Northland Hospice & Palliative Care, Inc

To Whom It May Concern: Foundation Finance has received the above-referenced complaint The complainant says she was called at work on a number not given outWe did speak with the customer at an employer phone on 11/14/We did confirm with her during that phone call that the
phone number in question was provided on the credit applicationWhen she requested we no longer call that number, we immediately ceased contact at that phoneWe have not attempted to contact her at that number since per her request Per the complainant, she was threatened with adverse credit reportingAny accounts that fall days past due may be subject to adverse credit reportingThis notice is clearly printed on all monthly statements She also indicated we had not spoken to her husband as we claimed in a recent conversationOn 02/20/we spoke with her husband at the home phone provided and he indicated we should call back to talk to the complainant later in the evening as she was the one handling this account The final complaint is that the payments are on auto-payIf the complainant has auto-pay through her financial institution we recommend she call them to discuss this issue as they send the paymentWe would be happy to set up free auto-pay through Foundation Finance to avoid these issuesOur office can be reached at ###-###-#### and option for customer service

To whom it may concern: Foundation Finance Company (FFC) has received the complaint regarding the UCC fixture filing placed by our company on the home of the complainantsThe customer alleges that at the time of the sale, she was told that to uninstall the system and take it with them to a new
property would be a simple taskAt no time in our conversations with this customer was it mentioned that was the intentionIn our conversation with the customer’s realtor on November 16, we were informed the buyer wanted to keep the systemPer the security interest clause in our contract that isn’t allowableThe contract the customers signed clearly states: “YOU GRANT US A SECURITY INTEREST IN THE GOODS PURCHASED BY YOU AND DESCRIBED ON THE FIRST PAGE OF THIS CONTRACT (THE “COLLATERAL”) AS WELL AS ALL ACCESSIONS TO AND PROCEEDS OF THOSE GOODSOUR SECURITY INTEREST SECURES YOUR PERFORMANCE OF ALL OBLIGATIONS UNDER THIS CONTRACT AND ANY EXTENSIONS, RENEWALS, OR MODIFICATIONS OF ITON OUR REQUEST, YOU WILL TAKE ANY REASONABLE ACTION TO PRESERVE THE COLLATERAL OR OUR SECURITY INTEREST IN ITYOU WILL MAINTAIN THE COLLATERAL IN GOOD CONDITION, NOT PERMIT ITS VALUE TO BE IMPAIRED AND KEEP IT FREE FROM LIENS AND ENCUMBRANCES PRIOR IN RIGHT TO OURSYOU WILL NOT SELL, LEASE OR DISPOSE OF COLLATERAL WITHOUT OUR WRITTEN PERMISSION.” Since the contract states that the customer may not sell the collateral without our written permission, we were not able to lift the fixture filing with the information presented to usThe complaint mentions a lien on the propertyA UCC fixture filing was placed on the home by our companyThe Security Interest clause above grants us the right to secure our collateralA UCC-financing statement (an abbreviation for Uniform Commercial Code-1) is a legal form that a creditor files to give notice that it has or may have an interest in the personal property of a debtor (a person who owes a debt to the creditor as typically specified in the agreement creating the debt)This form is filed in order to "perfect" a creditor's security interest by giving public notice that there is a right to take possession of and sell certain assets for repayment of a specific debt with a certain prioritySuch notices of sale are often found in the local newspapersOnce the form has been filed, the creditor establishes a relative priority with other creditors of the debtor[1] This process is also called "perfecting the security interest" in the property, and this type of loan is a secured loan[2] A financing statement may also be filed in the real estate records by a lessor of fixtures to establish the priority of the lessor's rights against a holder of a mortgage or other lien on the real propertyThe creditor's rights against the debtor and the lessor's rights against the lessee are based on the credit documents and the lease, respectively, and not the financing statementThe customer also mentions she was told that lifting the fixture filing could be easily done by having her realtor fill out a formWhen the customer called to speak to us on November 09, she asked how to go about removing the UCC fixture filingWe told her she would have to apply for a subordinationWhen customers refinance their home, on occasion we are able to subordinate the loan (lift the UCC fixture filing) to allow the refinance to go throughIt is company policy that when a home is being sold outright and we have a fixture filing, we do require payment in full to lift the fixture filingWe typically only subordinate on a refinance where a customer will remain in the homeWhen we discussed applying for the subordination, it was in no way guaranteed or promised that we would lift the fixture filingIn this case, we did offer a settlement to these customersThe current payoff is $5,as of November 18, We did offer a settlement of $good through November 30, and we are still willing to follow through on that offer if the customer agreesWe have attached a copy of the settlement offer we sent on November 15, Thank you for your attention to this matter

