at 12:34 PM, [redacted] <[redacted]> wrote:Hey James, I tried to call you earlier when I got this email, but got your voice mail -- didn't leave a message.  You can get in the house if you need to, but it will be no real benefit since the dryer vent in the basement gives no indication of where it previously exited to the outside (i.e. 12 - 15 feet to the east).  This is especially true since the downstairs in completely finished.  Thus, unless you're gonna rip out drywall getting in the house is, as far as I can tell, of no benefit.Thanks,-[redacted]On Tue, Sep 16, 2014 at 11:17 AM, Hooven [redacted] <[email protected]> wrote:[redacted], I am taking Raul over today to look at this, is it ok for us to gain access to the house?  I will have this rectified immediately.  I will need to get the trim stock in to fully repair the siding, but I will get it done.[redacted] Hooven/Presidentwww.NorthernLightsExteriors.comOn Sep 13, 2014, at 12:50 PM, Mack Y[redacted] <mack@[redacted]> wrote:Hey [redacted],Just wanted you to know we got the message and are on it ASAP.MackSent from my iPhoneOn Sep 13, 2014, at 10:13 AM, [redacted] <i[redacted]@gmail.com> wrote:Guys,It turns out the siders completely walled over my dryer vent, which caused my dryer to burn out.  I only realized when my tenant said the brand new dryer I just bought wasn't working and couldn't find a dryer vent in an attempt to clean it out.I took pictures from my Northern Lights project page and outlined the dryer vent (see attachments), which used to be next to the spigot in the backyard.  I also attached a picture showing that there is no longer a dryer vent there.This obviously needs to be addressed immediately.Sincerely,-[redacted]<back_dryer_vent_outline.jpg><back_dry...⇄ [redacted] <[redacted]>to: [email protected]: Wed, Jan 4, 2017 at 6:58 PMsubject: Fwd: Dryer costsRegarding dispute #[redacted] [redacted] Hooven is being completely untruthful in his response to my Revdex.com complaint.  As the email chain below (with James) proves, I've already dealt with one damage claim regarding NLE and their negligent work.  Furthermore, I can furnish further conversations, images and PDF copies of receipts to verify that everyone of my complaints is 100% accurate.Regards,-[redacted]---------- Forwarded message ----------From: [redacted] <i[redacted]@gmail.com>Date: Wed, Jan 4, 2017 at 8:36 PMSubject: Fwd: Dryer costsTo: [redacted] <i[redacted]@cardinalpeak.com>---------- Forwarded message ----------From: [redacted] <i[redacted]@gmail.com>Date: Mon, Oct 6, 2014 at 2:35 PMSubject: Re: Dryer costsTo: Northern Lights Exteriors <[email protected]>Thank you.On Mon, Oct 6, 2014 at 2:26 PM, Northern Lights Exteriors <[redacted]@gmail.com> wrote:I dropped a check in the mail today.Thank you[redacted] Hooven/President303-776-5263 Office970-785-6195 Office 2970-785-6215 Fax303-589-2773 Cellwww.NorthernLightsExteriors.comOn Oct 6, 2014, at 11:09 AM, [redacted] <i[redacted]@gmail.com> wrote:[redacted]143 Point Cir.Tequesta, FL 33469On Oct 6, 2014 10:08 AM, "Hooven James" <[email protected]> wrote:As I said, I am more than willing to pay this, so please send me your address in the the FL area and I will get a check out to you this week.<NLE SIG logo 2.jpg>[redacted] Hooven/President303-776-5263 Office970-785-6195 Office 2970-785-6215 Fax303-589-2773 Cellwww.NorthernLightsExteriors.comOn Oct 5, 2014, at 10:05 PM, [redacted] <i[redacted]@gmail.com> wrote:James, I think $500 is asking very little as that includes more then just the mere monetary cost of the dryer.  It includes the money, time and effort spent trying to repair the first dryer and the time, money and effort used to finally replace it.  I've probably spent collectively over 8 hours dealing with this headache and I normally bill $120/hour for my time.Secondly, when I was out in May I personal dewinterized my sprinklers and did a walk through of all the zones.  When I left back to FL I had a working sprinkler system and then after the siders were done I did not ... coincidence, maybe, but I think not.  Consequently, the sprinkler system has turned into another maintenance nightmare as well as my water bill has mysteriously tripled in costs since the change to the new timer.On Fri, Oct 3, 2014 at 1:07 PM, Hooven [redacted] <[email protected]> wrote:[redacted], As I do believe that we should cover some responsibility of the damages for covering this over.  I want to compensate you for this, I do want us to remember that we did kill the dryer, but this was as stated an older lower end model dryer, correct?So don’t you believe that we should pay for the cost of what that unit was worth?  not necessarily the cost of a new low end model?  I want to walk away with everyone happy, I want to use you for a reference down the road.  I don’t want 150 be the crutch over this.I just want you to see my side of the story as well.  If in your reflection that you think that the 500.00 is a fair number looking at it from my side let me know and I will send you out the check on Monday.  If you believe that by looking at our side and see that a lesser number is more appropriate  and what that is worth, Let me know another number and I will send you out a check.  Do remember we replaced your irrigation clock free of charge, labor and materials, where I am still in mindset that we did not cause the damages.I really am sorry for the inconvenience of this whole ordeal.  It was a mistake that has never been made by my organization, and the guys that installed it are going to eat the costs, but I hate taking two days pay from them for the deal.But this is business and they did make a mistake.I hope you are doing well, I was in Orlando last week when I wrote you back, looked like the weather had finally cooled a bit, I know you are happy about that.Thanks<NLE SIG logo 2.jpg>[redacted] Hooven/President[redacted]www.NorthernLightsExteriors.comOn Sep 26, 2014, at 8:19 AM, [redacted] <[redacted]> wrote:James, please reply to my email.Thanks,-[redacted]On Tue, Sep 23, 2014 at 11:41 AM, [redacted] <[redacted]> wrote:James,I was told that the dryer vent was fixed... thanks for taking care of that quickly!That said, me and my tenant have spent time and money attempting to repair my previous dryer and ultimately had to buy a new one.I think it would be fair for me to expect some replacement compensation from Northern Lights.  I originally attempted to fix the old dryer by purchasing a new heating element for $40, which unfortunately only failed because we were unaware of the vent.I replaced my old low end dryer with a mid-grade dryer.  This new mid-range dryer cost $700, but I don't expect any upgrades.  A brand new low end dryer cost $400-$500Point being, I think $500 in reimbursements for time and money spent dealing with this issue is quite reasonable.Tell me what you think.Sincerely,-[redacted]

