Sign in

Northern Trust Real Estate

Sharing is caring! Have something to share about Northern Trust Real Estate? Use RevDex to write a review
Reviews Northern Trust Real Estate

Northern Trust Real Estate Reviews (4)

Northern Trust REAL ESTATE, INC Wednesday, May 06, [redacted] Resolutions Consultant Revdex.com P.O.Box DuPont, WA Dear [redacted] In response to Ms [redacted] statement (ID# [redacted] ) to the Revdex.com, dated April 17th, 2015, Northern Trust Real Estate has specific documentation and an impeccable record addressing the needs and welfare of [redacted] tenants including [redacted] During the walk through of the residence on December 31st, 2014, Ms [redacted] noticed that heat was not working downstairs, but it was working upstairs according to the Mo/ Move-out Condition form.' Maintenance was immediately contacted and arranged to fix the heating problemDespite the on-going maintenance, Ms [redacted] and [redacted] requested to move into the residence while repairs were arranged and completedAfter repeated trips by Discount Mechanical representatives, the heat was fully repairedMs [redacted] and [redacted] were monetarily compensated for the inconvenienceThe parking policy is per municipal code, one parking space in the garage area and one parking space outside As to the proximity of a parking space in accordance with the residence, it is based on a first come, first serve basisIn regards to Ms [redacted] statements pertaining to criminal activity on the property, Northern Trust Real Estate has encouraged its tenants to contact local authorities for investigation on any suspicion of criminal activityNorthern Trust Real Estate has also been closely involved with law enforcement and city officials regarding break-insPer a conversation via telephone on May 5lh, 2015, Ms [redacted] informed Northern Trust Real Estate that the person or persons responsible for the break-ins had been apprehendedNorthern Trust Real Estate has provided all Aurora Park tenants with working locks on doors to residence entrances and storage facilitiesRecently, Northern Trust Real Estate has installed new security systems at Aurora Park for added protection The mold policy is clearly outlined in the lease on page of 12, section XXClimate Control, "Because mold is a naturally occurring substance, the Owners shall not be responsible for any claims relating to personal injury of the Tenant or guest arising for the existence of mold." Northern Trust Real Estate can refer Ms [redacted] on what other tenants are doing to control the temperature and humidity in other [redacted] Units to avoid the problemMs [redacted] s states, "We will pay to get out of our lease..." Northern Trust Real Estate is willing to allow Ms [redacted] and [redacted] out of their lease ending on December 31st, by way of a "Lease Break Fee" policy equal to half of one month's rent of $1,($700) and a day written notice to cover the cost or re-leasing the unit to another tenantSincerely, [redacted] Northern Trust Real Estate, IncBroker

Complaint: [redacted]I am rejecting this response because: I have not seen a response or apology in writing from this business.

Northern Trust REAL ESTATE,...

INC.                                      ... Wednesday, May 06, 2015 [redacted] Resolutions Consultant Revdex.com P.O.Box 1000 DuPont, WA 98327 Dear [redacted] In response to Ms. [redacted] statement (ID#[redacted]) to the Revdex.com, dated April 17th, 2015, Northern Trust Real Estate has specific documentation and an impeccable record addressing the needs and welfare of [redacted] tenants including [redacted] During the walk through of the residence on December 31st, 2014, Ms. [redacted] noticed that heat was not working downstairs, but it was working upstairs according to the Move-in / Move-out Condition form.' Maintenance was immediately contacted and arranged to fix the heating problem. Despite the on-going maintenance, Ms. [redacted] and [redacted] requested to move into the residence while repairs were arranged and completed. After repeated trips by Discount Mechanical representatives, the heat was fully repaired. Ms. [redacted] and [redacted] were monetarily compensated for the inconvenience. The parking policy is per municipal code, one parking space in the garage area and one parking space outside.   As to the proximity of a parking space in accordance with the residence, it is based on a first come, first serve basis. In regards to Ms. [redacted] statements pertaining to criminal activity on the property, Northern Trust Real Estate has encouraged its tenants to contact local authorities for investigation on any suspicion of criminal activity. Northern Trust Real Estate has also been closely involved with law enforcement and city officials regarding break-ins. Per a conversation via telephone on May 5lh, 2015, Ms. [redacted] informed Northern Trust Real Estate that the person or persons responsible for the break-ins had been apprehended. Northern Trust Real Estate has provided all Aurora Park tenants with working locks on doors to residence entrances and storage facilities. Recently, Northern Trust Real Estate has installed new security systems at Aurora Park for added protection.   The mold policy is clearly outlined in the lease on page 10 of 12, section XX. Climate Control, "Because mold is a naturally occurring substance, the Owners shall not be responsible for any claims relating to personal injury of the Tenant or guest arising for the existence of mold." Northern Trust Real Estate can refer Ms. [redacted] on what other tenants are doing to control the temperature and humidity in other [redacted] Units to avoid the problem. Ms. [redacted]s states, "We will pay to get out of our lease..." Northern Trust Real Estate is willing to allow Ms. [redacted] and [redacted] out of their lease ending on December 31st, 2015 by way of a "Lease Break Fee" policy equal to half of one month's rent of $1,400 ($700) and a 30 day written notice to cover the cost or re-leasing the unit to another tenant. Sincerely, [redacted] Northern Trust Real Estate, Inc. Broker

[redacted]
We apologize for any confusion.  [redacted], an expert and seasoned Real Estate Licensee for Northern Trust Real Estate Inc. and her client had already viewed the home on Monday, May 30th.  Your representative from Real Estate Broker of Alaska uses an automated system...

called, “Showing Time” ([redacted]) that is a national system, not in Alaska, that is used by some Licensees to schedule showings.  It is not a perfect system.  As in most technology, there are problems.  [redacted], mistakenly was receiving a large volume of automated voicemails and texts (many simultaneously) from a blocked source while at the time with a client.  Then received calls from the representative also frustrated with the system.  The Showing Time scheduler kept prompting in the multitude of texts for an immediate response.  It would not stop.  Eventually, once there was time to respond, she thought she was responding back to your real estate representative to get this technical glitch turned off.  Only your representative can do this procedure.  Again, her client had already seen your property several days earlier.
Regardless of the immense confusion on either end, we regret any misunderstanding.  Technology can be extremely frustrating.  Northern Trust Real Estate Inc. and Ms. [redacted] apologize for any aggravation this may have caused you.  It is never an excuse to be unprofessional from anyone.  In addition, we empathize with the stress of selling a home.  If you need any further assistance, please do hesitate to call our offices at [redacted].

Check fields!

Write a review of Northern Trust Real Estate

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Northern Trust Real Estate Rating

Overall satisfaction rating

Address: 205 E Benson Blvd # 101, Anchorage, Alaska, United States, 99503-4019

Phone:

Show more...

Web:

www.aklicense.com

This site can’t be reached

Shady, yet now dead: once upon a time this website was reported to be associated with Northern Trust Real Estate, but after several inspections we’ve come to the conclusion that this domain is no longer active.



Add contact information for Northern Trust Real Estate

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated