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Northern Va Motors Inc.

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Reviews Northern Va Motors Inc.

Northern Va Motors Inc. Reviews (15)

Tell us why here... Unfortunately it is impossible to determine what the cause of the transmission failure was due to the fact that we have no idea what happens to these vehicles after they leave here As far as we know the customer owned three of these trucks before this one and has extensive
experience with this make and model, and had the opportunity to test drive it before agreeing to purchaseAlso the buyer informed us the same day of delivery that they will have their mechanic friend inspect the vehicle as well as take it on a long trip out of state if I'm not mistaken.The customer purchased this vehicle on June notified us on July by our calculations this is about 1/weeks later that the transmission instantly went out without any warning We have advised the customer that we have found a transmission that is a Jasper rebuilt as well as another one with 78,miles selling for $Our mechanic quoted us $for the install new filter and new fluid we have offered to pass the savings on to the customer as the customer has stated it will cost almost to fix it at their shop We have also advise the customer that any time a transmission goes without any warning this is usually related to a switch or electronic problem but we have not been able to inspect the vehicle or see the vehicle since the claim in order to determine what the issue was and if we could have fixed it for a lower amount than even the $for the complete replacementThis vehicle books out for around $13,we sold it for $it would be virtually impossible to make such a small profit on any vehicle and also pay for any repairs that vehicle may need in the future.At the time of sale in accordance with federal and Virginia law we disclosed to the customer the terms and conditions of the sale in writingThese terms and conditions were for as is sale only with the statement that reads "I understand that this vehicle is being sold as is with all faults and is not covered by any dealer warrantyI understand that the dealer is not required to make any repairs after I buy this vehicle I will have to pay for any repairs this vehicle will need." In addition to the as is form on the buyers order we have a separate window sticker called a buyers guide it is clearly checked off "as is no warranty" with the statement underneath that reads "you will pay all cost for any repairs the dealer assumes no responsibility for any repairs regardless of any oral statements about the vehicle" We feel that it is unfair to buy a vehicle at the discounted price and also not pay any additional for warranty protection and still claim the seller is liable for repairs when it is clearly stated on the bill of sale and on the buyers order that this vehicle will not be covered by any dealer warranty and that the dealer assumes no responsibility for any repairsHowever we have a solid years in the business and many resources on where to get parts cheap and we have mechanics who gives excellent deals and we are happy to pass the savings onto our buyer.Due to the fact that this transmission went out instantly without any warning it is entirely possible that a sensor or switch is the cause of the problem and we highly advise to let one of our trusted mechanics take a look for a second opinion to make sure the mechanic at the other store is not over charging or simply misdiagnosed a simple problemIn fact the shop we work with will not charge a single penny for the diagnostic and we encourage the buyer to take advantage as it never hurts to have a second opinionEven though the buyer chose to buy the vehicle" as is "the option to have the job done here for instead of $shows that we will help to the best of our abilities even after an "as is" sale

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
There were more issues than just the door that they addressed, and I would like to mention that I am extremely doubtful that they had it fixedThe entire under carriage of the vehicle was rusted through, we were literally pulling off chunks of the carTo "fix" this issue they painted everything with this black sludge that they tried to convince us is "absorbed into the metal and stops the rust" We asked about rust issues prior to driving * hours to purchase the car and the owner stated that there was absolutely no rust this was BEYOND a lieI have to believe that this is their scam, there is no way, with the way they are currently doing business and the way they present their inventory, that they truly trying to sell these carsThey take pictures, lie on the phone, convenience people to place a deposit and then present a trashed vehicle, LITERALLY- the car was filled with trashThey are just stealing people's deposits. I have no doubt that the deposit will not be refunded and this issue will never be resolved, this folks made it very clear that they do not have any character, and I hope to do everything in my power to prevent them from taking advantage of anyone else.
Regards,
*** ***

We feel it is unreasonable to ask for additional money back on top of the discount given at time of saleFurther more this vehicle was sold As IS and we have already completed a free customer good will repair of a $tail light with free installationWe would also like to point out the items she
pointed out are part of routine maintenancePlease call us at if you have any additional requests or concerns.