Revdex.com:I have decided NOT to participate in Binding Arbitration to resolve my complaint with ID [redacted]. I understand that because I have decided to not pursue arbitration that Revdex.com must close my complaint. I have decided to pursue legally or via other avenues. Regards,

[redacted] 
[redacted]
[redacted]
[redacted]
[redacted] [redacted] - Follow up in regards to...

complaint received from [redacted].Northern Lights Exteriors takes Revdex.com reviews and any issues for that matter seriously.  We did in fact do work for Mr. [redacted] that completed in June of 2014.The work that was done at the property was for an insurance claim that we assisted the client with for Roofing, Siding, Gutters & Windows.I see there were no issues in the journal notes with the exception of window installation being delayed due to windows not coming in on the date the manufacturer originally provided.SEE NOTES FOR JOB HERE:  [redacted] It does look like [redacted] mentions a bunch of items below, but I have no record of any of those items on my end.Given the amount of time that has passed since we did any work at this property, I don’t believe the owner could point at Northern Lights Exteriors as the reason for the cable not coming on.  We are an Elite Preferred Contractor with [redacted] and did over 75 jobs in 2016 without any “cable” issues.  I can appreciate that it is frustrating to have something not work when you want it to - but I do not feel that Northern Lights Exteriors should be held responsible for this issue. I did receive one email from [redacted] to our general mailbox on 12/7.  I take full responsiblity for that not getting addressed right away - I was in Atlanta spending time with my 93 year old grandmother before she passed away.  I did have a “slow response” message on the phone, but understand that my response wasn’t timely.  By the time I got back, [redacted] had already sent in the Revdex.com complaint which is why I’m addressing with you directly.Please let me know if there is anything else we need to do in regards to this complaint.Happy New Year (and welcome back from your vacation). :)KCKristen C[redacted]

We are ACTIVELY working on the issues that came up at this property and have been in regular contact with the owner.I would like to request more time as we work through a resolution.We have had the municipality inspectors out and the client is still working with us.CAN YOU PROVIDE...

ANOTHER 2-WEEKS FOR ADDITIONAL INFORMATION?  I think what the client wants done should be done by then. KC[redacted]

Complaint: [redacted]
I am rejecting this response because:The particle board behind the old siding was rotten and mangled, which would leave the coaxial cables exposed.  Plus, and other work has be done inside or outside of my house that would interfere with the coaxial cables.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:Work stopped at my home in mid-June, so it’s been over 3 months since any actual work has been completed at my home.  I’m interested to know the plan to fix all of the issues I’ve brought up by October 3rd… in line with NLE’s response stating they believe everything will be done within 2 weeks.   By all of the issues, I’m referring to the following:  Rebuild the front porch with new materials, to building code, and inline with the manufacturer’s installation guideline.   Reinstall my downspouts, so I don’t have water washing out everything in front of my home every time it rains. Fix the scratches/scuffs on the left front/side corner of the balcony fascia. Fix the hole in the concrete pathway. Build the retaining wall they (i.e. their subcontractor) agreed to build when I agreed to the design for the concrete walkway. Fix all of the stamping issues with the concrete patio.  As far as I know, this will involve removing the existing patio and re-pouring the concrete.   Clean the concrete off of my patio door glass. Remove the concrete rubble from around the concrete patio.I’d also like to know if NLE has any intent to complete the siding project they’re current contracted to complete.  If they intend to walk away, I’d like my deposit back so I can engage with other contractors to do the work.  Regards,
[redacted]

[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted],Get a plan of what you intend to do to fix all of the issues identified, communicate your plan to me, and I’ll decide if it’s acceptable.  You don’t get to dictate how things are going to work.  I’m the homeowner and I’ve hired you to do work for me.  Your arrogance and dismissive attitude isn’t appreciated or something I'm going to tolerate.So we’re on the same page, I’m not going to accept any of your crew’s shoddy work… ever.  I’m fully prepared and actively pursuing steps to take legal action against NLE.To the extent you actually have a plan to address each of the issues I identified and you’d like to discuss that with me, I can meet at 11a on Monday, Tuesday, Thursday, or Friday.  You’ll need to let me know well ahead of time so I can plan accordingly.  Thanks,[redacted]