1/27/ Revdex.com N12th Street Phoenix, AZ 85014-To Whom It May Concern: RE: Customer Complaint ID# *** Mrs*** reached out to our dealership on August 18,
regarding a refund on moldings and tint for her Dodge Durango that she purchased from our dealership in April The issue of moldings as well as a complimentary oil change were taken care of, as well as a refund on tint that was a discrepancy from the purchase of her vehicle Mrs*** then reached out to the dealership in December of requesting another refund, Teena I*** reached out to Mrs*** to schedule a time for her to come into the dealership to review all the information from her vehicle purchase that she was still unsure ofMrs*** was to call to schedule a time that was convenient for her to come in and review the information with Jeff F*, the General Sales managerShe asked if a Saturday would work but never scheduled the appointment We are currently in the process of reaching out to Mrs*** to schedule a time to review and address the concerns stated in her letterWe thank the Revdex.com for its shared interest in resolving this matterHenry Brown Chrysler will continue to strive for complete customer satisfaction in all our transactionsIf I may be of any assistance, please feel free to contact me at ***Thank you Quentin A*** General Manager Henry Brown Auto Group
As per Ms***'s request to speak with *** on her behalf, Jeff F* spoke with him on 2/22/at 5:29pm via phone and the refund requested was received and *** agreed with MrF* that the case has been resolved and can be closed. Thank youQuentin A***
My name is Quentin A[redacted]. and I am the General Manager for The Henry Brown Automotive Group in CasaGrande, AZ. 1 would like to thank you for your time and interest in resolving this matter. 1 personally spoke with Mr. [redacted] at 1.;38 PM on 4/19/16. Mr [redacted] expressed his concerns regarding a...
change in price on the vehicle he was interested in p Jrchasing anclalso the fact he had driven many miles to shop at our dealership. I expressed to Mr. [redacted] that unforeseen repairs on pre owned vehicles may occur and H1is situation may cause ttHe vehicle sales price to change. I apologi<ed to Mr. [redacted] for his inconvenienceand expressed rnv feelings, ttw pert1aps this situation coui<J have been communicated better and we might have saved him the trouble of driving almost 70 miles to visit us. As a one-timegesture of goodwill for customer satisfaction, I offered Mr. [redacted] a $100.00 prepaid Visa Gift Card to reimburse his fuel and to compensate Mr. [redacted] for his time. Mr. [redacted] tt1anked me for the offer and provided me with his mailing address. A gilt card tor $1.00.00 W<ls potkaged 4/23/16 and will be mailed to Mr. [redacted] 4/25/16. (Please reference a copy of supporting documentation attache<!.)Again, we H1ank the Revdex.com for its shared interest in resolving tt1i.s matter. Henry Brown's Automotive Group will continue to strive for complete <:ustorner satisfaction in all our transactions.If I may be of any assistance, please feel free to contact me direct at [redacted]
1/27/ Revdex.com N12th Street Phoenix, AZ 85014-To Whom It May Concern: RE: Customer Complaint ID# *** Mrs*** reached out to our dealership on August 18,
*, the General Sales managerShe asked if a Saturday would work but never scheduled the appointment We are currently in the process of reaching out to Mrs*** to schedule a time to review and address the concerns stated in her letterWe thank the Revdex.com for its shared interest in resolving this matterHenry Brown Chrysler will continue to strive for complete customer satisfaction in all our transactionsIf I may be of any assistance, please feel free to contact me at ***Thank you Quentin A*** General Manager Henry Brown Auto Group
regarding a refund on moldings and tint for her Dodge Durango that she purchased from our dealership in April The issue of moldings as well as a complimentary oil change were taken care of, as well as a refund on tint that was a discrepancy from the purchase of her vehicle Mrs*** then reached out to the dealership in December of requesting another refund, Teena I*** reached out to Mrs*** to schedule a time for her to come into the dealership to review all the information from her vehicle purchase that she was still unsure ofMrs*** was to call to schedule a time that was convenient for her to come in and review the information with Jeff F
As per Ms***'s request to speak with *** on her behalf, Jeff F
* spoke with him on 2/22/at 5:29pm via phone and the refund requested was received and *** agreed with MrF
* that the case has been resolved and can be closed. Thank youQuentin A***
My name is Quentin A[redacted]. and I am the General Manager for The Henry Brown Automotive Group in CasaGrande, AZ. 1 would like to thank you for your time and interest in resolving this matter. 1 personally spoke with Mr. [redacted] at 1.;38 PM on 4/19/16. Mr [redacted] expressed his concerns regarding a...
change in price on the vehicle he was interested in p Jrchasing anclalso the fact he had driven many miles to shop at our dealership. I expressed to Mr. [redacted] that unforeseen repairs on pre owned vehicles may occur and H1is situation may cause ttHe vehicle sales price to change. I apologi<ed to Mr. [redacted] for his inconvenienceand expressed rnv feelings, ttw pert1aps this situation coui<J have been communicated better and we might have saved him the trouble of driving almost 70 miles to visit us. As a one-timegesture of goodwill for customer satisfaction, I offered Mr. [redacted] a $100.00 prepaid Visa Gift Card to reimburse his fuel and to compensate Mr. [redacted] for his time. Mr. [redacted] tt1anked me for the offer and provided me with his mailing address. A gilt card tor $1.00.00 W<ls potkaged 4/23/16 and will be mailed to Mr. [redacted] 4/25/16. (Please reference a copy of supporting documentation attache<!.)Again, we H1ank the Revdex.com for its shared interest in resolving tt1i.s matter. Henry Brown's Automotive Group will continue to strive for complete <:ustorner satisfaction in all our transactions.If I may be of any assistance, please feel free to contact me direct at [redacted]