Good morning, ? I remain dissatisfied with the offer from the dealer because he was dishonest in the sale of the vehicle? The vehicle was listed "as is" to which I inquired twice before its purchase of any faults or issues that I needed to be aware of AJ told me that they knew of none but if I had a problem within days to bring the vehicle back and he would help me out? I also inquired about a warranty because I figured if nothing else I could buy one just to be safe and AJ informed me that his dealership doesn't offer warranties? Which is different than what he told me on the phone? Through this whole process AJ has done nothing but lie to me about the history and value of the vehicle? Insent a separate email with screens showcasing that this gentleman has a history of fraud and shady business deals? The cost of the transmission has set me back so far that I may not be able to actually make my first payment on the truck to cover all the other bills I have.?

I'm sorry? to here the customer is not happy with usHere is our side they called us to put a NON REFUNDABLE deposit to hold the vehicle till they had a chance to view and? DECIDE if the vehicle was for them or notAfter viewing the vehicle they had some concerns we offered? a
discount of $*** they said no we want a discount of $***At that point we offered to fixed the issues like the door latch which was literally fixed in minutes with grease on the latchThey did not agree to us make repairs eitherThe customer then demanded there deposit back and I reminded them that I am the one who told them not to put a deposit over the phone as I am working with a local buyer the customer insisted they wanted the vehicle placed on holdI sent the deposit form which is attached to this response and it clearly states the deposit is non refundable and also please do not put this vehicle on hold if your not sure if you want to buy it or not its not fair to us and other people who may want the same car

[A default letter is provided here which indicates your acceptance of the business's offer.? If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***

Tell us why here... Unfortunately it is impossible to determine what the cause of the transmission failure was due to the fact that we have no idea what happens to these vehicles after they leave here . As far as we know the customer owned three of these trucks before this one and has extensive...

experience with this make and model, and  had the opportunity to test drive it before agreeing to purchase. Also the buyer informed us the same day of delivery that they will have their mechanic friend inspect the vehicle as well as take it on a long trip out of state if I'm not mistaken.The customer purchased this vehicle on 27 June notified us on July 21 by our calculations this is about 3 1/2 weeks later that the transmission instantly went out without any warning .  We have advised the customer that we have found a transmission that is a Jasper rebuilt as well as another one with 78,000 miles selling for $350 . Our mechanic quoted us  $550 for the install new filter and new fluid we have offered to pass the savings on to the customer as the customer has stated it will cost almost 3000 to fix it at their shop .  We have also advise the customer that any time a transmission goes without any warning this is usually related to a switch or electronic problem but we have not been able to inspect the vehicle or see the vehicle since the claim in order to determine what the issue was and if we could have fixed it for a lower amount than even the $900 for the complete replacement. This vehicle books out for around $13,000 we sold it for $8000 it would be virtually impossible to make such a small profit on any vehicle and also pay for any repairs that vehicle may need in the future.At the time of sale in accordance with federal and Virginia law we disclosed to the customer the terms and conditions of the sale in writing. These terms and conditions were for as is sale only with the statement that reads "I understand that this vehicle is being sold as is with all faults and is not covered by any dealer warranty. I understand that the dealer is not required to make any repairs after I buy this vehicle I will have to pay for any repairs this vehicle will need."  In addition to the as is form on the buyers order we have a separate window sticker called a buyers guide it is clearly checked off "as is no warranty" with the statement underneath that reads "you will pay all cost for any repairs the dealer assumes no responsibility for any repairs regardless of any oral statements about the vehicle" ..  We feel that it is unfair to buy a vehicle at the discounted price and also not pay any additional for warranty protection and still claim the seller is liable for repairs when it is clearly stated on the bill of sale and on the buyers order that this vehicle will not be covered by any dealer warranty and that the dealer assumes no responsibility for any repairs. However we have a solid 15 years in the business and many resources on where to get parts cheap and we have mechanics who gives excellent deals and we are happy to pass the savings onto our buyer.Due to the fact that this transmission went out instantly without any warning it is entirely possible that a sensor or switch is the cause of the problem and we highly advise to let one of our trusted mechanics take a look for a second opinion to make sure the  mechanic at the other store is not over charging or simply misdiagnosed a simple problem. In fact the shop we work with will not charge a single penny for the diagnostic and we encourage the buyer to take advantage as it never hurts to have a second opinion. Even though the buyer chose to buy the vehicle" as is "the option to have the job done here for 900 instead of $3000 shows that we will  help to the best of our abilities even after an "as is" sale.