To Whom It May Concern, Foundation Finance Company (Foundation) is an indirect lender who takes assignment of finance contracts originated by home improvement contractors or other home improvement professionals (such as plumbers)While we do work with a pre-approved network of professionals,
Foundation is a separate company and therefore we are not present when the sale takes place or when the work is doneBefore a contractor is paid, we complete a verification call with the customer to verify loan terms and that the project is completeWe verified loan terms with this customer on November 8, 2016, at which time she presented no questions about or issues with the loan termsFoundation is not a credit card company, although this customer did receive a revolving line of credit, which functions similar to a credit card in how the account cycles and how payments are appliedThe customer confirmed she had a copy of loan documents and disclosures during verificationIf she would like another copy we recommend she call our office using the contact information located belowThe customer also mentions being charged surprise “fees”In reviewing the account, there were a total of four (4) late charges assessed of $eachEach account has a 10-day grace period, meaning if Foundation receives the monthly payment within ten (10) days of the due date, there will be no late chargeThe monthly statement clearly indicates when a late charge will be assessed: “If we do not receive your payment by 09/26/you may have to pay a late charge of $10.00” Aside from the above-mentioned late charges, one other fee of $was assessed for a returned checkThere are no other fees accrued on this accountA copy of the statement of account has been attached for the customer to reviewWe believe we have addressed this customer’s concerns in fullIf she still has concerns we recommend she call our office at ###-###-#### option Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
In order to close this issue I would like for Foundation Finance to remove all unauthorized credit inquiries that I nor my partner gave permissionI would also like for the ("Lowered Interest Rate") information to be sent to us clearly stating what the "Lowered Interest Rate" isThis has nothing to do with buying a car this is bad representation and a clear example of preditorial "Lending"Had we known this was a $loan we would have never taken it especially $that we could not see and isn't in the form of credit card.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Again, I see the portion of the contract that states can pull credit report, but I have never authorized pulling credit reports in a month time-frameRidiculous, and unscrupulous business practices by Foundation Finance Pulling a credit report results in points taken from a consumer credit score, and this business knows this I do not accept their poor excuse of an answers as to why they charges over $in interest and over $in late fees This business is way less than truthful!!!!To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

Foundation Finance Company (FFC) has received your complaintFFC takes all complaints seriously and reviews them on a case-by-case basisWe regret that you did not have the type of experience we want for our customers and thank you for your feedbackA representative spoke to your daughter on
11/29/who requested that FFC speak to youOther than that conversation, our notes indicate we have had no contact with either you or your daughter since 07/12/2017, despite our efforts to contact youFFC did make an inquiry into your credit on 12/01/When FFC’s Account Servicing department has not had contact with a customer for some time and the account has fallen past due, our policy is to conduct a credit review to help in making decisions as to how to best help our customersThe inquiry on your account fell within company guidelinesThe credit application you signed includes the following provision: “CREDIT REPORT NOTICE: We may request a credit report for any legitimate purpose associated with your application for credit, extending credit, modifying the terms of your credit agreement, or collection on your accountOn your request, we will inform you if such a report was ordered and will give you the name and address of the credit reporting agency that furnished the report.” Because the credit inquiry report is accurate and authorized by your agreement, FFC cannot request the removal of the inquiryWe attempted to contact you to discuss this matter but were unsuccessfulIf you have further questions or concerns, please contact our Account Servicing managers, Joe or ***, directly at ###-###-#### option Thank you,

I apologize that this customer is having difficulty viewing statements onlineHowever, we have thousands of customers who are able to do it each day so I am assuming the issue is a setting on the customer's endWith various browsers, privacy settings, firewalls and other technical considerations
we occasionally have to help troubleshootWe are happy to do so - just call ###-###-####.We currently do not offer statements by emailCopies of statements are viewable online but a mailed copy still goes outThis is a feature we may add in the future, but as it is not something we are required to offer, it does not seem this warrants a Revdex.com complaint. Please call our office and we will walk you through troubleshootingThank you

We have received the complaint referenced aboveWe have reviewed the account and would like to submit a response Per the complainant: The sales company and finance company kept talking about rebates and while they did say they do not issue them so they could not guarantee them they always
referred to them as rebates and they are notThey are tax credits but they don’t tell people how that actually worksThey imply that when you file your taxes you will get extra money back on your tax return from both the state and federal taxes Foundation Finance makes no guarantee regarding any promised tax credit, energy savings, or any sort of rebateWe completed two verification calls with this customer on November 2, and both times we stressed to the customer that any promised savings were separate from the contract and that if he had questions regarding tax credits he needed to speak to a tax advisor The complainant also states that the finance was split into two loans so you can pay one in full with the amount to be received at tax time Foundation Finance Company is an indirect lender who takes assignment of contracts originated by home improvement contractorsWe are not present when the sale takes place or when the contracts are signedAs part of our due diligence, prior to purchasing any contract, we complete a verification call with the borrower to make sure the customer understands the loan terms, has received the items promised and that the work has been satisfactorily completedOnly after this call do we pay a contractor As stated above, we did verify all loan information with the customer and made sure he was aware that tax credits and any rebates are separate from the financingWe did discuss the terms of both loans in detail to make sure he understood the financing in fullThe customer has asked that we modify the loans to combine them into one loan at the lower interest rate of the larger loan and also that we add a guideline to prevent us from misleading customersSince the customer was explained the loan terms in detail, we are unable to modify the terms of the financing at this timeSince we are not present at the time of sale, we do have specific guidelines to explain to customers that any rebates, tax credits, or energy savings are not tied into the financing and that the customer is obligated to pay the debt in full regardless of whether or not they qualify for the promised savings Thank you for your attention to this matter

