Northlake Management, LLC

The management company performed an all unit inspection on February 23rd, The inspection included all of the following items: number of pets, entry door locks and closes properly, smoke detector, wall/ceiling damage, mold check, leaks or drips, toilet running, electrical cords/outlets/surges, and appliancesIt is routinely performed throughout our buildings to ensure safety and well-being of all tenantsThis inspection is in accordance with their lease, and they were given advance notice as far out as the 18th of February The following day after the inspection (February 24th, 2016), the tenants were told that “Upon inspection, item(s) need to be fixed within your unitOur team will be entering to complete these during the hours listed above on February 25thThe city would like to do a mandatory inspection of all unitsThis will occur Friday, February 26th starting around 10amAs a reminder, tampering with, removing, or otherwise altering smoke detectors or any other safety equipment is illegalIf you will not be present please be sure to have all pet(s) properly out of the wayThank You!”Her dialogue with us began both in e-mail form and via text message full days later after hearing of this on February 26th, In there she asked if she could then ‘do it herself’ as to eliminate the charge, along with the threat to sue and/or have her lawyerBoth the e-mail and text message dialogue are attachedAll of the work was completed on Friday, February 26th, 2016, or earlierUpon completion of these tasks, a work order timesheet was submitted by the maintenance members as usual for the work performed that weekThis was completed and sent out to management by the end of Sunday, February 28th, When the administrative staff returned Monday, February 29th, 2016, all that information was able to be collected [redacted] made a request of the proof of the charges made, so the receipts were sent as proof for what was done to repair her unit as justification to the amount chargedSending out a notification for the charges is not a necessity, as written in her signed lease agreementA tenant’s signature indicates their knowledge to what is written in the legal documentThat then serves as a warning to the tenant about their responsibilityIt is written that under Article/Section states “all repair and maintenance required to be made during the term of the Lease and/or up to the termination of the Lease, as a result of the actions or conduct of the Resident or Resident’s guests shall be made by Owner at the cost of the Resident”The unit was supplied with a proper and working smoke detector according to the mosheets supplied by both partiesThe next sentence of the lease states that “Resident agrees to pay Owner, on demand, in addition to the rent hereby received, the expense of the Owner in this replacing the premises in that condition”In summary, the smoke detector was considered a necessary repair that had never been reported or requested by the tenant needing repairIt also was said to have been there by both parties moinspectionFor those reasons, a charge to the rent account was madeAs far as the smoke detector being “there now”, is fine to have claimedHowever, it was not present during the first inspection performed on February 23rdOnly after receiving our notice specifically mentioning the need for proper smoke detector on the 24th for the Fire Department inspection did we then hear a complaint days later of its existenceHer written claims further indicate that she “would prefer to have done it herself”Our staff is not allowed to take photos of the unit during inspection because of privacy laws prohibiting us from so doingOur eye witness testimony and the inspection report would show that no detector existedThis was documented on February 23rd, at 9:09pm via e-mail (as attached)For the purpose of privacy, the other units were blurred out in the photo of the actual report (as attached)In our long history and experience, this situation of a tenant removing, temporarily disabling, or disconnecting a smoke detector in their unit is not at all uncommonIn fact, the inspections performed found units with a smoke detector violation out of the searchedBecause the smoke detector is located on or near the ceiling, its small size, and non-everyday use, many forget to place it back in proper order prior to our inspectionWhen a tenant hears of the charges, they replace the detector, and make a claim of its presence there the whole timeFurther evidence was made when the Fire Department did their unit-by-unit inspection with our staff on Friday, February 26thThey made mention of any violations, including a tenant that upon seeing our charges, attempted to affix their smoke detector back into place using a nailSubsequently, they made a claim about it being there the whole time and asking for the charge removedThe charge will stand as previously mentioned to [redacted] in our dialogue togetherThis is a result of the failure to have a working and proper smoke detector in her unit at the time of the inspection, which is indicated in her leaseIf it was not functioning properly at any time, our lease policies ask that it is reported promptly upon discovery, which was never doneMoreover, both sides agreed of its original presence from the move-inFinally, a receipt showing the new smoke detector cost and the addition of the labor performed were calculated properly for the chargeThe attached documents for the Revdex.com form only allow a maximum of four (4)The receipts can be attached if needed

