Northridge Apartments

April 3, 2014Northridge Apartments[redacted], TN XXXXXRE: Final Account Statement,[redacted]I am in receipt of your final account statement dated 3/17/14, in the amount of $1,606.40, for unit 813. I am disputing the charges on this statement, as well as several other things included on the statement. You list my move-in date as 1/1/08, when I actually moved in December of 2006. I gave notice 1/24/14 that I was purchasing a home, and I moved out of the apartment on 2/28/14, not 3/17/14 as you list. Your office scheduled a walk through of the unit for 2/13/14. My husband took the day off work, and was in the apartment waiting all day, but no one ever showed up to complete the walk through. This caused us to lose a full day of wages because you neglected to keep the appointment which your office scheduled.According to the Tennessee Landlord Tenant Act, you cannot charge us for normal wear and tear during the 7 years we leased the apartment. Your account statement charged us for costs to replace the blinds and to replace the oven, both of which fall under normal wear and tear considering our 7 years of occupancy. Additionally, we thoroughly cleaned the entire apartment, including the bathrooms, kitchen refrigerator, freezer, microwave, floors, and cabinets. As to the charge for the dishwasher, this appliance was never used during our occupancy, as we always washed dishes by hand. I also wish to dispute the $250.00 charge to seal the floor due to heavy pet urine. We only had the dog for the last year we lived in the apartment, and the animal was completely trained to go outside. Considering we have an infant daughter who crawled on the carpet during this time, I can assure you that the dog did not urinate on the carpet.I disagree with the $745.00 you have charged in cleaning fees and replacement costs of items due to normal wear and tear. Again, your office should have done the walk through you scheduled for 2/13/14, or at least called us to reschedule if you could not be in attendance. We made ourselves and the apartment available for the entire day, losing wages in the process. I would also like to point out that you have charged us prorated fees for rent, pet rent, and water for the month of March, when we had already vacated the premises as of February 28th. Please adjust the final account statement accordingly so that we can settle our account.Desired SettlementTo adjust the invoice to a 0 balance due to living in the apartments for 7 years and not being able to charged for wear and tear. We were told that before they were supposed to the walk through and they never showed up that we would probably not be charged for anything due to living in the apartments for 7 years. I have seen review about the apartments with other people who have lived there and everyone has received a unnecessary invoice after they have moved out a month later.Business Response In response to Revdex.com complaint #XXXXXXXX issued by resident, [redacted] on April 14, 2014. Ms. [redacted]'s lease expired on 3/31/2014 which she is responsible for March's rent but did not pay. A letter was sent detailing the move-out procedures and her rent requirements, as well as, a time that management was to enter her apartment to view possible upgrades that we needed to pre-order. We did later apologize for not being able to keep this inspection but this was not a resident final walk through inspection as Ms. [redacted] believes. We tried to contact her to set up a final inspection but had no working phone numbers.We also feel the apartment home was left in a condition far from how Ms. [redacted] describes it as seen by the attached pictures. We never charged her for the damages to the walls (see pictures) which certainly could have been included in the damages, but were not. We have tried to be reasonable due to the fact that she has been a resident for 7 years, so we therefore have adjusted the damages and waived all cleaning charges ($200) except for the oven, late fees ($72.40), monthly pet rent ($10.97), water fee ($24.68) and the missing dishwasher knob ($15.00). Additionally, $548.00 was charged for baseboard replacement throughout the entire apartment due to pet urine as well. This is also not being charged to Ms. [redacted].Therefore the new balance owed will be:March's unpaid rent 724.00Sealcoat floors due to dog urine 250.00Damaged blinds throughout 80.00Non-cleanable damaged to stove 200.00Total still due 1,254.00Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)I am in receipt of your final account statement updated 4/29/14, in the amount of $1,254, for unit 813. I am continuing to disputing the charges on this statement, as well as several other things included on the statement. You have continued to list the wrong move-in date as 1/1/08, when I actually moved-in December of 2006, and have been in the apartment for 7 years and 2 months exactly. The move in date has been wrong and has not been corrected on all three invoices. I gave notice 1/24/14 that I was purchasing a home, and I moved out of the apartment on 2/28/14, not 3/17/14 as you list. Again the wrong move out date is listed and not corrected on the invoice.I re-iterate this to you again that you do have our corrected numbers. The numbers you have listed in this letter as XXX-XXX-XXXX and XXX XXX-XXXX