Northport Power Equipment Inc.

we take safety issues very seriouslywe took care of the gas problemif we had not i'am sure we would have received a call a complaint call about it.as for the lawn mowerto suggest that the lawn mower was never used is not correctthe oil was getting dark in color and the blade showed sings of
use.when we called in may of the following year we were told the mower would not startwe did a complete service and replaced the s/p belt that was worn and slippinghe was never told that the mower was going to be repaired at no costas an accommodation I took off the charges related to the tune up and parts that we installed except the belt a small labor charge to install the belt and the pick up and deliverythe warranty on all repairs done at my shop is dayshow he can try to hold me responsible for a repair done after months is out of the questiongasoline has a shelf life of to weekshow about going after the gas company's for selling gas that goes bad so quicklyhe said he put stabil in the gas to preserve the fuelthat product did not workhow about calling them to get the machine repaired.but some how it becomes my problemeven after I took away the charges he still is not willing to pay the small amount to repair the belti am sure he is the type of person the if the belt failed after he got the mower back he would have insisted we repair it for free as the mower was just in the shopdamned if you do the repair dammed if you do not do itafter I explained to him that he had choices #pay the small fee and I would deliver the mower #come pick up the mower at no costwhen I would not give in and deliver the mower for free he got upset and threatened me physicallya customer like this I do not care about and do not want in my shophis options still apply

Review: I purchased on December **, 2012 a [redacted] Pressure Washer from Sears that was delivered on December **, 2012. The Washer malfunctioned in a dangerous fashion the first time I used it on April *, 2013.

I filed a warranty claim by facsimile with [redacted] on April *, 2013 with a copy of my receipt and photographs of the broken machine.

When I didn't receive a response to my initial letter, I called [redacted] and was advised they wouldn't entertain my warranty claim unless I dropped of the unit at an authorized repair center. I was directed by [redacted] to Northport Power Equipment as

a local authorized repair center. I dropped off the pressure washer on 11/**/2013 at Northport.

I never heard back from Northport and with Spring coming, I began calling them in March of 2014. It was clear that they had done nothing but did a good job making excuses for their lapse in service. In fact, as of last week, according to my phone records I had called them 24 times without a single call being returned to me. (Often I was told that someone would call me back). I was asked on two separate occasions, to fax my proof of purchase which I did. Also, oo on at least two occasions, I was told that the delay was due to a new tech guy at [redacted] being a ball buster. I repeatedly asked Northport for the contact info that person so that I could expedite/facilitate the claim. I was told they were not permitted to share that information.Desired Settlement: I would prefer a refund of $230.26 but would accept a new replacement unit.

Business

Response:

The issue has been resolved. [redacted] has agreed as per [redacted] @ ###-###-#### to provide [redacted] with a new pressure washer.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

However, I would like to add that my warranty claim was resolved due to my persistence as opposed to this business' expeditious handling of the matter.

Sincerely,

Review: This company is a scam/fraud.Had two machines picked up August **, 2014. One a Snapper Riding mower, the other a Cub Cadet stand behind mower.The Snapper rider would not start although battery was good as well as engine and starter. Result is that the belt was too tight hindering cranking for start. Note that I bought the belt from Northport Power a week before for same machine and after install the machine would not crank to start.They changed the belt and it ran.Additionally, I notified them that it leaked gas, they delivered my mower without correcting gas leakage. Furthermore, they charged me for a new belt which to me a complete waste of money but acceptable as errors do happen but They Did NOT Address my concerns as well as safety issues regarding gas leakage.Secondary and PRIME reason for this complaint besides above stated: my Cub Cadet which was picked up at the same time would not start hence reason for pickup and repair for everything from no start to complete tune up as well as blade sharpening on 08-**-2014 work order. Machine was delivered back to me on 10-**-2014 and never used. On May **, 2015 I attempted to use the Cub cadet. It would not start so I promptly went back to Northport Power and they promised to fix it with no fee. After calling them 10 days later I was told that they are a week out. A MONTH later they had my machine start and called me but demanding an additional $65.00. When I questioned why, the owner "Jim" stated they replaced a belt. This to me is a NON Authorized made up repair, essentially justifying his time of day. I am pissed. If this schmuck was smart, he would replace the dead battery.Desired Settlement: Return my mower promptly.Make sure it runs as you have been paid for.Don't make things worse.

Business

Response:

we take safety issues very seriously. we took care of the gas problem. if we had not i'am sure we would have received a call a complaint call about it.as for the lawn mower. to suggest that the lawn mower was never used is not correct. the oil was getting dark in color and the blade showed sings of use.when we called in may of the following year we were told the mower would not start. we did a complete service and replaced the s/p belt that was worn and slipping. he was never told that the mower was going to be repaired at no cost. as an accommodation I took off the charges related to the tune up and parts that we installed except the belt a small labor charge to install the belt and the pick up and delivery. the warranty on all repairs done at my shop is 60 days. how he can try to hold me responsible for a repair done after 9 months is out of the question. gasoline has a shelf life of 4 to 6 weeks. how about going after the gas company's for selling gas that goes bad so quickly. he said he put stabil in the gas to preserve the fuel. that product did not work. how about calling them to get the machine repaired.but some how it becomes my problem. even after I took away the charges he still is not willing to pay the small amount to repair the belt. I am sure he is the type of person the if the belt failed after he got the mower back he would have insisted we repair it for free as the mower was just in the shop. damned if you do the repair dammed if you do not do it. after I explained to him that he had 2 choices #1 pay the small fee and I would deliver the mower #2 come pick up the mower at no cost. when I would not give in and deliver the mower for free he got upset and threatened me physically. a customer like this I do not care about and do not want in my shop. his 2 options still apply