From: [redacted] Date: Mon, Oct 5, at 11:PMSubject: [redacted] To: [redacted] ,Thank you for contacting Northlake ManagementI have received a phone call and the water has been fixedIn addition to that, we were compensated for the few days without water.Thank you,***

[redacted] Besides thier lack of customer service, during my time here it is clear they have incredibly delayed maintanence even with serious issuesOn two seperate occassions they took over two months to fix two seperate leaks in my units cielingBoth took over months to repair until I raised hell about it and threatened to turn rent in to the city The unit above was overflowing water from their tub, and they did it two separate timesWe repaired the ceiling and notified the tenant about water usage both timesThey happened to be two months apartHe contacted the city regarding rent escrow, and they refused to allow rent escrow until he sent us a “notice to repair” and allowed us to fix the issueSince the issue was already resolved and was not a serious hazard to life, health or safety, rent escrow was never necessaryUnfortunately, there is only so much that can be done when it comes monitoring people in their own private dwellingsAfter the second time, the complaints were never heard againAdditionally, MrSturgeon wrote to us about how well and how great the work was doneJust as a summary, “the ceiling was repaired and looks great! He even cleaned up very nicely which was awesome so please extend my thanks” It also took well over 3-months to replace a window in my unit He admittedly broke the window, it was not broken by our staff or any outside forceWe boarded it up to ensure safety as well as protection from the outsideThe building is nearly years old, and the stock windows sold do not measure correctly, so we had to order a custom replacementWe informed him of this and the timeframe (4-weeks) up frontThis window was replaced, along with every single other window in his unit During the winter they rarley would salt or shovel the immediate walkway or sidewalk making it almost commical how unkept it was compared to the immediate other complexes and biuldings This also directly violated a newer Lakewood ordanaince about walkabilityThey had numerous complaints about this We use a commercial snow removal service and they were quick to remove any fallen snowThey salted and shoveled both the parking lot and the sidewalksHe admitted that he was the one that called the city to make the complaintWe did not hear a single other complaint from anyone regarding the ‘walkability’ As well as a complaint from the city about letting thier dumpster overflow We had multiple tenants move-out improperly and attempt to dispose of their trash and bulk items into the dumpsterThis results in an ‘overfull’ haul to which we have to call them out for additional pickup and serviceWe called the trash pickup service immediately and they removed itWe were never cited by the city for the amount of trash As [redacted] has failed to actually state anything valid (or even true) here, we respectfully request that his complaint be cancelled or closedWe strive to provide excellent service to every applicant and resident, and it shows in our resident retention rate Additionally, [redacted] proved himself to have low moral and ethical standards from the harassment and treatment of the staff to his actions within our buildingHe had complained about a heating issue that didn’t even exist, and he admitted it in writingHis move-out date was changed multiple times, and he even admitted to leaving what he called “borderline disgusting amount of trash and crap that is left in my apartment”He even paid his initial morent late, his pet deposit as well, and according to our records from his payment history, The attached document can be seen for details, but he was late out of his months (rent is due on the 1st and we do a day grace period), but only charged times as a courtesy on many occasions, and even had a bounced payment in there as wellHis complaints reference ‘no phone calls’, which was accurate near the ending stages of his tenancy as he was so verbally abusive that there was no way to communicate and for legal purposes (and other, like this), having the information in writing proves more beneficialThat way seeing him call us “a child”, when giving an entry noticeOr in a text message when he referenced his own message as a “bhy” oneEven his voicemails were aggressive and to the point where he claimed he would “stand outside the office until someone came in or out”We followed all our procedures and have many more examples and details that can be provided at your leisureThe system will not let us attach any further files

