Sign in

NorthPoint Electrical Contracting, Inc.

Sharing is caring! Have something to share about NorthPoint Electrical Contracting, Inc.? Use RevDex to write a review
Reviews NorthPoint Electrical Contracting, Inc.

NorthPoint Electrical Contracting, Inc. Reviews (6)

We have spoken to Mr*** several times. Gilbert Air issued a check on 06-05-(less the cost of labor performed at the rental property). We apologize for any inconvenience. Please let us know if any additional attention is required

I can see where he is confusedHowever I personally took the time to educate him on the issue as well as our *** representative didMr *** has an outdated system in his atticIt was installed two years ago but through serial numbers it was identified as an older unitIt also had
experienced exposure that left the plastic pieces on his unit rotted and brittleWe repaired the coils as needed on his air handler and advised him the the plastic items were crumbling and would fall apartWe made every effort to help Mr ***Even going as far as speaking with *** management and working with them to offer Mr *** a new unit free of chargeHe would only pay the labor of the installHe did not have another $for the installAt that time we had devised a plan for Mr *** to make payments so he and his family could get the new unitInstead Mr *** chose to have another company spend a couple of hours with rolls of duct tape and super glue to "repair" his unitLet me be clearOur repair of the coils is why his unit is working today not the super glue guysIt's sad to me that he had an opportunity to have a brand new unit for just the price of the install and turned it downInstead going with a "repair" for half the priceIf someone tells me I can get a several thousand dollar system for free and all I need to do is have it installed it's a no brainierBetween my company and *** we found the original company that installed the unit and they in good faith offered to pay part of the install brining Mr ***s install cost to $and he still turned it downIn closing, Mr ***s decision was to spend $on a quick fix repair of the brittle plastic pieces instead of $to have an entirely brand new system installed??? Now he wants his money back from the repair that is the reason why his unit is currently workingWe did an honest repair that is working wellWe charged a fair price for the repair and that's that

Refund has been issuedWe have received a return check, attempt to redistribute will occur today 5/27/Customer is upset for no reason, services rendered were fair and just

Wow!  Let me first point out that Gilbert Air took my money before any work was done on my system.  Secondly I paid them to make my air conditioning unit work, they not only didn't fix the unit but they also told be they broke the unit and that they couldn't make it work.  Then in their kindness that they would only charge me $1100 more dollars to fix the problem they created!!!  The next problem is, Gilbert air NEVER offered me a payment plan, that is another LIE!  I am amazed at the ability for this company to stay in business, and have the worst customer service I've ever encountered.  I was charged $280 for Labor and $450.00 for 9 pounds of R410A.  Gilbert Air got free coils from [redacted], never put the R410A in the unit, never got the unit working and they feel ok about having taken my 769.60????  If a business does NOT do what they tell you they are going to do they should NOT get paid. I also have the testimony of the new air conditioning company, a man that has been in the business for 30 years, he said they lied to me, and there is NOTHING wrong with the air handler.  So if Gilbert Air has any ounce of ethics they will pay me back!

Mr [redacted], once again. Your system was dry rotted long before we ever touched it. It fell apart in the technicians hands. This was explained to you. Why do you think the [redacted] corporation was willing to give you an entirely brand new system FREE of charge. That's FREE! All you had to do was have it installed. We worked to get you a payment plan and true enough it hadn't been offered to you because a better option became available. The original company that installed the unit when hearing of your financial circumstances offered to install it for $400. And just to put it out there. Mr. [redacted] didn't call around looking to find options. Our secretary along with our [redacted] representative researched all of this on a Saturday to find the original company and approach them to see if they would be willing to help this man that they had no relationship with. In the meantime. We charged you the bare minimum to make your system work. The freon charge was at a substantial discount as was the labor charge. We are very sorry you feel the way you do but we more than went out of our way to help you. I would suggest you seek a legal remedy at this point because we would love the opportunity to present all of the documentation we have from this incident.

I have called them 4 times and they didn't call me back at all and when I complained to Revdex.com then only they have responded that we will refund less labor, when nothing was fixed or replaced why should I pay $300 for labor.See attached call log of my calls to them. [redacted]

Check fields!

Write a review of NorthPoint Electrical Contracting, Inc.

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

NorthPoint Electrical Contracting, Inc. Rating

Overall satisfaction rating

Address: 2213 Henderson Loop, Richland, Washington, United States, 99354-5327

Phone:

Show more...

Web:

www.gilbertair.com

This site can’t be reached

Shady, yet now dead: once upon a time this website was reported to be associated with NorthPoint Electrical Contracting, Inc., but after several inspections we’ve come to the conclusion that this domain is no longer active.



Add contact information for NorthPoint Electrical Contracting, Inc.

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated