Good Afternoon ***, At this time just have Mrs [redacted] to pick her up vacuum, I will waive the labor charge due to striving in customer service Please inform her that she will need to clean the Pre & Post filters after each useIf not it will cause the unit to overheat and turn offAs this is not covered under warrantyOnce again as the manager of Oreck Vacuums I strive in customer relationships and would like to get this matter resolved as soon as possible.Sincerely, [redacted] Manager Oreck Vacuums
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Good Afternoon ***, This letter is in response to the complaint received by the Revdex.com ID# *** Yes, we did have the *** vacuum in for repair under warranty, but the customers issues were not covered by *** warranty, brushroll, belt , etc Also, we did
inform the customer that he voided his warranty when he replaced the switch on the vacuum himself ( photo attached ) So, yes we did charge the customer to diagnose his vacuum, it is normally a $feeWhen he came into to pick up his vacuum, he did not want to pay anything for my service technicians time, he got mad and left the storeHe returned to the store a week later to recover his vacuumMy service technician did take the vac apart to see what was causing the noises, and that's when we found out the brushroll was worn out*** nor any other vacuum company warranties brushrolls, it's like tires on a car, you have the warranty but have to pay for your tires when be replaced I certainly hope this resolves this issues, for I stride in customer service at my Oreck StoreIf I may be of anymore help, please feel free to contact me Also, in the photo attached you will see where the customer replaced the on & off switch on the vacuum with a light wall switch.Sincerely,*** *** ***Manager @ Oreck Vacuum Store*** *** ** Suite ***, SC 29607864-*** I am having trouble attaching the photo to this letter, I will send it separateThanks
Good Afternoon ***, This letter is in response to ID# *** ref: *** Vacuum warrantyMs*** *** dropped off her vacuum at our store on May 28th due to the fact that it was overheatingAt that time , we let the customer know that everything is not covered under warranty, such as
clogs, belts, clogged filters due to customer maintenanceAs each customer drops off their vacuum we inform them there will be a $labor charge for the service technician to detect the problemOur service tech ran Ms*** vacuum for an hour and a half in our test room and it never shut off As my service tech was going over this vacuum he found that the reason for it overheating was due to the filters being clogged and dirtyThis is a customer maintenance situation and *** will not cover it, as it has been seen by many of the *** and *** vacuumsMs*** sent her husband in to pick up her vacuum and refused to pay the diagnosis feeWe strive in customer service in our Oreck store and have had very few complaints , if none at allI have worked for this company for over years and have never had anyone complain to the Revdex.com until I became a *** warranty centerWe service all vacuum brands here and we are also a warranty center for Oreck, ***, and *** and with each vacuum we service there is a $labor charge up front unless it is under warrantyBut we always inform the customer of the charge if warranty is not covered due to customer neglectMs*** called back and told my Asstmanager for us just to keep her vacuum , she would not be picking it upOf course her vacuum is still in the completed section of the service room and I would not dare dispose of it due to it's fine running condition now.So the maintenance we did on the vacuum was clean her Pre & post filters that we clogged, if not her vacuum would have continued to shut off when she used it.Please let me know if I can be of anymore help in this situationI will be out of town until Monday June 15th and will have limited access to my emailsLooking forward to hearing from you and having a satisfied customer.Sincerely,*** *** ***Manager Oreck Vacuums*** *** ** Suite ***, SC 29607864-***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
Regards,
[redacted]
Quote form response below,
"At that time , we let the customer know that everything is not covered under warranty, such as clogs, belts, clogged filters due to customer maintenance. As each customer drops off their vacuum we inform them there will be a $40.00 labor charge for the service technician to detect the problem." This was not told to me. I was there for a few minutes talking to [redacted] and she not once said any of this. It is an out right lie. It may be there policy but they didn't follow it this time. She recommended other vacuumms to me though. [redacted]
Good Afternoon [redacted], At this time just have Mrs. [redacted] to pick her up vacuum, I will waive the labor charge due to striving in customer service. Please inform her that she will need to clean the Pre & Post filters after each use. If not it will cause the unit to overheat and turn off. As this is not covered under warranty. Once again as the manager of Oreck Vacuums I strive in customer relationships and would like to get this matter resolved as soon as possible.Sincerely, [redacted]Manager Oreck Vacuums