Revdex.com:This is all very simpleI am 100% certain that I did not remove or tamper with my smoke alarmI would not lie and don't like that I'm being accused of lying for a mere $This is a clear mistake on their part when performing the inspection, or they are simply trying to have me pay for a smoke alarm and I am very offended by being treated like thisI did not touch the smoke alarm and will not pay the fineI will not pay a charge that I am not responsible for, and I am not responsible for this chargeYes, I did text and ask several questions about what the fine was for? What was being fixed in my unit? Can I be charged without an explanation? I am not disputing receiving a nonspecific email saying "repairs will be made in your unit." I thought maybe they were fixing the loose lock on my front door, the refrigerator that doesn't stay shut, stove that only works on one side, the chipping paint around all of my windows, or the ceiling fan in the bedroom that does not turn offI have never been late on rent, had a bad interaction with management, or received any fine from them so I was very surprised and taken off guard by the fine, so I wanted details as to what the fine was forInitially I thought it may be for hanging something on a wall or something of that nature - the accusation was not clear to me so it is my right to get an understanding of the chargeInstead they acted very defensive and barely told me what the "damage" was, just continually saying see your lease and you knew of the inspection - which did not answer an of my questionsI did know of the inspection and can read my lease, that was never my concernIt's as if they repeat that to dodge my direct questionsI did not tamper with the smoke alarm and they are clearly not interested in the truthI'm 100% certain my one smoke alarm in my unit since mowon't even have my fingerprints on it - only months of dust identical to all the dust in that area on the wallI am being scammed for money
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

*** ***, ***'s adult daughter, failed to provide us with a forwarding address at any timePer ORC 5321.16, if the tenant wants to receive their security deposit back, they must provide a forwarding address for the landlord to mail itWe are not responsible for tracking down tenants who
fail to provide a forwarding address.Should they provide a forwarding address, we will promptly mail the security deposit refund statement and payment to the forwarding address provided within the time allotted by statuteRegards,Northlake Management

From: [redacted]Date: Mon, Oct 5, 2015 at 11:24 PMSubject: [redacted]To: [redacted],Thank you for contacting Northlake Management. I have received a phone call and the water has been fixed. In addition to that, we were compensated for the few days without...

water.Thank you,[redacted]

[redacted] [redacted]
 
Besides
thier lack of customer service, during my time here it is clear they have
incredibly delayed maintanence even with serious...

issues. On
two seperate occassions they took over two months to fix two seperate leaks in
my units cieling. Both
took over 2 months to repair until I raised hell about it and threatened to
turn rent in to the city.
The
unit above was overflowing water from their tub, and they did it two separate
times. We repaired the ceiling and notified the tenant about water usage both
times. They happened to be two months apart. He contacted the city regarding
rent escrow, and they refused to allow rent escrow until he sent us a “notice
to repair” and allowed us to fix the issue. Since the issue was already
resolved and was not a serious hazard to life, health or safety, rent escrow
was never necessary. Unfortunately, there is only so much that can be done when
it comes monitoring people in their own private dwellings. After the second
time, the complaints were never heard again. Additionally, Mr. Sturgeon wrote
to us about how well and how great the work was done. Just as a summary, “the
ceiling was repaired and looks great! He even cleaned up very nicely which was
awesome so please extend my thanks”.
 
It
also took well over 3-4 months to replace a window in my unit.
He
admittedly broke the window, it was not broken by our staff or any outside
force. We boarded it up to ensure safety as well as protection from the
outside. The building is nearly 100 years old, and the stock windows sold do
not measure correctly, so we had to order a custom replacement. We informed him
of this and the timeframe (4-6 weeks) up front. This window was replaced, along
with every single other window in his unit.
 
During
the winter they rarley would salt or shovel the immediate walkway or sidewalk
making it almost commical how unkept it was compared to the immediate other
complexes and biuldings.
This
also directly violated a newer Lakewood ordanaince about walkability. They had
numerous complaints about this.
We
use a commercial snow removal service and they were quick to remove any fallen
snow. They salted and shoveled both the parking lot and the sidewalks. He
admitted that he was the one that called the city to make the complaint. We did
not hear a single other complaint from anyone regarding the ‘walkability’.
 
