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Northlight Digital

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Northlight Digital Reviews (1)

The complaint filed consists of statements by a prospective employee we couldn’t hire because she never submitted her hiring testThis prospective employee works for a competitor, as indicated on her job app and *** profileOur hiring test consists of only minutes and seconds of
audio to be transcribed, and per the complaint, our highest pay rate is $to $per audio minute, so this would only be at most $of work, not hundreds of dollars per applicant as indicated on the complaintAs such, we do not owe the complainant $for a test she never submittedWe clearly indicate on the transcription test that applicants will not be paid for transcribing the test files, and we clearly indicate on our job application that the $application fee is nonrefundableAs such, we do not owe the complainant $for an application fee we clearly indicated was nonrefundable.Per our jobs page at ***, we deliver the hiring test through an automated system that delivers the test via email immediately after an applicant submits his/her job applicationBecause it is an automated email, it sometimes incorrectly triggers the spam filter, which is why the applicant received the test email in her spamUsing an automated system means it is impossible to have free work transcribed for our clients via the hiring test, as the automated system delivers the same test to every applicantBeing unable to find online employee reviews does not indicate our company is a scam; many companies do not have online employee reviews, and we can’t control whether people post reviewsWe also can’t control the fact that online forums don’t have replies to inquiries about our companyWe can’t control the traffic of other sites, and transcriptionists are bound by strict non-disclosure confidentiality agreements required by clientsOur *** pictures and the activity of our *** page are also irrelevantWe are simply busy and haven’t found *** to be an effective marketing platform for our industryHowever, we did post two new *** posts in May Removing the complainant’s comment on our *** page was necessary, as *** does not tolerate abusive posts, and the complainant’s post was written in an unprofessional manner and falsely suggested that nobody works for our company, which would be impossible given the amount of work we’ve delivered to clientsNot accepting phone calls from applicants does not indicate that our company is a scamOur competitors have this same policy, as it is necessary to keep the phone lines open for clientsThe complainant claims we’ve been charging a $application fee for years, which is not trueWe instituted this fee on February *** because we found it extremely time consuming to review all the job applications and transcription hiring testsOur application fee is similar to an application fee that applicants pay to apply to a college or universityBecause our transcription position is a work-from-home position with no interview, training or experience required, the test and the application fee for reviewing the test are both necessary for determining an applicant’s skill levelThe complainant claims that no applicants receive a response from us, but that is not trueLike any company, we respond only to those who we can hire, and we have in fact responded to and hired those who have passed our testIn the complainant’s case, we never received her completed hiring test, making it impossible to hire her Finally, the complaint filed does not meet the Revdex.com criteria for disputesPer the Revdex.com website at ***, the Revdex.com does not handle employee/employer disputes and matters unrelated to marketplace issuesPer the Revdex.com website, the Revdex.com only accepts complaints from a person who had a marketplace relationship, and the complaint must allege a deficiency in the company’s marketplace performance with regard to services or productsThe complaint filed does not meet the Revdex.com complaint criteria because it involves an employee/employer dispute, and it involves someone who does not have a marketplace relationship with us, as the complainant did not purchase our services or productsThe application test is not a product or service; it is part of the job application process, and the $nonrefundable application fee is not for the test itself but rather for the review of both the job application and the hiring test

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Address: 576 Fifth Avenue Suite 903, White River Junction, Vermont, United States, 10036-4825

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