Northern Painting Company

From: Samuel [redacted] [mailto: [redacted] ] Sent: Friday, March 10, 11:AMPlease see the following response for complaint [redacted] .Prior to the complaint, we had already addressed the cause of the issue and cleaned the mold from the wall with a mold killer The contractor, which you can see in the invoice, wanted a gap between the repair, and the closing up of the wall to ensure that the sprinkler head was indeed the cause of the water penetration The contractor did have to schedule a convenient time with the tenant that caused delays, as he was trying to meet at the tenant’s convenience As you can see in the conversations, the tenant was happy with the end result of the repair

From: Samuel *** [mailto:***] Sent: Friday, March 10, 11:AMPlease see the following response for complaint ***.Prior to the complaint, we had already addressed the cause of the issue and cleaned the mold from the wall with a mold killer The contractor,
which you can see in the invoice, wanted a gap between the repair, and the closing up of the wall to ensure that the sprinkler head was indeed the cause of the water penetration The contractor did have to schedule a convenient time with the tenant that caused delays, as he was trying to meet at the tenant’s convenience As you can see in the conversations, the tenant was happy with the end result of the repair

Unfortunately it would be against the fair credit act to attach the complainants credit score to this response. I really wish that it were not, as it is crystal clear that we are following our standards. They have asked for a copy of their report, which we are also not allowed
to share. What they will receive is an AAL (Adverse Action Letter), which tells them how to receive a free report in compliance with the law.. We follow the fair housing rules and treat every person who applies equally. As is well reported, nearly all consumer credit reports will be different - they are not all the same. We pull each person who applies on the same system, so that each person is judged using the same scoring model, that is all we can do. The applicant does know that she has a credit score from pulling her own report that is in the range requiring the security deposit that we have told her. It is likely that it is the same bureau that we use. Again, in order to treat everyone fairly we use the same bureau for everyone - we can't help it if that bureau as a lower score than the other bureaus that she pulled. There is nothing that we can do, as we are following our written policy to which the tenant has agreed. Further, the tenant has agreed to not publically disparage TexasRenters.com in any way, so long as we are following our policy. Specifically, in this complaint she has stated that we are acting fraudulently, which is very incorrect. We would request that you remove her complaint. Our minimum credit criteria can be found here: http://www.texasrenters.com/wp-content/uploads/2015/03/Approval-Criteria_032415....⇄ Please see attached the tenants application where they have agreed to our policy. Best regards, *** ***