Good Afternoon Mr***,
I apologized if you felt your concerns were not resolvedI called you personally and left a detailed messageHowever to resolve all your concerns please give us a call at ***You are more then welcome to ask for myself *** *** or anyone can assist you with your concernsIn regards to your service concern, our service calls are free of charge and usually we can schedule you same day or next business dayTo do this please call *** and we can see what day and time works best with your scheduleThe only call we have on file was during an outage on I understand this can be frustrating and we apologizeSometimes the outages are not caused by Northland's equipment for example : weather, car hitting a pole or even power outage in the areaEven though some of these outages are not Northland's equipment at fault we attempt to resolve them as quickly as possibleBy calling us we can also determine if a credit would be issued on the accountI went ahead and applied weeks credit which will show on your next billing statement in hopes to ease your concerns and show we would like to resolve all yours concerns.
In regards to your billing concern, I have attached your full statements which include all pages with the notificationsNotifications are on October billing page 2, November billing page and and December billing page These can be found under the section called "your latest bills" on your account onlineHowever even though there was a change in terms we can always work with our customers to see what is the best rate we can give themTo do this in the future please call us at ***As I previously mention we did honor you another promotion of $for one year.
Please give us a call so we can schedule your service call as soon as possible at ***Thank you,
*** ***
Northland Communications
Good Afternoon Tommy Ladson Barton,
9pt;">
The general business manager and sales manager that set up your account have reviewed over your concernsThe contract and details of your conversation were discussed and it was determined that the fee is valid. We understand your unfortunate circumstances of your business having to close and as a courtesy waived the feeIf you have any additional questions or concerns please feel free to contact us directly at 864-***
Thank you,
Northland Communications
864-***
Good Afternoon Mr***,
Thank you for advising us your concernWe send a change in terms any time we change your pricing with a explanation of why and if there are any impacts to youThose changes brought you from
$to $and then your yearly discount expiredAny time this happens you are more than welcomed to call us to see if we can reduce your billingI do see Northland has already placed your account back on promotion at $If you need any additional assistance or have any additional questions please call us at ***Thank you,
Northland Communications
***
Good Morning *** *** ***,
"Segoe UI",sans-serif">
Thank you for contacting us in regards to your credit balanceWe placed it in the mail on 3/16/
In regards to your promotion expiring without notice, we apologize for the confusionLike most companies we start all customers on a promotion ranging to monthsOn the back of the statement it gives you your summary of charges and credits with dates
Please feel free to contact us with any additional questions or concernsSincerely,
Northland Communications
864-***
Good Morning Mr***
Thank you for speaking with me todayAs we discussed earlier please let us know anytime you experience difficulties and we would be happy to resolve as soon as possible free of chargeAlso your service issues were resolved on 8/21/and I see a credit has already applied on your account for that timeframe
In regards to the call center in Texas, they do handle our calls for us and have the same capabilities as the local officePlease let us know if you have any additional questions or concerns
Thank you,
*** ***
Northland Communications
Thank you for your response regarding [redacted] As requested from you if I've had contact with Northland Communication since filing my complaint, I had a service call...
(technician) late Friday night (Aug. 21, 2015) regarding my request for service after waiting 6 days. It's my belief that the Seneca, SC office was contacted after my call to their cooperate office in Seattle, Washington telling them the service, or lack thereof, I've had with them. The technician had to work a long time to finally find the problem. After working on the telephone pole, inside my home and not being able to get a connection, he had to call the IT person. Come to find out, my modem also had a problem which needed some adjustments from their office.
Today (Monday), I am receiving both phone and internet service which was my original complaint. Now I'd like to receive an adjustment on my billing statement giving me credit for not only this past six days but also other days over the past month. We were also told we'd receive credit for time lost on those days. With all the aggravation, time wasted on my end having to stay here at home waiting after being told someone would come out, I feel I shouldn't have to pay for this months phone and internet service.
Thank you for your help.
Sincerely,
[redacted]
Good Morning Mr.[redacted],
Thank you for letting us know the line was not hung. We have went out to our home same day of this noticed and I left you a message advising you it was cared for.
Please let me know if you need anything else.
Thank...
Good afternoon:
As an update to this customer's complaint of slow speeds and poor connectivity we have done the following:
we dispatched technician on 7/15 and...
ended up wiring a dedicated outlet to the modem which was determined to be the root cause
prior to this dispatch, we have been to the customer's premise on multiple occasions - 7/3, 7/8, 7/9, 7/11
Based on the series of visits by our technicians and the number of troubles reported, we have issued an adjustment to this customer's account in the amount of $78.28 which is 1/2 of 1 month of services.
We have placed this customer on our 'watch' list so we can monitor their connectivity and be notified of any issues when they may be occurring.
If any additional information is needed, please feel free to reach out to me.
[redacted] Business Manager �...⇄ 864-[redacted] (office) ...⇄ 864-[redacted] (cell)
[redacted]
I tried several different numbers on his account. The only one that would let...
me leave a voice mail was his. I asked him to contact me if his problem had not been resolved and that I assumed since we last went out on 8/26/16 and there had not been any service calls put in or notes on the account after that everything was resolved.
