Northern Montana Insurance Services

Revdex.com I am not sure who is handling complaints, maybe this person is new? This has been a two year process getting Poore's to remove a tank at thier costFirst the tank was removed two weeks agoSecond our driveway is a two car driveway, so needless to say it is not narrowNo preventative measures where taken to protect our driveway or yard from the heavy equipment usedI suggested I move my car and was told it wasn't neededAs of 6/an estimate was turned in and accepted and was told a check would be in the mail by 6/2.I was also told our "account" has been closed and have no clue what that means as we never had an account It still remains to be seen if we will receive a bill for a tank that was never ours.I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below ? ?

I talked to our credit manager whom Mr [redacted] spoke to.? ? ? ? ? Mr [redacted] 's Balance from September was never paid.? ? He received the invoice the following month that did say that the balance was due by October 28, 2015.? ? The statement was not correct.? He received a invoice the next day correctly stating that if the balance was not paid we would be disconnected on the 24th of October.? ? ? ? Our credit manager agreed that because there was confusion he had until the October 28th to pay his bill.? My understanding from the credit manager and the complaint from Mr [redacted] that he was not happy with arrangement.? ? I understand every attempt to make Mr [redacted] happy was? not working.? ? I do understand when you are dealing with people's heat; it is serious.? ? We gave Mr [redacted] the day he called exactly what he asked for which was to have the bill due the latter day.? ? Mr [redacted] to this point had not paid anything.? ? He is on a metered system.? If he is not disconnected; will run up substatial bills.? His security deposit is not great enough to allow that happen.? ? ? I am afraid we are going to be unable to make him happy for he wants.? ? If he does not pay on the 28th of this month.? He will have been using gas for three months without paying With the existing policy our write off are substantial.? ? We did what he asked for in the complaint; we cannot do what he asked for on the phone call

The check was cashed on 6/6/and it looks like it was endorsed by [redacted] . IF Ms [redacted] did not cash it; we need to know right away because there is some kind of fraud.We did have an account set up to track the equipment and take care of the removal. That account has been closed with a zero balance. There will not be any other bills from us.If Ms [redacted] did cash the check; I am not sure what else needs to be done; from our perspective the case is closed

We will be glad to remove your tank at no chargeWe will also being willing to swap equipment with a new supplier.I am sorry our we cant make you happy. We cannot give a tank worth for this issue.Tell us why here

We received this message:Tell us why here...Submitted on 1/1/at 3:45pm from page "Contact Us": First Name: ***Last Name: ***Account #: ***Email: *** *** ** ***
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*** *** ***Best Time to Call: 10AM--------------------------------------------------------: Services Requested: Propane DeliveryOther Services...: I requested a propane deliver on the morning of 01/01/Cancel that requestDo not deliver.--------------------------------------------------------: How did you hear about us?: Other References...: Please cancel any pending propane deliveries for this accountDo not deliver. You cancelled your delivery and we have not heard from you since we got this request. We are in the midst of a record cold front. We are working as hard as we can to take care of everyone based on when they call in. Please call asap and get back on the list.

This is the first time I have gotten an email on this issue. Please check your system to see why it was not send before. We always quickly respond to concerns.At this point the tank was removed weeks ago. While removing the tank; there was some damage done to the drive way.
It was very narrow; and was unavoidable.We are going to pay for the damage; the owners are getting estimates now. I am sure we are going to reach a global resolutions that will make them happy.At this point I do not know what those points are

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com
I am not sure who is handling complaints, maybe this person is new? This has been a two year process getting Poore's to remove a tank at thier costFirst the tank was removed two weeks agoSecond our driveway is a two car driveway, so needless to say it is not narrowNo preventative measures where taken to protect our driveway or yard from the heavy equipment usedI suggested I move my car and was told it wasn't neededAs of 6/an estimate was turned in and accepted and was told a check would be in the mail by 6/2.I was also told our "account" has been closed and have no clue what that means as we never had an account It still remains to be seen if we will receive a bill for a tank that was never ours.I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below

I talked to our credit manager whom Mr*** spoke to. Mr***'s Balance from September was never paid. He received the invoice the following month that did say that the balance was due by October 28, 2015. The statement was not
correct. He received a invoice the next day correctly stating that if the balance was not paid we would be disconnected on the 24th of October. Our credit manager agreed that because there was confusion he had until the October 28th to pay his bill. My understanding from the credit manager and the complaint from Mr*** that he was not happy with arrangement. I understand every attempt to make Mr*** happy was not working. I do understand when you are dealing with people's heat; it is serious. We gave Mr*** the day he called exactly what he asked for which was to have the bill due the latter day. Mr*** to this point had not paid anything. He is on a metered system. If he is not disconnected; will run up substatial bills. His security deposit is not great enough to allow that happen. I am afraid we are going to be unable to make him happy for he wants. If he does not pay on the 28th of this month. He will have been using gas for three months without paying
With the existing policy our write off are substantial. We did what he asked for in the complaint; we cannot do what he asked for on the phone call

The check was cashed on 6/6/and it looks like it was endorsed by *** ***.? ? IF Ms*** did not cash it; we need to know right away because there is some kind of fraud.We did have an account set up to track the equipment and take care of the removal.? That account? has been closed with a zero balance.? There will not be any other bills from us.If Ms*** did cash the check; I am not sure what else needs to be done; from our perspective the case is closed

We reversed the charge.? ? We do not agree with the descriptions of events; and believe the meter was locked.? There had been no gas used in sixty days; they use it for hot water.? There are pilot lights.? ? With the gas off; a safety check needed to be done.? ?
We are refunding the money to put the issue to bed but it was a correct charge