 
As
well as a complaint from the city about letting thier dumpster overflow.
We
had multiple tenants move-out improperly and attempt to dispose of their trash
and bulk items into the dumpster. This results in an ‘overfull’ haul to which
we have to call them out for additional pickup and service. We called the trash
pickup service immediately and they removed it. We were never cited by the city
for the amount of trash.
 
As
[redacted] has failed to actually state anything valid (or even true) here, we
respectfully request that his complaint be cancelled or closed. We strive to
provide excellent service to every applicant and resident, and it shows in our
resident retention rate.
 
Additionally,
[redacted] proved himself to have low moral and ethical standards from the harassment
and treatment of the staff to his actions within our building. He had
complained about a heating issue that didn’t even exist, and he admitted it in
writing. His move-out date was changed multiple times, and he even admitted to
leaving what he called “borderline disgusting amount of trash and crap that is
left in my apartment”. He even paid his initial move-in rent late, his pet
deposit as well, and according to our records from his payment history, The
attached document can be seen for details, but he was late 9 out of his 13
months (rent is due on the 1st and we do a 5 day grace period), but only charged 5 times as a courtesy on many occasions, and even had
a bounced payment in there as well. His complaints reference ‘no phone calls’,
which was accurate near the ending stages of his tenancy as he was so verbally
abusive that there was no way to communicate and for legal purposes (and other,
like this), having the information in writing proves more beneficial. That way
seeing him call us “a child”, when giving an entry notice. Or in a text message
when he referenced his own message as a “bhy” one. Even his voicemails were
aggressive and to the point where he claimed he would “stand outside the office
until someone came in or out”. We followed all our procedures and have many
more examples and details that can be provided at your leisure. The system will not let us attach any further files.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
To start, my "unethical" treatment only came as a response to to thier's and in no way shape or form was "harassment" it came from an attempt to get Northlake managment to please speak over a phone and stop ignoring my questions which is what drove me to become frustrated. I still never received an answer to Dan's sarcastic and akward personal text messages I received, so going back and forth arguing about who acted in a classier manner is entirely pointless in this issue and that is not what I am here to argue as I even stated. So to refute thier claims here are my issues.....The leak in the bathroom was never actually fixed in between the 2 months, while the main issue was coming from upstairs they did not actually fully repair it anytime what-so-ever in between was happinging up thier. I do remember a time where it stopped leaking for about 2 days (still only half done, the cieling was barley patched over) then started again which they were immediately informed.  I especially never said "thank you for the clean up" as every time maintenance came in, they left a mess. This is especially true when they finally fixed the windows which I complained to Tim about and didn't bother other times as I was just happy that something was finally fixed. If that was ever said from me it would have been at the end of that two months then they finally painted over the mess to repair it. Either way taking two months to resolve that issue is not okay or justifiable for a serious issue, it took them two months to fix. NOT that there were two leaks two months apart.There was also a second leak that took well over 1-2 months to fix that was located in my living room cieling that they are forgetting. Again, it is entirely unjustifiable to take that long for such a serious issue.The heat issue I did not make up in any way. I returned to my unit one night with it absolutely freezing and no heat coming out of the furnaces to my unit. I asked they neighbors if they had heat, which they did. There furnace was practically on fire, it was wierd. I submitted a work order for it that night and asked if the had turned off the heat. They  replied no and that the heat can only be switched to the entire building