Good morning,  I remain dissatisfied with the offer from the dealer because he was dishonest in the sale of the vehicle.   The vehicle was listed "as is" to which I inquired twice before its purchase of any faults or issues that I needed to be aware of AJ told me that they knew of none but if I had a problem within 30 days to bring the vehicle back and he would help me out.  I also inquired about a warranty because I figured if nothing else I could buy one just to be safe and AJ informed me that his dealership doesn't offer warranties.   Which is different than what he told me on the phone.  Through this whole process AJ has done nothing but lie to me about the history and value of the vehicle.   Insent a separate email with screens showcasing that this gentleman has a history of fraud and shady business deals.   The cost of the transmission has set me back so far that I may not be able to actually make my first payment on the truck to cover all the other bills I have.

We feel it is unreasonable to ask for additional money back on top of the discount given at time of sale. Further more this vehicle was sold As IS and we have already completed a free customer good will repair of a $200 tail light with free installation. We would also like to point out the items she...

pointed out are part of routine maintenance. Please call us at 540 439 4241 if you have any additional requests or concerns.

Good morning,  
I remain dissatisfied with the offer from the dealer because he was dishonest in the sale of the vehicle.   The vehicle was listed "as is" to which I inquired twice before its purchase of any faults or issues that I needed to be aware of AJ told me that they knew of none but if I had a problem within 30 days to bring the vehicle back and he would help me out.  I also inquired about a warranty because I figured if nothing else I could buy one just to be safe and AJ informed me that his dealership doesn't offer warranties.   Which is different than what he told me on the phone.  Through this whole process AJ has done nothing but lie to me about the history and value of the vehicle.   Insent a separate email with screens showcasing that this gentleman has a history of fraud and shady business deals.   The cost of the transmission has set me back so far that I may not be able to actually make my first payment on the truck to cover all the other bills I have.

Tell us why here... Unfortunately it is impossible to determine what the cause of the transmission failure was due to the fact that we have no idea what happens to these vehicles after they leave here . As far as we know the customer owned three of these trucks before this one and has...

extensive experience with this make and model, and  had the opportunity to test drive it before agreeing to purchase. Also the buyer informed us the same day of delivery that they will have their mechanic friend inspect the vehicle as well as take it on a long trip out of state if I'm not mistaken.The customer purchased this vehicle on 27 June notified us on July 21 by our calculations this is about 3 1/2 weeks later that the transmission instantly went out without any warning .  We have advised the customer that we have found a transmission that is a Jasper rebuilt as well as another one with 78,000 miles selling for $350 . Our mechanic quoted us  $550 for the install new filter and new fluid we have offered to pass the savings on to the customer as the customer has stated it will cost almost 3000 to fix it at their shop .  We have also advise the customer that any time a transmission goes without any warning this is usually related to a switch or electronic problem but we have not been able to inspect the vehicle or see the vehicle since the claim in order to determine what the issue was and if we could have fixed it for a lower amount than even the $900 for the complete replacement. This vehicle books out for around $13,000 we sold it for $8000 it would be virtually impossible to make such a small profit on any vehicle and also pay for any repairs that vehicle may need in the future.At the time of sale in accordance with federal and Virginia law we disclosed to the customer the terms and conditions of the sale in writing. These terms and conditions were for as is sale only with the statement that reads "I understand that this vehicle is being sold as is with all faults and is not covered by any dealer warranty. I understand that the dealer is not required to make any repairs after I buy this vehicle I will have to pay for any repairs this vehicle will need."  In addition to the as is form on the buyers order we have a separate window sticker called a buyers guide it is clearly checked off "as is no warranty" with the statement underneath that reads "you will pay all cost for any repairs the dealer assumes no responsibility for any repairs regardless of any oral statements about the vehicle" ..  We feel that it is unfair to buy a vehicle at the discounted price and also not pay any additional for warranty protection and still claim the seller is liable for repairs when it is clearly stated on the bill of sale and on the buyers order that this vehicle will not be covered by any dealer warranty and that the dealer assumes no responsibility for any repairs. However we have a solid 15 years in the business and many resources on where to get parts cheap and we have mechanics who gives excellent deals and we are happy to pass the savings onto our buyer.Due to the fact that this transmission went out instantly without any warning it is entirely possible that a sensor or switch is the cause of the problem and we highly advise to let one of our trusted mechanics take a look for a second opinion to make sure the  mechanic at the other store is not over charging or simply misdiagnosed a simple problem. In fact the shop we work with will not charge a single penny for the diagnostic and we encourage the buyer to take advantage as it never hurts to have a second opinion. Even though the buyer chose to buy the vehicle" as is "the option to have the job done here for 900 instead of $3000 shows that we will  help to the best of our abilities even after an "as is" sale.

