Northern Technical Group LLC

Customer's Statement of the Problem: This company does not stand behind their productsNot only did they ship an incorrect product, it was dead on arrival, and when it was returned to them, they claimed damage and refused to give any refund. This above claim is incorrect in many
ways: 1) We in fact did ship the incorrect part number due to a typo by one digit when it was soldThat is the main reason we agree to return the item and paid for the return shippingThey must not have realized it when they were performing the tests below2) The printer gave an error code when they powered it on because the SSD storage device was not installedWe have documentation that the customer requested that we ship without the SSD device includedWhen we gave that response he said his tech said then must have been removed incorrectlyWe checked with HP to be sure (even though we have been in theis business for yrs) and they confirmed that the removal is simply that, you remove the SSDThere is no reconfiguration neededThey also asked us to ship without toner, which we did3) We agreed to a full refund as long as the product was returned workingThose are "Terms & Conditions" set forth in eBayThey did not manage that process properly4) Check our other eBay feedback "itbuyer563"We are a Top Rated Seller ( highest rating possible) and our feedback rating is 100%We always stand behind our product