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Northern Ohio Electric

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Northern Ohio Electric Reviews (4)

Received phone call from businessThe business has given the consumer over a $refund This job was completed and months later the consumer is still complaining Business requested a return call

3-28-2016 @ 3:18pm [redacted] called to set up for an Estimate.  Estimate was scheduled for 3-31-2016 @ 12 pm.  estimate was sent over to [redacted] on 4-1-2016 @ 4:54pm.  Estimate was for $1750.00 for requested work at that time.  2men 8 hours.  Estimates are also not eligible for...

any coupons or discounts which states this (please see attachments of estimate that was sent to [redacted]) 4-1-2016 at 5:09 & again at 6:41 customer viewed estimate.  5-13-2016 customer viewed estimate again at 12:06pm and again at 12:13pm.  5-13-2016 [redacted] called to have changes made to the estimate and booked the service for the ceiling fan installation.  Changes were made to the estimate to reflect what he wanted completed.  5-13-2016 @ 12:40 customer purchased a coupon from Angies List for electrical labor. (please see attachment)  I had emailed [redacted] and also told him over the phone that the coupon cannot be used for the services we gave him an estimate for, but I can apply the amount to the estimate for him as the down payment.  I had also done this for the invoice as shown (please see attachment) I also have copy of email stating this.  This is also on the Angies List coupon “Deal cannot be applied to estimates, current or past jobs”  This is on the Angies List coupon itself, and also comes in the purchase email, and comes in the scheduling email that he received, plus me telling him this on the phone and thru the email, and on our estimate “terms”.  [redacted] stated he understood, and even put this statement on the scheduling page: “Appointment is already scheduled for May 26th, 2016. Please deduct Angie's List promo from total.” The day of the service, Our electrician was sent out to complete the project for the customer.  The Angies List coupon went on twice to the account, there was never any “it was too low” adjustment ever.  I had to get ahold of the program consultant for them to fix the glitch that was happening.  He stated he was happy with everything and was impressed on how quickly it was completed, and that the only issue was the amount.  I told him I had to have the company in charge of our field service program to correct the issue. As soon as they did, I called [redacted], and he gave me the credit card to complete the transaction.  [redacted] then started to complain why he didn’t get his 8 hours, and I told him again, that the coupon was not allowed for this transaction, and just the amount was put as his deposit.  I DID give [redacted] a compensation for all the trouble that was caused. [redacted] was happy with that.  [redacted]’s TOTAL bill for this project was $1045.00, not the $1494.00.  That is a discount of $449.00 (his Angies List deal).  That was on June 7, 2016. On June 12th, [redacted] tells me over the phone that there is “drywall damage”.  Once again, in our estimate that we are not responsible for “drywall damage” when we have to cut open any walls, he sent over pictures to what he was describing, and they were “chips” on the edge of the boxes that were cut in. He stated he Understood.  Then on 7-25-2016 He stated that the ceiling fan is not centered where is would like it.  I asked him on that day in an email when would be a good time to come out and have someone look at it. He responded 8-4-2016.  I responded with a few dates for him on 8/4/2016 and didn’t hear back till 8/15/2016, I sent another email on 8/16/2016 giving him more days that the supervisor was able to come out, Aug 23 and Aug 30th.  [redacted] didn’t respond till August 23rd.  I responded August 24th that we have an opening that Friday 26th I also gave him my Cell phone number since he kept responding last minute.  We have our guys scheduled already and I was trying to get him in.  [redacted] responded August 25th stating he now needed an evening or sat.  I explained to him that our hours are 8-4 Monday thru Friday, our men have off on the weekends to be with their families.  And now here we are with Revdex.com.  We have given [redacted] a refund that was MORE than considerate for his troubles.  It seems as the time went on, he wanted to complain about more things after stating he was Happy with the services at that time, and Happy with the electrician that came out.

Received phone call from business. The business has given the consumer over a $400 refund.  This job was completed and 4 months later the consumer is still complaining.  Business requested a return call.

I am rejecting this response because:Is my understanding correct based on their response that they did not offer any resolution to this issue? As far as the Angie’s List promo, I contacted the company before I made the purchase to confirm that I could use this towards the project and was told I could. If I was unable to, there would be no reason to purchase it. As far as the terms saying it could not be applied to an estimate, that was one reason I called. On May 13th, received an email from Kristie regarding the purchase of the Angie’s List coupon stating simply, “Received, I will apply this This is correct. I did email about the drywall damage created around the switches and Kristie informed me of my responsibility for that. This is also inaccurate. On July 6th was my email regarding the fan placement. On July 7th Kristie responded asking for pictures of the drywall and the fan. On July 12th, fourteen pictures were sent over to Kristie. On July 13th was when I was told the drywall was my responsibility (which is correct) and that she would have to send someone out tom see how the install was done. On July 20th I emailed a few days of availability. Five days later on 7/25 she responded that their first opening to send someone out was August 15th, 21 days later. I found this unacceptable for a problem with an install for a project they had already fully collected on. Not knowing my schedule three weeks in advance, I responded on August 4th asking August 18th or 19th. Eleven days went by with zero response and I sent a follow-up email. Kristie responded on August 16th saying those days were taken saying she now had spots on 8/23 and 8/30 and told me to email back “quickly”. I did, less than 90 minutes later. I was not scheduled the slot nor did I hear a response until August 23rd. My last email to them was August 31st asking to talk to the owner and I have not received a response, now in October.I have never asked for a refund, simply for someone to come out and look at the fan to correct the placement. Now it is five months, $1000+ later and this is still not resolved.

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Address: 5430 Hartneck Road, Suite 1, Valley City, Ohio, United States, 44280

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