The customer states several issues regarding his accountThe first issue stated is that [redacted] reported his account delinquent on two occasionsA review of our files shows that we reported the account opened in 09/and reported such for 10/in NovemberThe complaint is dated 12/02/and the November reporting is not submitted until mid-month of the following monthWe manually added the October and November payments to reflect as made on time on 12/07/as a courtesyProof of those adjustments has been attached [redacted] has reported no delinquent payments on the account.The second complaint is that [redacted] pulled a credit report without his permission; however, the report was pulled with the customer on the phone to determine the validity of his complaint [redacted] will remove the inquiry as there may have been confusion as to the pulling of this reportThe final complaint is that [redacted] pulled a third report which [redacted] has determined did not occurPer the customer’s desired resolution, Foundation Finance has fulfilled his requests
If this customer would like to contact our account servicingdepartment at ###-###-#### Option to discuss this account, we would behappy to assistThe modified loan agreement terms were not kept on his part,so they are no longer valid, but we may be able to offer other assistanceAnycredit inquiries were done in compliance with allowable purposes and incompliance with the credit application that these borrowers signedWe alsohave the recorded verification call where the customer clearly statedunderstanding of the loan terms, including the amount financed, payment amountand interest rate on the loanWe have mailed copies of the original signedloan documents to this customer and believe this resolves the issue
We have received the above-referenced complaintThe customer states he has attempted to contact us multiple times regarding questions on the terms of his financingOr records do not indicate any contact from this customer or anyone on his behalf since September 12, 2014.Foundation Finance Company is an indirect lender who takes assignment of contracts originated by home improvement contractors or water treatment system distributorsWe are not present when the sale takes place or when the contracts are signedAs part of our due diligence, we complete a verification call with the borrower to make sure the customer understands the loan terms, has received the items promised and that the work has been satisfactorily completedIn addition, we also verify that the customer has received copies of his loan documents Only after this call do we pay a contractor or distributorWe made this call with the customer on September 12, 2014.Per the customer’s request, Foundation Finance will be happy to provide the customer with copies of his signed loan documents for his records which have already been mailedHe can also feel free to call us directly with any questions or concerns in the meantime at ###-###-####
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]
We apologize for any difficulties this customer is having in making her paymentOur payment site is currently being worked on for issues when using the Google Chrome browserOther browsers have been working (Internet Explorer, Firefox)We are unsure what phone numbers the customer is attempting to reach us at, but our office may be reached at ###-###-####Our customer service hours are Monday-Thursday a.m- p.mCentral Time, Fridays a.mto p.mand Saturdays a.mto p.mA member of our account servicing team is reaching out to the customer today to take the payment over the phone with no fees or penaltiesWe apologize for any inconvenience and appreciate this customer bringing the website issue to our attention
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.As I stated in my complaint, customer service was unable to assist They insisted that statements are NOT view-able online by customers I am a computer technician and I worked all the typical troubleshooting methods to resolve the issue to no avail The statement did show but only with words instead of numbers in the "value" categories The written statement that is mailed still does not provide a balance of the loan I was told when I called the only way to know the remaining balance is to physically call each and every time It seems this company is deceptive as it refuses to allow customers to see how the payments are being applied to the loan I will never recommend this company to anyone and feel like I have been swindled by a high interest loan shark Regards, [redacted] ***
In response to this customer’s Revdex.comcomplaint received August 7, 2015: · FoundationFinance Company is an indirect lender that takes assignment of sales financecontracts originated by selling dealers (in this case, for a water treatmentsystem)We have nothing to do with the product being sold – all pricing andterms were negotiated between the customer and the selling dealerThis issimilar to a bank financing a purchase of a car for a customer – the bank isnot part of the negotiations of the price of the vehicle· We received allrequired loan documents signed by this customerThe credit applicationcontains the following notice regarding credit report requests:CREDIT REPORT NOTICE: We may request a credit report for any legitimatepurpose associated with your application for credit, extending credit,modifying the terms of your credit agreement, or collection on youraccount On your request, we will informyou if such a report was ordered and will give you the name and address of thecredit reporting agency that furnished the report· Prior to fundingany loan to a selling dealer, Foundation Finance Company makes a recordedverification call with the customer to ensure they understand the terms oftheir loan and that they have received what they were promised from the dealer.We have this recorded call on file dated 12/16/In the call, ourrepresentative clearly states the amount being financed, the payment amount anddate, the interest rate on the contract and the promotion on the contract (3months deferred payments)The customer clearly states he understands and agrees,so we funded the loan· Though we wereunder no obligation to do so, we modified the terms of the loan to reduce theinterest rate and payment for this customer when he was undergoing financialhardshipThe agreed upon reduced payments have not consistently been made in atimely mannerAny credit reports requested for collection purposes were incompliance with permissible purposes allowed by law and stated in the creditreport notice on the application signed by this customer