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]
Regards,
[redacted]

Review: Just purchased a 2004 pick up truck from Northern VA Motors 2 weeks ago and now the transmission is blown in the truck. I haven't made the first payment yet for the vehicle and the dealership pretty much told me that I'm responsible for repair because I bought the truck as is. I reached out to the financial company and they told me that the options they have were limited because they only handle the finances of the vehicle.Desired Settlement: Either cover the cost of the repair or give me my money back

Business

Response:

Tell us why here... Unfortunately it is impossible to determine what the cause of the transmission failure was due to the fact that we have no idea what happens to these vehicles after they leave here . As far as we know the customer owned three of these trucks before this one and has extensive experience with this make and model, and had the opportunity to test drive it before agreeing to purchase. Also the buyer informed us the same day of delivery that they will have their mechanic friend inspect the vehicle as well as take it on a long trip out of state if I'm not mistaken.The customer purchased this vehicle on 27 June notified us on July 21 by our calculations this is about 3 1/2 weeks later that the transmission instantly went out without any warning . We have advised the customer that we have found a transmission that is a Jasper rebuilt as well as another one with 78,000 miles selling for $350 . Our mechanic quoted us $550 for the install new filter and new fluid we have offered to pass the savings on to the customer as the customer has stated it will cost almost 3000 to fix it at their shop . We have also advise the customer that any time a transmission goes without any warning this is usually related to a switch or electronic problem but we have not been able to inspect the vehicle or see the vehicle since the claim in order to determine what the issue was and if we could have fixed it for a lower amount than even the $900 for the complete replacement. This vehicle books out for around $13,000 we sold it for $8000 it would be virtually impossible to make such a small profit on any vehicle and also pay for any repairs that vehicle may need in the future.At the time of sale in accordance with federal and Virginia law we disclosed to the customer the terms and conditions of the sale in writing. These terms and conditions were for as is sale only with the statement that reads "I understand that this vehicle is being sold as is with all faults and is not covered by any dealer warranty. I understand that the dealer is not required to make any repairs after I buy this vehicle I will have to pay for any repairs this vehicle will need." In addition to the as is form on the buyers order we have a separate window sticker called a buyers guide it is clearly checked off "as is no warranty" with the statement underneath that reads "you will pay all cost for any repairs the dealer assumes no responsibility for any repairs regardless of any oral statements about the vehicle" .. We feel that it is unfair to buy a vehicle at the discounted price and also not pay any additional for warranty protection and still claim the seller is liable for repairs when it is clearly stated on the bill of sale and on the buyers order that this vehicle will not be covered by any dealer warranty and that the dealer assumes no responsibility for any repairs. However we have a solid 15 years in the business and many resources on where to get parts cheap and we have mechanics who gives excellent deals and we are happy to pass the savings onto our buyer.Due to the fact that this transmission went out instantly without any warning it is entirely possible that a sensor or switch is the cause of the problem and we highly advise to let one of our trusted mechanics take a look for a second opinion to make sure the mechanic at the other store is not over charging or simply misdiagnosed a simple problem. In fact the shop we work with will not charge a single penny for the diagnostic and we encourage the buyer to take advantage as it never hurts to have a second opinion. Even though the buyer chose to buy the vehicle" as is "the option to have the job done here for 900 instead of $3000 shows that we will help to the best of our abilities even after an "as is" sale.