We are in receipt of this customer’s complaint regarding her account balance On April 3, 2015, Foundation Finance received a contract from Energy USA for purchase consideration for this customerThe contract was for $and was written with a month deferred same-as-cash
promotion, meaning interest started accruing from day one but would be waived if the account was paid in full prior to the end of the promotional period, which was 4/3/Minimum monthly payments were not required during the promotional periodA copy of the contract is attached Foundation Finance is an indirect lender that takes assignment of sales finance contracts from originating home improvement dealersFoundation Finance is not part of the original sale transaction or the negotiating of loan termsPrior to paying a home improvement dealer for the contract and opening a customer account, Foundation Finance makes a recorded verification call with the borrower to ensure their satisfaction and their understanding of loan termsThe verification call was completed with this customer on 4/3/15, indicating the terms were understood, and Foundation Finance funded the loan and opened the customer’s accountThough no payments were required for the first months under the terms of the promotion, Foundation Finance sends a billing statement each monthEvery billing statement shows the promotional end date and the currently-accrued interest amountCopies of all monthly billing statements are also attachedAny payments made during the promotional period are applied directly to principalFoundation Finance received the first payment of $from this customer on 4/1/16, which was inside the promotional period, so the balance was reduced from $to $The full amount financed was not paid before the promotional end date of 4/3/16, so the accrued interest was then due and the simple interest contract continues to accrue interest on the outstanding balance per the terms of the loan agreement signedPayments are applied first to interest, then to principalThe customer currently has approximately $in accrued interest yet to pay, which is why the principal balance has not yet declinedA copy of the statement of account, showing all payments and application of payments, has also been attachedA payoff statement as of today has also been attached(Please note, the payoff amount will change daily due to interest accumulation)If this customer has any further questions, she may contact our account servicing team at ###-###-####

We will once again mail this customer a copy of her original, signed loan documents, which provide the authorization to run credit for permissible purposesAny inquiries were done in compliance with this authorizationAnd the statement of account/loan documents provide for interest at the
agreed-upon annual percentage rate as well as the application of late fees, if applicableWe do not believe there is any further action necessary on this issue

To Whom It May Concern: We have received the additional concerns from the customer in the above-referenced complaint. The customer is concerned that we are providing misleading information about rebates and tax creditsThe complaint requests that we provide more information on how they work and better explain themFoundation Finance Company and its employees are not certified tax professionals and as such cannot provide this information. When we discuss rebates and tax credits with customers on our verification calls, we advise the customer that these tax related items cannot be quantified nor guaranteed and they should contact a tax professional to obtain the requested information. We do appreciate this customer’s concern

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]My view of the matter is that yes they are a finace company seperate from the sales company but they are perpetuating the miss leading info being given of solar rebates they are not rebatesin any wayIt should be modified so that the word rebates should not be allowed and how the tax credits work should be better explained it is not that hard to advise some one that if they usually get back money from there taxes they will likely qualify for the tax credits but they wont get extra money back and also the setting up of a second loan option for the amount of the tax credits continues the push of the idea that people will get extra money on there taxes it is a miss leading sales approach it should just be done in one loan at one interest rate with the advisement that should they get approved for there tax credits and there taxes happen to be more than they usually are that they should apply it to the loan to save on interest.
Regards,
Eddie ***

In response to this customer’s complaint received 10/13/15:The credit application signed by this customer on 9/24/contained thefollowing notice: CREDIT REPORT NOTICE: We may request a credit report for anylegitimate purpose associated with your application for credit, extendingcredit,
modifying the terms of your credit agreement, or collection on youraccount. On your request, we will inform you if such a report was orderedand will give you the name and address of the credit reporting agency thatfurnished the report Any credit reports obtained were in accordance with the permissiongiven by the customer when applying for credit and in compliance withpermissible purposes allowed under the law However, as a one-time courtesy to this customer, we will remove therequested inquiry

