Northshore A/C & Heating

The following message had been emailed to Ms [redacted] and followed up by a phone call from one of our ManagersI received your message regarding your stay this past weekend at the Garden Hotel and Conference Center Unfortunately, we did experience a boiler issue of which we were able to isolate during the late evening and early morning hours To combat the issue we had called in our Chief Engineer, and a 3rd party plumbing and heating specialist that had been working on the issue from pm Friday evening to am Saturday morning With that being said we were able to isolate the issue and therefore only a few rooms had been affected I do know that compensation had been requested by yourself, however due to the quick reaction and isolation of the problem I cannot authorize a discount To explain further we had made several considerations when your organization had booked their event at our hotel Guest rooms were discounted from $to $per night (averaging a 55% discount per room, per night), complimentary hospitality room along with room 118, complimentary banquet space for gathering after Saturday night’s banquet, and special opening of our bar on Friday evening With all that being said, we made ever attempt to exceed your expectations We provided the services and made special accommodations that normally go against our policies and procedures We appreciate your business and hopeful that you will understand our situation If you have any additional comments or questions please feel free to email and I will respond accordingly With that above being said there is no additional compensation being offered In addition to the rooms currently occupied that evening Ms [redacted] was the only complaint received We operate a clean, comfortable and convenient business Our mechanicals were installed within the past 1/years This was an isolated issue For additional questions please contact myself [redacted] General Manager @ [redacted] Thanks!

The following message had been emailed to Ms. [redacted] and followed up by a phone call from one of our Managers... I received your message regarding your stay this past weekend at the Garden Hotel and Conference Center.  Unfortunately, we did experience a boiler issue of which  we...

were able to isolate during the late evening and early morning hours.  To combat the issue we had called in our Chief Engineer, and a 3rd party plumbing and heating specialist that had been working on the issue from 9 pm Friday evening to 7 am Saturday morning.  With that being said we were able to isolate the issue and therefore only a few rooms had been affected.  I do know that compensation had been requested by yourself, however due to the quick reaction and isolation of the problem I cannot authorize a discount.  To explain further we had made several considerations when your organization had booked their event at our hotel.  Guest rooms were discounted from $119.99 to $53.99 per night (averaging a 55% discount per room, per night), complimentary hospitality room along with room 118, complimentary banquet space for gathering after Saturday night’s banquet, and special opening of our bar on Friday evening.    With all that being said, we made ever attempt to exceed your expectations.  We provided the services and made special accommodations that normally go against our policies and procedures.  We appreciate your business and hopeful that you will understand our situation.  If you have any additional comments or questions please feel free to email and I will respond accordingly.  With that above being said there is no additional compensation being offered.  In addition to the 126 rooms currently occupied that evening Ms. [redacted] was the only complaint received.  We operate a clean, comfortable and convenient business.  Our mechanicals were installed within the past 2 1/2 years.  This was an isolated issue.  For additional questions please contact myself [redacted] General Manager @ [redacted]. Thanks!