Northern VA Imports

Review: On 11/22/2013 I had my car towed to Northern Virginia Imports for repair. As per the tow driver's request, I called Northern VA Imports to inform the mechanic that the car was on its way. I did not follow up with a call later that day to see if the car had arrived. I waited till the next business day to check on status of car and discovered my mechanic did not have my car. Hours later mechanic found out the tow truck driver took the car to another repair company in the same industrial park and the other company owner had my car key but could not be reached. I delivered my spare car key to my mechanic so he could repair the car, which he did. On 11/27, I went to pick up my car, and mechanic said he still did not have the first car key but would make sure I got it. After several calls on my part and several excuses later, still no key. On 12/19 I placed a call to my mechanic and said I've been patient long enough and if I was not treated satisfactorily as a consumer by 12/20, I would post my experience with him on a social media site, to which he responded all of this was my tow truck company's fault. I started to request that he have another key made for me, but he hung up on me as I was speaking. As it stands I have not heard from him and still have no key. Mechanic also promised to correctly fix a faulty air bag, which I didn't know was still an issue until I went to pick up the car. That also needs to be resolved.Desired Settlement: Fix the problem with the air bag and return my car key.