To who it may concern, [redacted] was in our shop on 7/22/for an oil change and tire rotationShe also asked us to check the condition of her tiresHer tires were worn to 2/32nds, this is when tires need to be replacedUpon telling her this she questioned the mileage warranty of her tiresSince she bought them in September of we did not have the mileage of when she bought the tires because at that time all of our records were hand written, but we asked customers to keep a yellow copy of the original receipt in their glove box for reasons like thisAt the time we mentioned that the credit for the tires would be very small, if any considering she was so close to the mileage While she was in our shop we explained that we would not be rotating the tires due to tire wear and she had no problem with it at the timeAlso it is stated on her receipt with an explanationYes, tire rotations are free when you purchase your tires with us, but it is standard procedure to not rotate tires when they need to be replacedIn the past the tires were always rotated when we said we did and we have records of doing so that are also given to the customer at each time Also $per tire was an accurate credit considering she got 64,miles out of tires that have a 65,mileage warrantyMathematically that is roughly $per tireWhen we told Sabrina this, she said that was an unfair credit and declinedWe are unsure of what cash she wants reimbursed for after declining the rightful creditOur company files warranty claims with tire brands when requested and necessary but in this case it is notWe politely told her we no longer wanted her business due to this and past situationsWe felt it was best to not sell her another set of tires so we would not have problems with her the in the futureAlso we feel that our business is no longer a good fit for her and wish her the best with her future car care needsIf she would like to receive the $credit we would be happy to mail it to her
Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me I will forward the receipt for reimbursement after the repairs are completeSince this is fence season, it has been difficult to make an appointment and had to reschedule the one we had due to the rainy weather
Thanks,
*** ***
I apologize as the claimant stated that the Revdex.com would be contacted stating that a resolution had been arrived atThe claimant was instructed to go ahead and hire the contractor that said they could repair to the claimant's satisfactionGSI has agreed to pay the $as stated in the complaint
Claimant was in agreement with the proposal and happy that a resolution was arrived at. Mark G***General Manager
I am rejecting this response because:First, I am unaware of any "past issues"I am always nice, courteous, and have even brought cookies for the guys when they squeezed me in for an appointment or just to say thank youIn addition, to clear the air, I did not at ANY time decline a claimThe clerk told me she would have to call GeneralShe never called me back, I had to call Northfield backIt was explained to me that I wasn’t called back partly due to the low credit that would be received and that it wasn’t worth it because it was only a dollarIt’s not your dollar to turn downThen when I spoke further about the tires warranty and filing a claim, I was rejected; “because it was only a dollar per tire.” The female clerk did not tell me the tires had not been rotated, nor of the policy changeWhen I simply did not accept your explanation right off, and wanted a more in depth answer, that was when you stated that you didn’t want my businessThat tells me you did not want to explain it for two reasonsOne poor customer service skills and two you didn’t have a good explanationPersonally, I think it is a little bit of both.The technicians did not even put air in the tiresThis I believe was in the assumption that I would be buying tires right then right thereFurther, this is the first time to my knowledge I have ever disagreed openly with Northfield Tire associates regarding anythingWhen I was informed that I needed new tires by the clerk, I fully believe they did not count on me having the receipt showing the mileageWhen I produced the receipt, the warranty stoodThere is no logical reason other than poor customer service and a disregard for the customer that someone would not even bother to put air in the tiresMy husband put air in the tires the next day, and it lasted until they were recently replaced, which tells me Northfield did not bother or did not care because I did not buy new tires on the spotLastly, I did produce your paperwork on the tires, and the clerk accepted it as such Simply telling a customer you don't want them because they logically disagreed with you and were trying to understand -why they were receiving poor service from a formerly trusted company which my family has been going to for nearly yearsI tried to explain that my Michelin tires lasted over the “warranty” miles and were "warrantied" for 70,Nevertheless, these did not even last there full warrantyThe term warranty is generally accepted as a length of time something is guaranteed from defectNot how long something is supposed to lastHow long something is supposed to last is known as an expirationThere is a differenceIt did not sounded rightHowever, the only thing I received was over talked and no real explanation other than quotations of policyThe former manager never treated me that way-everNeither did any of the other managers I had dealt with over the plus yearsHonestly, when I come in, I drop my car off go sit at the table and readTherefore, whatever past problems you are speaking of I think you have me confused with someone elseI don’t even talk to anyone, I come in drop off my keys, and when you tell me the car is done I say thank you, pay, and then leaveI used to drive from Athens Ohio, because I trusted this businessI refused to let Ford work on the brakes because I trusted your manager MikeYou can use the politically correct/business jargon “this customer is not a good fit" all you wantThis sounds like an excuse that you did not want to deal with a customer who did not blindly accept your wordNone of this changes the fact that your people did not even put air in the tiresTwo were down to and lbsrespectively, and a third down to lbsHowever, it was the last rotation on the warranty and I can think of no logical or technical reason they were not rotated, much less the air was not even checkedI just checked my rotation paper work, and none of them mentions the uneven wear, so I have a hard time believing that anyone did more than glance at them
To who it may concern, [redacted] was in our shop on 7/22/2017 for an oil change and tire rotation. She also asked us to check the condition of her tires. Her tires were worn to 2/32nds, this is when tires need to be replaced. Upon telling her this she questioned the mileage warranty of her...
