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Northern Oral & Maxillofacial

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Northern Oral & Maxillofacial Reviews (2)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

I am very familiar with this complaint and the following is a recounting of the events leading up to it.The customer came by our shop on several occasions to look at used chainsaws.  He was afforded the opportunity to run and test the chainsaw in question on more than one occasion and to...

considerable length.  This chainsaw was started and ran by the customer each time without fail.  Satisfied with the performance of the chainsaw, he purchased it for $85.00 on 9/4/2015.  It is plainly posted at our sales counter that all sales are final with no refunds, returns or exchanges. One week later the customer came back in to the shop and placed a box on the counter stating that he had tried to run the chainsaw and it had fallen apart.  When asked about the one week time frame, the customer stated that he had only just tried to start it again the previous day.  He claimed that the first time he tried to run the saw after the purchase, the chainsaw threw the chain off of the bar.  He said he then removed the tensioning nuts from the saw and parts came falling out.  By his own admission, he stated that he had not checked to see that the chain was properly tensioned before attempting to use it.  When storing a chainsaw outside of a protective case, it only takes a bump or two on the bar to shift its position if not fully tightened.  Attempting to run a chainsaw with a chain that is too loose almost always results in the saw throwing the chain off of the bar.  Proper use of a chainsaw dictates that the chain tension be checked before each use.I examined the box of chainsaw parts and found that the chain drive sprocket and clutch had been broken off the end of the crankshaft.  The teeth of the sprocket showed signs of gauling and deep gouging which is indictative of the chain ratcheting on the sprocket due to being ran too loose and jamming.  Even on a brand new chainsaw, the manufacturer themselves will not warranty a chainsaw with such obvious signs of misuse.  The customer also claimed that the chainsaw must have been broken when he purchased it.  If the sprocket and clutch were broken off at the time of purchase, the saw would not even spin the chain when testing it.  Also, the drive must be intact for the chain to move enough to be thrown from the bar. I explained my findings to the customer adding that the number one cause of a chain being thrown from the bar of a chainsaw is failure to check chain tension and allowing the saw to be run with the chain too loose and by his own admission, he had failed to do so before operating the saw.  Even a new saw will break if not properly set up and operated.  Even though the saw showed signs of misuse by the customer, a week had passed since purchase, and it is plainly posted that all sales are final, we still offered the customer a discount on purchasing a replacement or having the chainsaw repaired at his expense.  The customer refused the offer and left with his box of chainsaw parts. I would hope that this information is suitable to document that we were well within our rights to refuse a refund or exchange in this situation and were well within the bounds of proper business ethics by at least offering the customer an alternative solution that should be equitable for both parties involved in light of the nature of the situation. Thank You,[redacted]ManagerMad Mikes Trading Post

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