Northern MAD Construction LLC

September 26, 2017To whom it may concern,This letter is in response to the complaint you received and Mr. [redacted]' concerns.There was no written contract, all work and negotiations were verbal. The verbal agreement was that work on the driveway would begin July 9, 2017 and work was started...

on that day as agreed upon. The original quoted price for the work to be done was originally for $4,500.00 for 760 sq. ft. of concrete to be poured for the driveway. I did require an initial deposit for half of the total cost of the job, Mr. [redacted] paid $2400.00 and I did agree to credit his bill for $800 for plumbing work he did in my home.On July 10, 2017, Mr. [redacted] contacted me to request that work on the driveway be stopped, due to he and his partner not being together anymore. He advised that he was no longer going to pay for the driveway to be redone. Work on the property was stopped as requested. He then contacted me on July 20, 2017 and requested that work be resumed as he and his partner had reconciled. Unfortunately, as other projects had been taken on, I had to work the project into my schedule as other projects permitted. When Mr. [redacted] contacted me to request that work be resumed, he also asked for additional work to be done, which was a walkway. This increased the total amount of work to be done and the costs of materials and labor, which caused the price to increase from the original amount of $4,500.00 to $5500.00. The total amount of concrete poured went from 760 sq. ft. to 1000 sq. ft. The increase in cost for additional work and materials was discussed with Mr. [redacted] prior to any work being performed or additional supplies being purchased and he agreed to this. With regards to the payments, the initial payment of $2,100.00 was received on June 9, 2017. Work at the residence was completed on August 18, 2017. The agreement that was made with Mr. [redacted] was that he would make weekly payment and pay the job off within a month. A payment of $250 was received September 1, 2017 by check (check #1028). Two cash payments were later received on September 8, 2017 and September 11, 2017 of $140.00 and $200.00. A payment of $300.00 was to have been received on September 15, 2017. No payment was received and no contact was made by Mr. [redacted]. In the interim, I decided that a late fee would be added to any outstanding balances of the company, not just Mr. [redacted]'s account. This was added to the created invoice and the late fee was 1.5% daily to the outstanding balance. My office assistant and Office Manager both spoke with Mr. [redacted] regarding my willingness to waive the late fees and work with him, providing that he pay $1000.00, as he had advised he could do via text on September 18, 2017, and that I would break up the remaining balance into three payments. We also followed up via email, attaching a copy of the invoice and receipt for payments received. Mr. [redacted] came into the office and left a message as we were not in. My office assistant contacted Mr_ [redacted] that afternoon. He attempted to convince my office assistant that she was confused on the amount to be charged for the late fee, thinking that it may be monthly. She did confirm with me that this was daily and contacted Mr. [redacted] back to advise. I also advised that if we could come to an agreement on payments that I was willing to waive the late fee. My office assistant contacted Mr. [redacted] on September 20, 2017 via email to confirm receipt of the invoice and receipt, to which Mr. [redacted] replied and advised he was getting testing done and that he would get back to my office. Repeated attempts were contact Mr. [redacted] regarding his balance with us. One last attempt was made on Friday, September 22, 2017, when Mr. [redacted] requested we not contact him any further, which we have honored. Mr. [redacted] did offer to pay $1000.00 however, this was based on the original quote and did not include the additional amount of work requested nor the needed materials. Please note that, to no avail, I have tried to work with Mr, [redacted] with regards to the payment of the outstanding balance and waiving any late fee accrual. Thank you, Araceli A[redacted] for Moises M[redacted] Office Assistant