and not individual units to which I said "okay". The next night the furnace ended up working fine which I quickly emailed them about to delete the work order and it must have just been some  wierd thing. So I am not sure why he is attempting to say I just made it up. It was an odd occurrence with no explanation and that's it. I wasn't even upset about it. That just makes no sense.As for the snow on the sidewalk I was indeed ONE of the individuals whom called after getting an answer from Northlake stating essentially that will only do it when they see fit and to be careful as I walk through snow. Even after I pointed out the Lakewood ordanicance and it was becoming frusterating having to watch my step only outside of my building. I know for a fact they received mutiple complaints from the city as I had a nice conversation with the women that is charge of handling those issue with the city. She informed me that she had received mutiple complaints regarding that building and the lack of salt or shovel as well as the build up of trash. She also made a comment about thier lack of response to phone calls as well and she was not a fan. You are more than welcome to call them for any inquiries! While we did speak about turning my rent into the city and the process for that as well I ultimately decided to not deal with it as I had too much going on and did not want to go through the hassle just to have a leak fixed on time.As for the window, the building being as old as it is, I went to simply open it my first week there in May and it shattered from me trying to uplift it from the paint or whatever substance it was stuck to. I informed them and they did upfront tell me about the process they go through for the windows about 4-6 weeks. Not a big deal. The deal came when months and months went by which no communication from managment as so why it was taking so long to fix my window getting into the colder seasons unless I had to ask mutiple times. When they finally started to replace the windows well after 3 months at thier building across the street I asked if mine and other broken ones could take priority as I have been waiting an exceptional amount of time. His response was that "that doesn't make sense" . Right. Lastly, Dan had agreed via text message for me to pay my rent at the end of the month instead of the beggining. He stated that they would not add it to the lease and it would just be an agreement between us. So my rent was indeed paid in time as well as the pet deposit. Them arguing this shows thier lack off communication with eachother. This is also apparent when going back and forth through the miss communication and understandings with my move out date. I have in email him saying "we are officially through email accepting your notice to vacate on the 14th" then the very next day sent an email saying "we have not received your notice to vacate yet". I asked what he was talking about and reffured to his last email and got no reply what so ever. So I did it officially online again as he was not responding to him already accepting it via email. I still have these emails saved. This was one example of a trend that happened with them continuously and was horribly frusterating. I fully admited to miss understanding parts of the lease and assumed because I was paying the entire month with thier 45 day rule, I would have more rights to the unit even after move out until that month ended. This is not the case as I learned. There was indeed a gross amount of trash left behind as well as roughly 1500 dollars worth of my personal belongings including lab top, hockey equipment and clothes, which I informed them that I would be back to clean up when I had the time. After the vacate date (again, I assumed this was just a fancy word for move out date, I was dead wrong) they changed locks and through it all out to the curb. I am not arguing the legalities this issue. There are plenty of things that are legal but not exactly ethical. Knowing that I wanted to come back they could have at least sent an email or phone call (god forbid) to inform me of thier intentions with my property. Instead they left a 24 hour note on the door knowing I probably would not see it. Only emailing me AFTER they through it out to the curb. I believe this entirely shows thier Il intent on the matter. You should at least give tenents a decent opportunity to come back for thier things regardless. It seems like common decency.