Good Afternoon ***, At this time just have Mrs [redacted] to pick her up vacuum, I will waive the labor charge due to striving in customer service Please inform her that she will need to clean the Pre & Post filters after each useIf not it will cause the unit to overheat and turn offAs this is not covered under warrantyOnce again as the manager of Oreck Vacuums I strive in customer relationships and would like to get this matter resolved as soon as possible.Sincerely, [redacted] Manager Oreck Vacuums
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Good Afternoon ***, This letter is in response to the complaint received by the Revdex.com ID# *** Yes, we did have the *** vacuum in for repair under warranty, but the customers issues were not covered by *** warranty, brushroll, belt , etc Also, we did
inform the customer that he voided his warranty when he replaced the switch on the vacuum himself ( photo attached ) So, yes we did charge the customer to diagnose his vacuum, it is normally a $feeWhen he came into to pick up his vacuum, he did not want to pay anything for my service technicians time, he got mad and left the storeHe returned to the store a week later to recover his vacuumMy service technician did take the vac apart to see what was causing the noises, and that's when we found out the brushroll was worn out*** nor any other vacuum company warranties brushrolls, it's like tires on a car, you have the warranty but have to pay for your tires when be replaced I certainly hope this resolves this issues, for I stride in customer service at my Oreck StoreIf I may be of anymore help, please feel free to contact me Also, in the photo attached you will see where the customer replaced the on & off switch on the vacuum with a light wall switch.Sincerely,*** *** ***Manager @ Oreck Vacuum Store*** *** ** Suite ***, SC 29607864-*** I am having trouble attaching the photo to this letter, I will send it separateThanks
Good Afternoon ***, This letter is in response to ID# *** ref: *** Vacuum warrantyMs*** *** dropped off her vacuum at our store on May 28th due to the fact that it was overheatingAt that time , we let the customer know that everything is not covered under warranty, such as
clogs, belts, clogged filters due to customer maintenanceAs each customer drops off their vacuum we inform them there will be a $labor charge for the service technician to detect the problemOur service tech ran Ms*** vacuum for an hour and a half in our test room and it never shut off As my service tech was going over this vacuum he found that the reason for it overheating was due to the filters being clogged and dirtyThis is a customer maintenance situation and *** will not cover it, as it has been seen by many of the *** and *** vacuumsMs*** sent her husband in to pick up her vacuum and refused to pay the diagnosis feeWe strive in customer service in our Oreck store and have had very few complaints , if none at allI have worked for this company for over years and have never had anyone complain to the Revdex.com until I became a *** warranty centerWe service all vacuum brands here and we are also a warranty center for Oreck, ***, and *** and with each vacuum we service there is a $labor charge up front unless it is under warrantyBut we always inform the customer of the charge if warranty is not covered due to customer neglectMs*** called back and told my Asstmanager for us just to keep her vacuum , she would not be picking it upOf course her vacuum is still in the completed section of the service room and I would not dare dispose of it due to it's fine running condition now.So the maintenance we did on the vacuum was clean her Pre & post filters that we clogged, if not her vacuum would have continued to shut off when she used it.Please let me know if I can be of anymore help in this situationI will be out of town until Monday June 15th and will have limited access to my emailsLooking forward to hearing from you and having a satisfied customer.Sincerely,*** *** ***Manager Oreck Vacuums*** *** ** Suite ***, SC 29607864-***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
Regards,
[redacted]
Quote form response below,
"At that time , we let the customer know that everything is not covered under warranty, such as clogs, belts, clogged filters due to customer maintenance. As each customer drops off their vacuum we inform them there will be a $40.00 labor charge for the service technician to detect the problem." This was not told to me. I was there for a few minutes talking to [redacted] and she not once said any of this. It is an out right lie. It may be there policy but they didn't follow it this time. She recommended other vacuumms to me though. [redacted]
Good Afternoon [redacted], At this time just have Mrs. [redacted] to pick her up vacuum, I will waive the labor charge due to striving in customer service. Please inform her that she will need to clean the Pre & Post filters after each use. If not it will cause the unit to overheat and turn off. As this is not covered under warranty. Once again as the manager of Oreck Vacuums I strive in customer relationships and would like to get this matter resolved as soon as possible.Sincerely, [redacted]Manager Oreck Vacuums