Consumer

Response:

Good morning, I remain dissatisfied with the offer from the dealer because he was dishonest in the sale of the vehicle. The vehicle was listed "as is" to which I inquired twice before its purchase of any faults or issues that I needed to be aware of AJ told me that they knew of none but if I had a problem within 30 days to bring the vehicle back and he would help me out. I also inquired about a warranty because I figured if nothing else I could buy one just to be safe and AJ informed me that his dealership doesn't offer warranties. Which is different than what he told me on the phone. Through this whole process AJ has done nothing but lie to me about the history and value of the vehicle. Insent a separate email with screens showcasing that this gentleman has a history of fraud and shady business deals. The cost of the transmission has set me back so far that I may not be able to actually make my first payment on the truck to cover all the other bills I have.

Review: I bought a car from him and less than a month alot of problems came.Desired Settlement: I hope I get my money back for repairs done.

Business

Response:

We feel it is unreasonable to ask for additional money back on top of the discount given at time of sale. Further more this vehicle was sold As IS and we have already completed a free customer good will repair of a $200 tail light with free installation. We would also like to point out the items she pointed out are part of routine maintenance. Please call us at 540 439 4241 if you have any additional requests or concerns.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]

Regards,

Review: I brought a 2004 [redacted] from ** on March 30, 2013 for $14,200. However, every since I've had this car it has been giving me problems. I took it into two different [redacted] service center and gotten the same diagnosis - extreme rust under the car. My warranty does not cover these repairs which comes to $5,200. I notified ** of the issues and he basically said that it's my problem not his. When I asked if he would take the car back, he told me that he was scared of the car. I can't believe that people can be so crooked. The problem is that I am sure that ** was aware of the problems with this car and if he was not, then he has no idea of the quality of vehicles he is selling which is very unethical.Desired Settlement: I will like to return the car for the purchase price or have the repairs paid by NOVA motors.

Business

Response:

[redacted] did purchase a [redacted] from us on 3/30/2013. She fails to mention that she had a chance to have the vehicle inspected by her mechanic or the [redacted] dealer at her own expense before purchasing the vehicle from us. She also took the vehicle on a test drive and loved it before going to the bank to pick up her check. When she returned she asked to take a test drive one more time and we said no problem, do what you have to do to be sure you want this vehicle. After coming back from the test drive she asked to view the [redacted] report for the [redacted]. After looking at the clean [redacted] report and seeing all the maintenance that was done on this car she decided to purchase the car. On June 3, 2013 we receive a complaint from Revdex.com stating that she wants us to buy the car back after it mysteriously has $5200 worth of repairs needed when it drove perfectly fine before. She states she wants us to pay for the repairs. She purchased the vehicle AS-IS and agreed to pay for any repairs that it will need, now she wants to change the deal in her favor?! We are required by law to have the customer sign two AS-IS statements, the reason the courts have decided to have the details of the deal in writing is so that is fair to both parties and one can't change the agreement to their benefit later on and also to make it easy to enforce the contract. We believe that the mechanic she is going to is trying to take advantage of her. We have several mechanics that we deal with and can ask them to cut her a break on repairs if she would like to take it to one of them. Also she has the "buy back" guarantee from [redacted]. To this day we have not had a chance to even see the vehicle after it left here and can not verify what happened to the car after it left the dealership. We are very upfront at our dealership and would like to be treated the same way by our customers, all she had to do was say I want a written guarantee or she should have not agreed to take the vehicle AS-IS. If [redacted] does not agree with our decision to refuse to pay for repairs which we are not responsible, then we would prefer to let a judge deiced in a court of law.

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Description: Auto Dealers - New Cars, New Car Dealers (NAICS: 441110)

Address: 13387 Elk Run Rd, Bealeton, Virginia, United States, 22712-7321

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