We have received the above-referenced complaint and would like to respondThe customer’s complaint alleges they were double-billed in one monthThe customer was not double-billedPer our records, the customer scheduled two payments through our online customer center, one dated 5/30/and the other 6/2/We would also like to be sure the customer is aware that if there is a payment already scheduled an alert will pop up to let them knowWe urge them to watch any alerts that come up when using the online systemTo reverse a payment, Foundation Finance generally requires a copy of a bank statement as proof the disputed payment has processedIt would appear the customer filed a complaint with her bank stating the transaction was not authorized, and as a result the payment was returned to her account on July 10, The automatic payment withdrawal that was scheduled has also been deletedGoing forward, the customer will need to call, mail in, or go online to make a paymentIf the customer wishes to continue to have automatic withdrawal we do ask she call our office at ###-###-#### option to speak with customer serviceIf you have any other questions or concerns, please do not hesitate to call our office
Per the terms of our Master Dealer Agreement (below) with each merchant, the merchant agrees that all installs will be done in compliance with applicable laws, including permit filing, when requiredDealer agreement: The Products purchased by the Buyers were carefully and properly assembled, installed, inspected, and adjusted to factory specifications, and Dealer had the required licenses, bonding or permits for installation; services rendered to Buyer were done in compliance with all applicable laws and regulations and were carried out in compliance with any written contract provided to theBuyerDealer has all required licenses, bonding or permits to provide these Services, including financing licenses or registrations, where required; all Products have been accepted by the Buyer; all Products were sold by Dealer for personal, family, or household purposes, and not for any business or commercial purpose;Additionally, the terms of our approvals all state this, as does the final email that goes out upon verbal verification with the customer: Approval Email: 2) Per section 1(e) of the Master Dealer Agreement, you are required to have all necessary licenses, bonding and permits required for each jobFFC may verify or request copies of any required items at any timeFFC reserves the right to refuse funding on any loans not complying with these requirements.Verification Email: This loan has been verified and will be funded at our next designated funding time, subject to verification of proper licensing, bonding and permit filing by the dealership at FFC's discretion in accordance with the terms of our Master Dealer AgreementViolations of our Master Dealer Agreement are a cause for us ending our relationship with dealersPermits were not filed on this loan and are required, according to the municipalityThis dealer has spoken with our SrVice President about a possible resolution to this situation and at this time, we do not believe any further response is required
The customer states several issues regarding his accountThe first issue stated is that [redacted] reported his account delinquent on two occasionsA review of our files shows that we reported the account opened in 09/and reported such for 10/in NovemberThe complaint is dated 12/02/and the November reporting is not submitted until mid-month of the following monthWe manually added the October and November payments to reflect as made on time on 12/07/as a courtesyProof of those adjustments has been attached [redacted] has reported no delinquent payments on the account.The second complaint is that [redacted] pulled a credit report without his permission; however, the report was pulled with the customer on the phone to determine the validity of his complaint [redacted] will remove the inquiry as there may have been confusion as to the pulling of this reportThe final complaint is that [redacted] pulled a third report which [redacted] has determined did not occurPer the customer’s desired resolution, Foundation Finance has fulfilled his requests
If this customer would like to contact our account servicingdepartment at ###-###-#### Option to discuss this account, we would behappy to assistThe modified loan agreement terms were not kept on his part,so they are no longer valid, but we may be able to offer other assistanceAnycredit inquiries were done in compliance with allowable purposes and incompliance with the credit application that these borrowers signedWe alsohave the recorded verification call where the customer clearly statedunderstanding of the loan terms, including the amount financed, payment amountand interest rate on the loanWe have mailed copies of the original signedloan documents to this customer and believe this resolves the issue
We have received the above-referenced complaintThe customer states he has attempted to contact us multiple times regarding questions on the terms of his financingOr records do not indicate any contact from this customer or anyone on his behalf since September 12, 2014.Foundation Finance Company is an indirect lender who takes assignment of contracts originated by home improvement contractors or water treatment system distributorsWe are not present when the sale takes place or when the contracts are signedAs part of our due diligence, we complete a verification call with the borrower to make sure the customer understands the loan terms, has received the items promised and that the work has been satisfactorily completedIn addition, we also verify that the customer has received copies of his loan documents Only after this call do we pay a contractor or distributorWe made this call with the customer on September 12, 2014.Per the customer’s request, Foundation Finance will be happy to provide the customer with copies of his signed loan documents for his records which have already been mailedHe can also feel free to call us directly with any questions or concerns in the meantime at ###-###-####
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]
