Complaint: [redacted] I am rejecting this response becuase northglenn ambulance failed to notify me of the debtThey mailed the bills to the wrong adress and they were returned to them therefore I had no way of knowing of the debtSending a debt to collections without allowing me to validate the debt is a vioation of Fair Debt Collection Practices (FDCPA) and releasing information to a third party without my signed consent is a violation of HIPAAThis matter should be routed to your billing for resolutionBut if the [redacted] would rather handle this so be itGood day I am rejecting this response because: Sincerely, [redacted] ***
As I responded yesterday I can not discuss or even confirm a patient provider relationship with the individual making this complaint. In general our billing practices attempt to notify individuals of bills. If the individual is non-responsive they are sent to collections. As with any collection account whether from a phone company, a hospital, or a car company the collection company will make every attempt to collect the monies owed to the vendor. The best way to resolve a collection effort is not by filing complaints but rather by paying the debt. If this individual is insisting that Northglenn Ambulance sent her to collections it would be best resolved for her to set up payment arrangements with the collection company and settle the debt. Again I am not confirming any relationship with this individual and my company.I will not be able to address this issue on this forum following this response.-*** ***,***
Complaint: ***I am rejecting this response because the business states they made every attempt to notify meDid this person even read my e-mail? The bills were sent to an old adress which I NEVER gave themI was told my *** she would take care of thisThis issue is not resolved
I am rejecting this response because:
Sincerely,
*** ***
Initial Business Response /* (1000, 6, 2015/09/25) */
Due to HIPPA laws we are unable to disclose any information regarding individuals we may encounter in the course of our business
All complaints are reviewed and addressed by our performance improvement team
When indicated disciplinary
action is appropriately takenWe are unable to discuss personnel actions which are private in nature between an employee and an employer
Initial Consumer Rebuttal /* (2000, 8, 2015/09/28) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept the response because I would like to know why or what their excuses as to the conduct of those medics
Complaint: [redacted]I am rejecting this response becuase northglenn ambulance failed to notify me of the debt. They mailed the bills to the wrong adress and they were returned to them therefore I had no way of knowing of the debt. Sending a debt to collections without allowing me to validate the debt is a vioation of Fair Debt Collection Practices (FDCPA) and releasing information to a third party without my signed consent is a violation of HIPAA. This matter should be routed to your billing for resolution. But if the [redacted] would rather handle this so be it. Good day.
I am rejecting this response because:
Sincerely,
[redacted]
Due to health privacy laws we are unable to confirm that the individual in this complaint has had any contact with Northglenn Ambulance. With that said we make all attempts to gather accurate information from our clients at the time of service. Any individual whom is sent to...
collections by our company is given ample opportunities to settle their accounts. If an account has been sent to collections we encourage the individual to pay the bill and the collection issue will be resolved. We will not remove an account from collections without the full payment.
Complaint: [redacted] I am rejecting this response becuase northglenn ambulance failed to notify me of the debtThey mailed the bills to the wrong adress and they were returned to them therefore I had no way of knowing of the debtSending a debt to collections without allowing me to validate the debt is a vioation of Fair Debt Collection Practices (FDCPA) and releasing information to a third party without my signed consent is a violation of HIPAAThis matter should be routed to your billing for resolutionBut if the [redacted] would rather handle this so be itGood day I am rejecting this response because: Sincerely, [redacted] ***
As I responded yesterday I can not discuss or even confirm a patient provider relationship with the individual making this complaint. In general our billing practices attempt to notify individuals of bills. If the individual is non-responsive they are sent to collections. As with any collection account whether from a phone company, a hospital, or a car company the collection company will make every attempt to collect the monies owed to the vendor. The best way to resolve a collection effort is not by filing complaints but rather by paying the debt. If this individual is insisting that Northglenn Ambulance sent her to collections it would be best resolved for her to set up payment arrangements with the collection company and settle the debt. Again I am not confirming any relationship with this individual and my company.I will not be able to address this issue on this forum following this response.-*** ***,***
Complaint: ***I am rejecting this response because the business states they made every attempt to notify meDid this person even read my e-mail? The bills were sent to an old adress which I NEVER gave themI was told my *** she would take care of thisThis issue is not resolved
I am rejecting this response because:
Sincerely,
*** ***
Initial Business Response /* (1000, 6, 2015/09/25) */
Due to HIPPA laws we are unable to disclose any information regarding individuals we may encounter in the course of our business
All complaints are reviewed and addressed by our performance improvement team
When indicated disciplinary
action is appropriately takenWe are unable to discuss personnel actions which are private in nature between an employee and an employer
Initial Consumer Rebuttal /* (2000, 8, 2015/09/28) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept the response because I would like to know why or what their excuses as to the conduct of those medics
Complaint: [redacted]I am rejecting this response becuase northglenn ambulance failed to notify me of the debt. They mailed the bills to the wrong adress and they were returned to them therefore I had no way of knowing of the debt. Sending a debt to collections without allowing me to validate the debt is a vioation of Fair Debt Collection Practices (FDCPA) and releasing information to a third party without my signed consent is a violation of HIPAA. This matter should be routed to your billing for resolution. But if the [redacted] would rather handle this so be it. Good day.
I am rejecting this response because:
Sincerely,
[redacted]
Due to health privacy laws we are unable to confirm that the individual in this complaint has had any contact with Northglenn Ambulance. With that said we make all attempts to gather accurate information from our clients at the time of service. Any individual whom is sent to...
collections by our company is given ample opportunities to settle their accounts. If an account has been sent to collections we encourage the individual to pay the bill and the collection issue will be resolved. We will not remove an account from collections without the full payment.