The management company performed an all unit inspection on February 23rd, 2016. The inspection included all of the following items: number of pets, entry door locks and closes properly, smoke detector, wall/ceiling damage, mold check, leaks or drips, toilet running, electrical cords/outlets/surges,...

and appliances. It is routinely performed throughout our buildings to ensure safety and well-being of all tenants. This inspection is in accordance with their lease, and they were given advance notice as far out as the 18th of February 2016. The following day after the inspection (February 24th, 2016), the tenants were told that “Upon inspection, item(s) need to be fixed within your unit. Our team will be entering to complete these during the hours listed above on February 25th. The city would like to do a mandatory inspection of all units. This will occur Friday, February 26th starting around 10am. As a reminder, tampering with, removing, or otherwise altering smoke detectors or any other safety equipment is illegal. If you will not be present please be sure to have all pet(s) properly out of the way. Thank You!”. Her dialogue with us began both in e-mail form and via text message 2 full days later after hearing of this on February 26th, 2016. In there she asked if she could then ‘do it herself’ as to eliminate the charge, along with the threat to sue and/or have her lawyer. Both the e-mail and text message dialogue are attached. All of the work was completed on Friday, February 26th, 2016, or earlier. Upon completion of these tasks, a work order timesheet was submitted by the maintenance members as usual for the work performed that week. This was completed and sent out to management by the end of Sunday, February 28th, 2016. When the administrative staff returned Monday, February 29th, 2016, all that information was able to be collected. [redacted] made a request of the proof of the charges made, so the receipts were sent as proof for what was done to repair her unit as justification to the amount charged. Sending out a notification for the charges is not a necessity, as written in her signed lease agreement. A tenant’s signature indicates their knowledge to what is written in the legal document. That then serves as a warning to the tenant about their responsibility. It is written that under Article/Section 11 states “all repair and maintenance required to be made during the term of the Lease and/or up to the termination of the Lease, as a result of the actions or conduct of the Resident or Resident’s guests…shall be made by Owner at the cost of the Resident”. The unit was supplied with a proper and working smoke detector according to the move-in sheets supplied by both parties. The next sentence of the lease states that “Resident agrees to pay Owner, on demand, in addition to the rent hereby received, the expense of the Owner in this replacing the premises in that condition”. In summary, the smoke detector was considered a necessary repair that had never been reported or requested by the tenant needing repair. It also was said to have been there by both parties move-in inspection. For those reasons, a charge to the rent account was made. As far as the smoke detector being “there now”, is fine to have claimed. However, it was not present during the first inspection performed on February 23rd. Only after receiving our notice specifically mentioning the need for proper smoke detector on the 24th for the Fire Department inspection did we then hear a complaint 2 days later of its existence. Her written claims further indicate that she “would prefer to have done it herself”. Our staff is not allowed to take photos of the unit during inspection because of privacy laws prohibiting us from so doing. Our eye witness testimony and the inspection report would show that no detector existed. This was documented on February 23rd, 2016 at 9:09pm via e-mail (as attached). For the purpose of privacy, the other units were blurred out in the photo of the actual report (as attached). In our long history and experience, this situation of a tenant removing, temporarily disabling, or disconnecting a smoke detector in their unit is not at all uncommon. In fact, the inspections performed found 14 units with a smoke detector violation out of the 45 searched. Because the smoke detector is located on or near the ceiling, its small size, and non-everyday use, many forget to place it back in proper order prior to our inspection. When a tenant hears of the charges, they replace the detector, and make a claim of its presence there the whole time. Further evidence was made when the Fire Department did their unit-by-unit inspection with our staff on Friday, February 26th. They made mention of any violations, including a tenant that upon seeing our charges, attempted to affix their smoke detector back into place using a nail. Subsequently, they made a claim about it being there the whole time and asking for the charge removed. The charge will stand as previously mentioned to [redacted] in our dialogue together. This is a result of the failure to have a working and proper smoke detector in her unit at the time of the inspection, which is indicated in her lease. If it was not functioning properly at any time, our lease policies ask that it is reported promptly upon discovery, which was never done. Moreover, both sides agreed of its original presence from the move-in. Finally, a receipt showing the new smoke detector cost and the addition of the labor performed were calculated properly for the charge. The attached documents for the Revdex.com form only allow a maximum of four (4). The receipts can be attached if needed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not completely resolve my complaint.  For your reference, details of the offer I reviewed appear below.
We did provide Northlake with our permanent address.  First, we used their online system and our account with them  to inform them of the intent to vacate per their instructions.  The property manager acknowledged to my daughter receipt of the information on vacating the property.  I personally typed in the details, including our forwarding address.  Second, we provided our permanent address as part of our application process (again they had us sign as "co-tenants" on the documentation).  Third, we were required to overnight our keys to them - and AGAIN at that time provided the forwarding address in that envelope.  Fourth, we have provided the address in this complaint: [redacted]. FInally, Northlake does not explain why they did not respond to my emails or phone messages for the past several weeks. It is Northlake that is not in compliance with the ORC, and technically we are entitled to double the deposit plus any attorneys fees.  We are happy to resolve this matter for immediate return of the $700.
Regards, 
[redacted]