Northridge Exxon

[A default letter is provided here which indicates your rejection of the business's response.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:
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Regards,
*** *** & *** was aware of the intemidation I feltIt's been months & my house looks the same as the day of the fireI set up a appointment to go over the unfinished content list nobody showed or phone call My son & I sat over there for hour doing their jobThey have not been helpful they have only cause me stressI was even advised by my doctor to end my contract do to my mental & health I've made serval calls to my doctor after I leavers allied officesI have served with a end of contract I Revdex.com to have allied Seattle on a number for the little they have doneI just want this over asap I went off of what Joe allied was saying & I didn't really know what I was signingI also have PSTD and it was at all time high at the time of signingSo if they will give me a far number & go our separate waysAnd also they unfinshed content list or building quote won't be used

Dear Revdex.com and Ms. [redacted]:Ms. [redacted] has been a client of ours since October 5, 2016.  Since that time, we have spoke to Ms. [redacted] in some capacity (phone, text or in person) at least once a week, and usually closer to 2-4 times a week.  There were no allegations of...

intimidation up until a few days ago when Ms. [redacted] brought in a letter stating she no longer wished to work with us.  Had I been aware of such feelings, I would have immediately addressed the issue. We have explained to her her options and advocated on her behalf to her Insurer since day 1.  She has received multiple advances from her Insurer as a result of our advocacy (more than the average claimant) and we have taken the time to explain to her any apparent delays in the process of her claim with her insurance company. We are sincerely concerned that she has not been satisfied with our services, and it is very typical for a claim to take at least 5 months to reach resolution.We have done nothing but try to facilitate the processes of recovering the maximum amount possible on her claims and give her guidance to avoid the pitfalls we've seen other clients encounter through our over 30 years in business.  Specifically, we had her review her contents list 3-4 times before submitting it to the Insurer, and the list far exceeded her limits upon final submission.  We called her on numerous occasions when the temperatures began to drop last November and December to remind her to winterize her property.  It is not the responsibility of her public adjuster to winterize her property.  When she finally called us back, temperatures had already fallen.  When she received notice from the city, we explained that she needed to call the city and let them know that she had an open insurance claim and that they would then extend any deadlines upon receiving this information.  We would not be able to make the call, nor is it Allied's responsibility to call the city as Allied is not the property owner and the city would say that she is the one required to call.  She was given very specific guidelines.  If she did not follow those suggestions, that is her own responsibility.  We advised Ms. [redacted] that contents generally should not be removed from a property until the insurance company has had an opportunity to review and verify the presence of the items claimed.  The insurance company can confirm that we had contacted them to expedite the verification process so that Ms. [redacted] could begin the process of removing items from the premises.  We have submitted a contents list with pricing, which is a work product of ours on Ms. [redacted]'s behalf; an estimate of the damages on the dwelling, which is a work product of ours on Ms. [redacted]'s behalf; as well as multiple other documents, receipts and inquiries in further Ms. [redacted]'s claim.  We have also made multiple calls to the insurance company to follow up on her claims and inquiries.  At this point, the only outstanding business is awaiting the insurance company to come back with a counter-offer to our estimates, which we also explained to Ms. [redacted] on multiple occasions.  We are also not responsible for delays caused by the insurance company in resolving Ms. [redacted]'s claims. For example, we are awaiting response from the Insurance company right now on her contents claim as it is the insurer's policy to submit the list to [redacted], their contents pricing verification provider.  Relating to Ms. [redacted]'s mental health claims, having a fire can be a wildly traumatic event.  We understand this and for that reason, we do what we can to make this process as painless as possible by giving guidance and support on issues such as winterization, city concerns and on the claims process in general.  It is my understanding that Ms. [redacted] had been working through her mental health issues before and since the fire and we wish her the best in her treatment.   Relating to Ms. [redacted]'s contract, we have let her know that we are more than willing to discuss settlement when we know what the final amounts are on her claim as our contract is a contingent contract. We have done nothing but regularly work closely with Ms. [redacted], giving her the utmost attention, advice, and quality service throughout her claim process and we look forward to resolving this with her as swiftly as possible.