Northern Management

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. The case number I have from the Grand Rapids Police Department shows that I was scammed by their apartment manager there’s no way around what she did she took my money and kick me out of the apartment and they was all along with it the whole company.

Initial Business Response /* (1000, 9, 2015/07/17) */
We are sorry to hear that *** and his mother had an unpleasant experience at The PinesWhen *** moved in, there was a complaint by him and his mother regarding the cleanliness of the unitThe property houses students and we try
to accommodate all the residents and have the units in top notch condition at the time of move-inIn this particular situation, apparently this unit was not quite done yetAt that time, *** was given an apology for this over-sight, $toward his rent as well as a $parking permit for the school year, so a total of $for any inconvenience and reimbursement for cleaning costs
When *** moved out, his mother mentioned his move in experience (which they were overly compensated for)and was not happy with the refund on their security depositUpon investigating the condition of the move-out, our on-site managers reported that this unit was one of the worst vacated unit based on the overall condition that it was left inEven with that in mind, we still gave them a benefit of the doubt and credited $off of the charges as a show of customer service
We are sorry that this $credit that *** and his mom has received is not sufficient to them but we believe that we have tried to appease themOur company has high standards and we try to maintain them to the best of our ability in all of our locations
Initial Consumer Rebuttal /* (3000, 11, 2015/07/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is untrueWe have photos of the condition of the apartment, which shows that it was in excellent condition when he leftThe maintenance man who cleaned ***'s apartment told him that his was left in excellent condition, and besides all of that, our pictures are proofThe letter sent to us states "we have carefully inspected the unit and compared the condition of your apartment at move in to the current conditionsAfter careful review, we have concluded that you have a balance of $192.00" How could they compare? They stated they "lost" our original paperworkThe proof we have is in the refund given in the beginning of the lease, and the photos at the end of the leaseWe are owed a check of $The condition when we took the apartment was horrendous, and the condition when we left was excellentPictures do not lie

Mr*** had a very challenging tenancy in our building both on rent payments and behavior in the buildingI am not even going to get into the behavior issues with the pot usage and flaring temper he had which included vandalism. I've attached a copy of his tenant ledger for you to review
(Exhibit A). He made a couple of payments at first but never ended up getting all of his mofunds paid. His rent payments were then due on the 1st by 4pm and you can see that he never made Sept, Oct, Nov, Dec or Jan on time and his balance continued to climb. When we started a more aggressive collections on him, he said he paid the manager cash even though our policy clearly states we will not accept cash. He ended turning in a small written piece of paper for a receipt indicating he paid $(Exhibit AA). We also had another resident turn in the exact little piece of paper receipt that was clearly the same one as Mr*** had except the name & amounts were changed (Exhibit AB). It was never really determined who had the original and how the copying & forging started. When we reviewed Mr*** account along with the deposit of those funds, we found an additional issue. The funds that were deposited in Mr*** name were money orders that were altered. We had money orders that we traced had Mr*** name written in on them over the actual resident's name (Exhibits A1, A2, A3). This ended up all getting verified after we received copies of the money orders and deposit ticket from the bank. It was never actually determined on why they were altered with Mr*** name on them and the $was never verified as paid. When we filed for eviction on January 20, 2016, there was a balance due of $and other then the questionable payment made above nothing was received since September 15, 2015, which was months

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. The case number I have from the Grand Rapids Police Department shows that I was scammed by their apartment manager there’s no way around what she did she took my money and kick me out of the apartment and they  was all along with it the whole company.