We have sent the documents to this customer by both regular mail and an attempted certified mail (proof attached) that went unclaimedI have attached a copy of the statement of account here showing the application of payments as well as a copy of the original signed credit agreement containing the Credit Report Notice where this customer authorized credit pulls for permissible purposes If she has any further questions, she may contact our account servicing team at ###-###-####

We are a third party finance company that purchases retail sales finance contracts originated by dealers of various products, including water systemsWe do not sell or service any products, nor are we affiliated with the originating dealers outside of our arrangement to purchase qualifying
contracts from themIt is similar to a customer buying a car from a dealership but financing the car through a bankThe bank is a separate entity from the sellerIf a customer's car breaks down, he cannot stop making payments to the bank without potential consequences and would have to deal with getting the car repairedThis is no different from our transaction to finance this water systemWe simply loaned the customer the funds to make the purchase he desired and, regardless of the functioning status of the item purchased, the customer is obligated to repay the loanThat being said, we like to assist our customers and put them in contact with their dealers if we can assist with any issues, which we did for this clientWe did not threaten the customer, and in fact, it appears shortly after this review was posted, our representative completed a 3-way call with this customer, the dealer and ourselves and got the situation resolved to have a service call completed at no chargeIf this customer needs additional assistance, he is welcome to call our office and speak to our account servicing department and we will be happy to help

Revdex.com:
I did not authorize this company to run credit reports nor did I sign any agreement stating this fact Again, I have not received any statement and again, I have given them my address I am utterly dissatisfied with this company's business practice and I do not, I repeat do not accept their explanations of events that occurred I want consumers to be aware of this company's unscrupulous business practice!!!Respectfully, *** I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

We have submitted reporting information to TransUnion (a copy of which is attached) and the information appears correct from our end. We also reviewed the 4/30/16 reporting file that we submitted and that also appears correct. If this customer would like to contact us regarding any differences she...

is seeing, she can reach us at ###-###-####. We apologize for any inconvenience this may be causing and will work to get it resolved with the reporting agency.

We have received the above-referenced complaint. We do extend our apologies for the payment issues on this account. It does look like the July payment was canceled in the online portal. A payment of $4,504 .00 was set for 07/10/2017. It appears the customer attempted to cancel the recurring payments...

previously scheduled and inadvertently canceled the intended payment of $4,504.00 as well. The principal balance before any interest or finance charge is $4,504.00 as of 07/17/2017. As a courtesy, Foundation Finance will waive the interest balance of $851.25 (the amount of accrued interest as of 07/17/2017) after the payment of $4,504.00 is processed. We would recommend the customer call us at ###-###-#### option 2 to process the payment and prevent further issues. Please do not hesitate to contact us with further concerns.

This customer had a simple interest loan. A simple interest loan is a very common type of loan whereby interest accrues on a daily basis based on the remaining unpaid principal (the Annual Percentage Rate is broken down into a daily periodic rate). As each monthly installment is paid, the payments...

will be applied first to any interest that has accrued on the unpaid principal balance and then to the principal balance remaining on the account and/or other fees as applicable. The interest is not "pre-loaded" onto the account; it is applied daily on the unpaid principal balance. Therefore, there is no refund of interest for paying off early as there was no "extra" interest paid. We have mailed this customer a copy of his statement of account so he can see the application of payments and discuss it with a trusted banker, as nothing improper was done and it appears there is just confusion about how a simple interest loan works. This customer called our office on 11/5 stating that he was thinking about paying off and asking for a payoff amount for that day, which was given to him as being good for that day. We did not receive his payment from Wells Fargo until 11/13, so 8 days of additional interest had accrued. When customers use online bill pay services other than ours, there is a lag time from when they schedule the payment until when we receive it from that bank. As a courtesy when this customer called about the additional interest, we waived it and closed out the account, though we were under no obligation to do so as the interest was due under the terms of his simple interest contract. This customer's account has been closed. No additional refunds are due. Once his final payment clears and we process the paperwork, he will receive a copy of his paid in full documents. We believe this matter to be closed.

We have received the above-referenced complaint. The customer states he has attempted to contact us multiple times regarding questions on the terms of his financing. Or records do not indicate any contact from this customer or anyone on his behalf since September 12, 2014.Foundation Finance Company...

is an indirect lender who takes assignment of contracts originated by home improvement contractors or water treatment system distributors. We are not present when the sale takes place or when the contracts are signed. As part of our due diligence, we complete a verification call with the borrower to make sure the customer understands the loan terms, has received the items promised and that the work has been satisfactorily completed. In addition, we also verify that the customer has received copies of his loan documents.  Only after this call do we pay a contractor or distributor. We made this call with the customer on September 12, 2014.Per the customer’s request, Foundation Finance will be happy to provide the customer with copies of his signed loan documents for his records which have already been mailed. He can also feel free to call us directly with any questions or concerns in the meantime at ###-###-####.