We apologize for any difficulties this customer is having in making her paymentOur payment site is currently being worked on for issues when using the Google Chrome browserOther browsers have been working (Internet Explorer, Firefox)We are unsure what phone numbers the customer is attempting to reach us at, but our office may be reached at ###-###-####Our customer service hours are Monday-Thursday a.m- p.mCentral Time, Fridays a.mto p.mand Saturdays a.mto p.mA member of our account servicing team is reaching out to the customer today to take the payment over the phone with no fees or penaltiesWe apologize for any inconvenience and appreciate this customer bringing the website issue to our attention
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.As I stated in my complaint, customer service was unable to assist They insisted that statements are NOT view-able online by customers I am a computer technician and I worked all the typical troubleshooting methods to resolve the issue to no avail The statement did show but only with words instead of numbers in the "value" categories The written statement that is mailed still does not provide a balance of the loan I was told when I called the only way to know the remaining balance is to physically call each and every time It seems this company is deceptive as it refuses to allow customers to see how the payments are being applied to the loan I will never recommend this company to anyone and feel like I have been swindled by a high interest loan shark Regards, [redacted] ***
In response to this customer’s Revdex.comcomplaint received August 7, 2015: · FoundationFinance Company is an indirect lender that takes assignment of sales financecontracts originated by selling dealers (in this case, for a water treatmentsystem)We have nothing to do with the product being sold – all pricing andterms were negotiated between the customer and the selling dealerThis issimilar to a bank financing a purchase of a car for a customer – the bank isnot part of the negotiations of the price of the vehicle· We received allrequired loan documents signed by this customerThe credit applicationcontains the following notice regarding credit report requests:CREDIT REPORT NOTICE: We may request a credit report for any legitimatepurpose associated with your application for credit, extending credit,modifying the terms of your credit agreement, or collection on youraccount On your request, we will informyou if such a report was ordered and will give you the name and address of thecredit reporting agency that furnished the report· Prior to fundingany loan to a selling dealer, Foundation Finance Company makes a recordedverification call with the customer to ensure they understand the terms oftheir loan and that they have received what they were promised from the dealer.We have this recorded call on file dated 12/16/In the call, ourrepresentative clearly states the amount being financed, the payment amount anddate, the interest rate on the contract and the promotion on the contract (3months deferred payments)The customer clearly states he understands and agrees,so we funded the loan· Though we wereunder no obligation to do so, we modified the terms of the loan to reduce theinterest rate and payment for this customer when he was undergoing financialhardshipThe agreed upon reduced payments have not consistently been made in atimely mannerAny credit reports requested for collection purposes were incompliance with permissible purposes allowed by law and stated in the creditreport notice on the application signed by this customer
We have received the above-referenced complaint and would like to respondThe customer’s complaint alleges they were double-billed in one monthThe customer was not double-billedPer our records, the customer scheduled two payments through our online customer center, one dated 5/30/and the other 6/2/We would also like to be sure the customer is aware that if there is a payment already scheduled an alert will pop up to let them knowWe urge them to watch any alerts that come up when using the online systemTo reverse a payment, Foundation Finance generally requires a copy of a bank statement as proof the disputed payment has processedIt would appear the customer filed a complaint with her bank stating the transaction was not authorized, and as a result the payment was returned to her account on July 10, The automatic payment withdrawal that was scheduled has also been deletedGoing forward, the customer will need to call, mail in, or go online to make a paymentIf the customer wishes to continue to have automatic withdrawal we do ask she call our office at ###-###-#### option to speak with customer serviceIf you have any other questions or concerns, please do not hesitate to call our office
Per the terms of our Master Dealer Agreement (below) with each merchant, the merchant agrees that all installs will be done in compliance with applicable laws, including permit filing, when requiredDealer agreement: The Products purchased by the Buyers were carefully and properly assembled, installed, inspected, and adjusted to factory specifications, and Dealer had the required licenses, bonding or permits for installation; services rendered to Buyer were done in compliance with all applicable laws and regulations and were carried out in compliance with any written contract provided to theBuyerDealer has all required licenses, bonding or permits to provide these Services, including financing licenses or registrations, where required; all Products have been accepted by the Buyer; all Products were sold by Dealer for personal, family, or household purposes, and not for any business or commercial purpose;Additionally, the terms of our approvals all state this, as does the final email that goes out upon verbal verification with the customer: Approval Email: 2) Per section 1(e) of the Master Dealer Agreement, you are required to have all necessary licenses, bonding and permits required for each jobFFC may verify or request copies of any required items at any timeFFC reserves the right to refuse funding on any loans not complying with these requirements.Verification Email: This loan has been verified and will be funded at our next designated funding time, subject to verification of proper licensing, bonding and permit filing by the dealership at FFC's discretion in accordance with the terms of our Master Dealer AgreementViolations of our Master Dealer Agreement are a cause for us ending our relationship with dealersPermits were not filed on this loan and are required, according to the municipalityThis dealer has spoken with our SrVice President about a possible resolution to this situation and at this time, we do not believe any further response is required