are not our numbers and we have never had these numbers. Again you claim you have tried every avenue to get in touch with us and you claim you had no working number for us; however I do know for a fact you did have our telephone number because we have had the same working phone number, since we move in on December 2006, and I know for a fact you have that number because you have called us on that number when we lived at the apartments.Again I re-iterate that your office scheduled a walk-through of the unit for 2/13/14. As I stated in the last letter, my husband took the day off work, and was in the apartment waiting all day, but no one ever showed up to complete the walk through. This caused us to lose a full day of wages because you neglected to keep the appointment which your office scheduled. Quoted from your letter dated January 25, 2014, "this pre-inspection is required and cannot be re-scheduled", in bold print, so you did indeed neglect to keep the appointment which your office scheduled and we did make ourselves and the apartment available during that time. I will re-iterate that we did make our self-available for the move-out inspection and your office neglected to keep the appointment which your office scheduled.Again according to the Tennessee Landlord Tenant Act and a lawyer, you cannot charge us for normal wear and tear during the 7 years and 2 months we leased the apartment. You have not had to repair anything or replace appliances for the last 7 plus years while we lived in this apartment. This included the floor and blinds. Again your account statement charged us for costs to replace the blinds (which is considered normal wear and tear considering we were living there for 7 years and 2 months and we also requested that your office to replace our blinds back in 2009 and 2010 and was told that by your office that you do not replace blinds until we have moved out of the apartment so we made due with no blinds and torn blinds since 2009 and 2010. To re-iterate that the oven is over 7 years old, and to replace the oven, due to not being able to clean it also fall under normal wear and tear considering we lived there for 7 years and 2 months, in fact we may have used the oven maybe 5 times in the whole 7 years and 2 months that we lived there, because we cooked on the [redacted] grill the majority of the time. I also wish to dispute the $250.00 charge to seal the floor due to "heavy pet urine", which our 300.00 pet deposit would cover that. As stated again we only had the dog for the last year we lived in the apartment, and the animal was completely potty trained to go outside when we bought him. Considering we have an infant daughter who crawled on the carpet during this time, I can assure you that the dog did not urinate the carpet, baseboards, and lower walls the entire time we lived there. We had him in a cage for the entire time we live there and only took him out when he barked to go outside. Again he stayed in in his cage when we were in the apartment, left the apartment, and at night time. The dog barked every time he wanted us to take him out to use the bathroom and he did not have free rein to the apartment ever; however I do also want to re-iterate that we did lived in the apartment for 7 years and 2 months which the floors have never been sealed for over 7 years that we lived there plus back in 2010 we came home to the maintenance man in our apartment due to a flood from a busted water pipes from the apartment next to ours, this flooded our kitchen and the main room. The ONLY thing the maintenance men did to fix our floors and carpets was to put a fan to dry up our upper layer of the carpet and I know for a fact they never pulled up the carpet back to check the under layer of carpet, floors, and the walls in our apartment, which in fact would be another reason for the damage to the floors, which would not be our responsibility.I continue to disagree with the $530.00 you have charged for replacement costs of items due to normal wear and tear. Again, your office should have done the walk through you scheduled for 2/13/14, or at least called us to reschedule if you could not be in attendance. Once again quoted from your letter on January 25, 2014 "the pre inspection is required and cannot be rescheduled" in bold print, so you did indeed neglect to fail to keep the appointment which your office scheduled. We made ourselves and the apartment available for the entire day, losing wages in the process. Thank you for deducted all the cleaning charges, dishwasher knob, pet rent, water and late charges from March; however I would also like to point out that you have charged us prorated fees for the month of March, when we had already vacated the premises as of February 28th. Please adjust the final account statement accordingly so that we can settle our account.Sincerely,[redacted], LMSW PS I do not appreciate the business being rude and disrespectful in the last letter that you wrote to us as well. That was uncalled for.Final Business Response We originally charged them $1,577.05 and have compromised down to $1,074.00, which we feel is more than fair. Since this resident has refused to pay the rent and damages due, we plan to send (or we have sent) to our attorney and we can resolve this in front of a judge. This is our last and final response.