Good Afternoon Mr***,
I apologized if you felt your concerns were not resolvedI called you personally and left a detailed messageHowever to resolve all your concerns please give us a call at ***You are more then welcome to ask for myself *** *** or anyone can assist you with your concernsIn regards to your service concern, our service calls are free of charge and usually we can schedule you same day or next business dayTo do this please call *** and we can see what day and time works best with your scheduleThe only call we have on file was during an outage on I understand this can be frustrating and we apologizeSometimes the outages are not caused by Northland's equipment for example : weather, car hitting a pole or even power outage in the areaEven though some of these outages are not Northland's equipment at fault we attempt to resolve them as quickly as possibleBy calling us we can also determine if a credit would be issued on the accountI went ahead and applied weeks credit which will show on your next billing statement in hopes to ease your concerns and show we would like to resolve all yours concerns.
In regards to your billing concern, I have attached your full statements which include all pages with the notificationsNotifications are on October billing page 2, November billing page and and December billing page These can be found under the section called "your latest bills" on your account onlineHowever even though there was a change in terms we can always work with our customers to see what is the best rate we can give themTo do this in the future please call us at ***As I previously mention we did honor you another promotion of $for one year.
Please give us a call so we can schedule your service call as soon as possible at ***Thank you,
*** ***
Northland Communications
Good Afternoon Tommy Ladson Barton,
9pt;">
The general business manager and sales manager that set up your account have reviewed over your concernsThe contract and details of your conversation were discussed and it was determined that the fee is valid. We understand your unfortunate circumstances of your business having to close and as a courtesy waived the feeIf you have any additional questions or concerns please feel free to contact us directly at 864-***
Thank you,
Northland Communications
864-***
Good Afternoon Mr***,
Thank you for advising us your concernWe send a change in terms any time we change your pricing with a explanation of why and if there are any impacts to youThose changes brought you from
$to $and then your yearly discount expiredAny time this happens you are more than welcomed to call us to see if we can reduce your billingI do see Northland has already placed your account back on promotion at $If you need any additional assistance or have any additional questions please call us at ***Thank you,
Northland Communications
***
Good Morning *** *** ***,
"Segoe UI",sans-serif">
Thank you for contacting us in regards to your credit balanceWe placed it in the mail on 3/16/
In regards to your promotion expiring without notice, we apologize for the confusionLike most companies we start all customers on a promotion ranging to monthsOn the back of the statement it gives you your summary of charges and credits with dates
Please feel free to contact us with any additional questions or concernsSincerely,
Northland Communications
864-***
Good Morning Mr***
Thank you for speaking with me todayAs we discussed earlier please let us know anytime you experience difficulties and we would be happy to resolve as soon as possible free of chargeAlso your service issues were resolved on 8/21/and I see a credit has already applied on your account for that timeframe
In regards to the call center in Texas, they do handle our calls for us and have the same capabilities as the local officePlease let us know if you have any additional questions or concerns
Thank you,
*** ***
Northland Communications
Thank you for your response regarding [redacted] As requested from you if I've had contact with Northland Communication since filing my complaint, I had a service call...
(technician) late Friday night (Aug. 21, 2015) regarding my request for service after waiting 6 days. It's my belief that the Seneca, SC office was contacted after my call to their cooperate office in Seattle, Washington telling them the service, or lack thereof, I've had with them. The technician had to work a long time to finally find the problem. After working on the telephone pole, inside my home and not being able to get a connection, he had to call the IT person. Come to find out, my modem also had a problem which needed some adjustments from their office.
Today (Monday), I am receiving both phone and internet service which was my original complaint. Now I'd like to receive an adjustment on my billing statement giving me credit for not only this past six days but also other days over the past month. We were also told we'd receive credit for time lost on those days. With all the aggravation, time wasted on my end having to stay here at home waiting after being told someone would come out, I feel I shouldn't have to pay for this months phone and internet service.
Thank you for your help.
Sincerely,
[redacted]
The company Northland Cable has contacted us after we threatened to go public with this. They have cut us a check for the amount we were...
owed back. So issue was resolved quickly and efficiently by them to avoid being sued.
Thank you for your help in a timely manner!,
[redacted]
Good Morning Mr.[redacted],
Thank you for letting us know the line was not hung. We have went out to our home same day of this noticed and I left you a message advising you it was cared for.
Please let me know if you need anything else.
Thank...
you,
[redacted]Northland Communications
[redacted]
Good afternoon:
As an update to this customer's complaint of slow speeds and poor connectivity we have done the following:
we dispatched technician on 7/15 and...
ended up wiring a dedicated outlet to the modem which was determined to be the root cause
prior to this dispatch, we have been to the customer's premise on multiple occasions - 7/3, 7/8, 7/9, 7/11
Based on the series of visits by our technicians and the number of troubles reported, we have issued an adjustment to this customer's account in the amount of $78.28 which is 1/2 of 1 month of services.
We have placed this customer on our 'watch' list so we can monitor their connectivity and be notified of any issues when they may be occurring.
If any additional information is needed, please feel free to reach out to me.
[redacted] Business Manager �...⇄ 864-[redacted] (office) ...⇄ 864-[redacted] (cell)
[redacted]
I tried several different numbers on his account. The only one that would let...
me leave a voice mail was his. I asked him to contact me if his problem had not been resolved and that I assumed since we last went out on 8/26/16 and there had not been any service calls put in or notes on the account after that everything was resolved.
Sincerely
[redacted]
Customer Service Manager