On January 5, I received a letter from Mr***, who was upset that he had received a text message or automated phone call from a third party that we use to communicate with patients This company is very commonly used by Eye Care Providers, Dentists, and other professionals He stated that he had told us previously that he didn't enjoy receiving text messages and calls, but had continued to receive them He didn't provide any specifics as to the exact nature or date of correspondence that he had received, but expressed that it bothered him In response, I mailed a letter to him immediately, and apologized for any unwanted messages he may have received I explained that we had switched to a new Electronic Health Records company and a new third party communication company in September 2015, and it was possible that the request to not be contacted had not transferred over to the new company I personally removed any phone numbers and email addresses from his electronic file at that time, and marked him as an inactive patient to ensure that he wouldn't receive any recall messages or email newsletters from our office He should not have received any further information related to our office since then Upon reading his Revdex.com complaint this week, I double checked our system, and there is no contact information for him in our system We also contacted the third party communication company, and they confirmed that within one day of removing contact information or making a patient inactive, the information is synced on their end and no messages are to be sent out Therefore, no messages related to our office should have been sent to Mr [redacted] since January, and neither we nor the companies we work with share this information with anyone else Mr [redacted] mentioned that he is currently being seen elsewhere for his eye care needs; it is certainly possible that he is receiving similar messages from his new eye doctor, or even from a Dentist or other provider If he has proof that he has received messages recently from our office, it would be helpful if he were to bring that proof to our office so we can investigate the matter further Most of our patients enjoy reminders of their appointments or the occasional email newsletter from our office, but we certainly respect the privacy and wishes of those that don't, and don't want patients receiving unwanted messages Sincerely, Adam H***, O.D
On January 5, I received a letter from Mr***, who was upset that he had received a text message or automated phone call from a third party that we use to communicate with patients This company is very commonly used by Eye Care Providers, Dentists, and other professionals He stated that he had told us previously that he didn't enjoy receiving text messages and calls, but had continued to receive them He didn't provide any specifics as to the exact nature or date of correspondence that he had received, but expressed that it bothered him In response, I mailed a letter to him immediately, and apologized for any unwanted messages he may have received I explained that we had switched to a new Electronic Health Records company and a new third party communication company in September 2015, and it was possible that the request to not be contacted had not transferred over to the new company I personally removed any phone numbers and email addresses from his electronic file at that time, and marked him as an inactive patient to ensure that he wouldn't receive any recall messages or email newsletters from our office He should not have received any further information related to our office since then Upon reading his Revdex.com complaint this week, I double checked our system, and there is no contact information for him in our system We also contacted the third party communication company, and they confirmed that within one day of removing contact information or making a patient inactive, the information is synced on their end and no messages are to be sent out Therefore, no messages related to our office should have been sent to Mr [redacted] since January, and neither we nor the companies we work with share this information with anyone else Mr [redacted] mentioned that he is currently being seen elsewhere for his eye care needs; it is certainly possible that he is receiving similar messages from his new eye doctor, or even from a Dentist or other provider If he has proof that he has received messages recently from our office, it would be helpful if he were to bring that proof to our office so we can investigate the matter further Most of our patients enjoy reminders of their appointments or the occasional email newsletter from our office, but we certainly respect the privacy and wishes of those that don't, and don't want patients receiving unwanted messages Sincerely, Adam H***, O.D