Mr [redacted] , once againYour system was dry rotted long before we ever touched itIt fell apart in the technicians handsThis was explained to youWhy do you think the [redacted] corporation was willing to give you an entirely brand new system FREE of chargeThat's FREE! All you had to do was have it installedWe worked to get you a payment plan and true enough it hadn't been offered to you because a better option became availableThe original company that installed the unit when hearing of your financial circumstances offered to install it for $And just to put it out thereMr [redacted] didn't call around looking to find optionsOur secretary along with our [redacted] representative researched all of this on a Saturday to find the original company and approach them to see if they would be willing to help this man that they had no relationship withIn the meantimeWe charged you the bare minimum to make your system workThe freon charge was at a substantial discount as was the labor chargeWe are very sorry you feel the way you do but we more than went out of our way to help youI would suggest you seek a legal remedy at this point because we would love the opportunity to present all of the documentation we have from this incident
Wow! Let me first point out that Gilbert Air took my money before any work was done on my system Secondly I paid them to make my air conditioning unit work, they not only didn't fix the unit but they also told be they broke the unit and that they couldn't make it work Then in their kindness that they would only charge me $more dollars to fix the problem they created!!! The next problem is, Gilbert air NEVER offered me a payment plan, that is another LIE! I am amazed at the ability for this company to stay in business, and have the worst customer service I've ever encountered I was charged $for Labor and $for pounds of R410A Gilbert Air got free coils from ***, never put the R410A in the unit, never got the unit working and they feel ok about having taken my 769.60???? If a business does NOT do what they tell you they are going to do they should NOT get paidI also have the testimony of the new air conditioning company, a man that has been in the business for years, he said they lied to me, and there is NOTHING wrong with the air handler So if Gilbert Air has any ounce of ethics they will pay me back!
I have called them times and they didn't call me back at all and when I complained to Revdex.com then only they have responded that we will refund less labor, when nothing was fixed or replaced why should I pay $for labor.See attached call log of my calls to them***
Mr [redacted] , once againYour system was dry rotted long before we ever touched itIt fell apart in the technicians handsThis was explained to youWhy do you think the [redacted] corporation was willing to give you an entirely brand new system FREE of chargeThat's FREE! All you had to do was have it installedWe worked to get you a payment plan and true enough it hadn't been offered to you because a better option became availableThe original company that installed the unit when hearing of your financial circumstances offered to install it for $And just to put it out thereMr [redacted] didn't call around looking to find optionsOur secretary along with our [redacted] representative researched all of this on a Saturday to find the original company and approach them to see if they would be willing to help this man that they had no relationship withIn the meantimeWe charged you the bare minimum to make your system workThe freon charge was at a substantial discount as was the labor chargeWe are very sorry you feel the way you do but we more than went out of our way to help youI would suggest you seek a legal remedy at this point because we would love the opportunity to present all of the documentation we have from this incident
Wow! Let me first point out that Gilbert Air took my money before any work was done on my system Secondly I paid them to make my air conditioning unit work, they not only didn't fix the unit but they also told be they broke the unit and that they couldn't make it work Then in their kindness that they would only charge me $more dollars to fix the problem they created!!! The next problem is, Gilbert air NEVER offered me a payment plan, that is another LIE! I am amazed at the ability for this company to stay in business, and have the worst customer service I've ever encountered I was charged $for Labor and $for pounds of R410A Gilbert Air got free coils from ***, never put the R410A in the unit, never got the unit working and they feel ok about having taken my 769.60???? If a business does NOT do what they tell you they are going to do they should NOT get paidI also have the testimony of the new air conditioning company, a man that has been in the business for years, he said they lied to me, and there is NOTHING wrong with the air handler So if Gilbert Air has any ounce of ethics they will pay me back!
I have called them times and they didn't call me back at all and when I complained to Revdex.com then only they have responded that we will refund less labor, when nothing was fixed or replaced why should I pay $for labor.See attached call log of my calls to them***