tires. Since she bought them in September of 2010 we did not have the mileage of when she bought the tires because at that time all of our records were hand written, but we asked customers to keep a yellow copy of the original receipt in their glove box for reasons like this. At the time we mentioned that the credit for the tires would be very small, if any considering she was so close to the mileage. While she was in our shop we explained that we would not be rotating the tires due to tire wear and she had no problem with it at the time. Also it is stated on her receipt with an explanation. Yes, tire rotations are free when you purchase your tires with us, but it is standard procedure to not rotate tires when they need to be replaced. In the past the tires were always rotated when we said we did and we have records of doing so that are also given to the customer at each time. Also $1 per tire was an accurate credit considering she got 64,500 miles out of tires that have a 65,000 mileage warranty. Mathematically that is roughly $1 per tire. When we told Sabrina this, she said that was an unfair credit and declined. We are unsure of what cash she wants reimbursed for after declining the rightful credit. Our company files warranty claims with tire brands when requested and necessary but in this case it is not. We politely told her we no longer wanted her business due to this and past situations. We felt it was best to not sell her another set of tires so we would not have problems with her the in the future. Also we feel that our business is no longer a good fit for her and wish her the best with her future car care needs. If she would like to receive the $5 credit we would be happy to mail it to her.
To who it may concern, [redacted] was in our shop on 7/22/for an oil change and tire rotationShe also asked us to check the condition of her tiresHer tires were worn to 2/32nds, this is when tires need to be replacedUpon telling her this she questioned the mileage warranty of her tiresSince she bought them in September of we did not have the mileage of when she bought the tires because at that time all of our records were hand written, but we asked customers to keep a yellow copy of the original receipt in their glove box for reasons like thisAt the time we mentioned that the credit for the tires would be very small, if any considering she was so close to the mileage While she was in our shop we explained that we would not be rotating the tires due to tire wear and she had no problem with it at the timeAlso it is stated on her receipt with an explanationYes, tire rotations are free when you purchase your tires with us, but it is standard procedure to not rotate tires when they need to be replacedIn the past the tires were always rotated when we said we did and we have records of doing so that are also given to the customer at each time Also $per tire was an accurate credit considering she got 64,miles out of tires that have a 65,mileage warrantyMathematically that is roughly $per tireWhen we told Sabrina this, she said that was an unfair credit and declinedWe are unsure of what cash she wants reimbursed for after declining the rightful creditOur company files warranty claims with tire brands when requested and necessary but in this case it is notWe politely told her we no longer wanted her business due to this and past situationsWe felt it was best to not sell her another set of tires so we would not have problems with her the in the futureAlso we feel that our business is no longer a good fit for her and wish her the best with her future car care needsIf she would like to receive the $credit we would be happy to mail it to her
Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me I will forward the receipt for reimbursement after the repairs are completeSince this is fence season, it has been difficult to make an appointment and had to reschedule the one we had due to the rainy weather
Thanks,
*** ***
I apologize as the claimant stated that the Revdex.com would be contacted stating that a resolution had been arrived atThe claimant was instructed to go ahead and hire the contractor that said they could repair to the claimant's satisfactionGSI has agreed to pay the $as stated in the complaint
Claimant was in agreement with the proposal and happy that a resolution was arrived at. Mark G***General Manager
I am rejecting this response because:First, I am unaware of any "past issues"I am always nice, courteous, and have even brought cookies for the guys when they squeezed me in for an appointment or just to say thank youIn addition, to clear the air, I did not at ANY time decline a claimThe clerk told me she would have to call GeneralShe never called me back, I had to call Northfield backIt was explained to me that I wasn’t called back partly due to the low credit that would be received and that it wasn’t worth it because it was only a dollarIt’s not your dollar to turn downThen when I spoke further about the tires warranty and filing a claim, I was rejected; “because it was only a dollar per tire.” The female clerk did not tell me the tires had not been rotated, nor of the policy changeWhen I simply did not accept your explanation right off, and wanted a more in depth answer, that was when you stated that you didn’t want my businessThat tells me you did not want to explain it for two reasonsOne poor customer service skills and two you didn’t have a good explanationPersonally, I think it is a little bit of both.The technicians did not even put air in the tiresThis I believe was in the assumption that I would be buying tires right then right thereFurther, this is the first time to my knowledge I have ever disagreed openly with Northfield Tire associates regarding anythingWhen I was informed that I needed new tires by the clerk, I fully believe they did not count on me having the receipt showing the mileageWhen I produced the receipt, the warranty stoodThere is no logical reason other than poor customer service and a disregard for the customer that someone would not even bother to put air in the tiresMy husband put air in the tires the next day, and it lasted until they were recently replaced, which tells me Northfield did not bother or did not care because I did not buy new tires on the spotLastly, I did produce your paperwork on the tires, and the clerk accepted it as such Simply telling a customer you don't want them because they logically disagreed with you and were trying to understand -why they were receiving poor service from a formerly trusted company which my family has been going to for nearly yearsI tried to explain that my Michelin tires lasted over the “warranty” miles and were "warrantied" for 70,Nevertheless, these did not even last there full warrantyThe term warranty is generally accepted as a length of time something is guaranteed from defectNot how long something is supposed to lastHow long something is supposed to last is known as an expirationThere is a differenceIt did not sounded rightHowever, the only thing I received was over talked and no real explanation other than quotations of policyThe former manager never treated me that way-everNeither did any of the other managers I had dealt with over the plus yearsHonestly, when I come in, I drop my car off go sit at the table and readTherefore, whatever past problems you are speaking of I think you have me confused with someone elseI don’t even talk to anyone, I come in drop off my keys, and when you tell me the car is done I say thank you, pay, and then leaveI used to drive from Athens Ohio, because I trusted this businessI refused to let Ford work on the brakes because I trusted your manager MikeYou can use the politically correct/business jargon “this customer is not a good fit" all you wantThis sounds like an excuse that you did not want to deal with a customer who did not blindly accept your wordNone of this changes the fact that your people did not even put air in the tiresTwo were down to and lbsrespectively, and a third down to lbsHowever, it was the last rotation on the warranty and I can think of no logical or technical reason they were not rotated, much less the air was not even checkedI just checked my rotation paper work, and none of them mentions the uneven wear, so I have a hard time believing that anyone did more than glance at them
To who it may concern, [redacted] was in our shop on 7/22/2017 for an oil change and tire rotation. She also asked us to check the condition of her tires. Her tires were worn to 2/32nds, this is when tires need to be replaced. Upon telling her this she questioned the mileage warranty of her...
tires. Since she bought them in September of 2010 we did not have the mileage of when she bought the tires because at that time all of our records were hand written, but we asked customers to keep a yellow copy of the original receipt in their glove box for reasons like this. At the time we mentioned that the credit for the tires would be very small, if any considering she was so close to the mileage. While she was in our shop we explained that we would not be rotating the tires due to tire wear and she had no problem with it at the time. Also it is stated on her receipt with an explanation. Yes, tire rotations are free when you purchase your tires with us, but it is standard procedure to not rotate tires when they need to be replaced. In the past the tires were always rotated when we said we did and we have records of doing so that are also given to the customer at each time. Also $1 per tire was an accurate credit considering she got 64,500 miles out of tires that have a 65,000 mileage warranty. Mathematically that is roughly $1 per tire. When we told Sabrina this, she said that was an unfair credit and declined. We are unsure of what cash she wants reimbursed for after declining the rightful credit. Our company files warranty claims with tire brands when requested and necessary but in this case it is not. We politely told her we no longer wanted her business due to this and past situations. We felt it was best to not sell her another set of tires so we would not have problems with her the in the future. Also we feel that our business is no longer a good fit for her and wish her the best with her future car care needs. If she would like to receive the $5 credit we would be happy to mail it to her.