Northern Planet LLC

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

First, the deposit was $100, which I have proof ofI also sent messages via email and did not get any responsesAt that time I removed him from our site and also since, I have moved to another stateThis person was aware of my anticipated moveThe contract does state if I'm unable to make contact, etc, the reservation would be cancelled and deposit would be nonrefundable

Hello Sir, We have checked that we received this order on 01/10/We shipped this order via UPS with tracking [redacted] on 03/10/and it shows delivered on 05/10/We have checked our records, we have not received a call from customer until 08/10/Customer called in the morning and our night Supervisor has left for the shiftCustomer insisted to talk someone without hanging up the callOur agent told her that we will call back as soon as next Supervisor is in We told customer that there is no shipping option we have that can deliver the items on next day SundayWe told that earliest we can deliver is by TuesdayHowever, customer did not agree and insisted on getting the itemsWe told about the correct procedure that we have to file a claim with UPS since package shows delivered The order amount is $We have now processed a full refund in the amount of $ Thank you, Ankit PartyBell.com Support

Hello,We have worked on the issue with the customer and have processed a full refundIn addition, we have provided her a Gift Card for future purchase.Customer is now satisfied and ready to withdraw complaintThank you,Northern Planet LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello,We have worked on the issue with the customer and have processed a full refund. In addition, we have provided her a Gift Card for future purchase.Customer is now satisfied and ready to withdraw complaint. Thank you,Northern Planet LLC

Hello,
We understand that customer have faced an issue with us regarding return and refund. We have checked the case, customer did get Return Instructions from us to send the item back. When customer contacted us on Nov. 22, 2016 about the return and refund. We checked our return records and were...

unable to find out the return from customer.
We asked tracking information from customer so that we may track it and if it shows delivered then we can directly refund to customer without waiting for a return report from our return processing centre. However, customer was not able to provide tracking details. Therefore, we informed customer that due to huge returns after Halloween Season it may take some more time. We keep on processing returns but customer return or return info was never received and we again told customer that since we have not received it yet that we request you to get in touch with shipper to get tracking details since they will be having a record for it and we assure you that we will process refund instantly but customer never responded after that.
We also mentioned in Return Instructions to provided us return tracking number in order us to get it processed fast on the basis of delivery status. There might be possibility that return package is lost by shipper or sent to wrong address etc.
We do process refunds for returns etc. and we have maintained high rating which is done by an independent review company on our behalf and try to solve the issues of the customers if there are still any.
However, we understand that sometimes we may also stumble so going beyond out return policy we are processing refund to customer.
Thank you,
Ankit
Northern Planet LLC Support

Hello Sir,
We have checked that we received this order on 01/10/2016. We shipped this order via UPS with tracking [redacted] on 03/10/2016 and it shows delivered on 05/10/2016. We have checked our records, we have not received a call from customer until 08/10/2016. Customer called in...

the morning and our night Supervisor has left for the shift. Customer insisted to talk someone without hanging up the call. Our agent told her that we will call back as soon as next Supervisor is in.
We told customer that there is no shipping option we have that can deliver the items on next day Sunday. We told that earliest we can deliver is by Tuesday. However, customer did not agree and insisted on getting the items. We told about the correct procedure that we have to file a claim with UPS since package shows delivered.
The order amount is $114.42. We have now processed a full refund in the amount of $114.42.
Thank you,
Ankit
PartyBell.com Support

First,  the deposit was $100, which I have proof of. I also sent messages via email and did not get any responses. At that time I removed him from our site and also since, I have moved to another state. This person was aware of my anticipated move. The contract does state if I'm unable to make...

contact, etc,  the reservation would be cancelled and deposit would be nonrefundable.