Northshore Saws & Mowers

Complaint: [redacted] I am rejecting this response because: I have no vested interest in making a claim against this businessHis response indicated that he tags each machine for repairIt that was true I would not be making a claimNo tag was place on my power-washer when I was in the shopHe gave me a tear ticket number from the bottom of the receipt and proceeded to assist the next customerI stand by my complaint because the power-washer I brought in was not the one I received backI brought in a new machine that sat in the garage for a year and would not startThe one I got back had obvious wear and tear from use that mine did notI called after arriving home a noticing the difference in machinesI asked if he gave me the correct the machine and about the looseness of the wheelsAlso, I asked if he remove solution reservoir because it was disconnected and not seated in the proper position, he stated he did notMine was connected when it went inAdditionally, I let him know it would not spray the solution in the tankHis comment was “you wanted a running machine”In addition, I called the next day and left an extensive message on the business phone stating my dissatisfaction and requested a call back to get this matter resolved, no one returned my call.Sincerely, [redacted] ***

Consumer brought it in on a Saturday and wanted it fixed right away I said I would try as we are pretty busy on a Saturday I did get it done and he came and picked it up He called me back stating the pump doesn't work and the wheels are bad I have no need to switch this out I have a lot better ones here Why would I do this? We tag everything that comes in so this doesn't happen It costs more to fix the pump than its worth I have been in business for years

Complaint: [redacted]I am rejecting this response because:
I have no vested interest in making a false claim against this business. His response indicated that he tags each machine for repair. It that was true I would not be making a claim. No tag was place on my power-washer when I was in the shop. He gave me a tear ticket number from the bottom of the receipt and proceeded to assist the next customer. I stand by my complaint because the power-washer I brought in was not the one I received back. I brought in a new machine that sat in the garage for a year and would not start. The one I got back had obvious wear and tear from use that mine did not. I called after arriving home a noticing the difference in machines. I asked if he gave me the correct the machine and about the looseness of the wheels. Also, I asked if he remove solution reservoir because it was disconnected and not seated in the proper position, he stated he did not. Mine was connected when it went in. Additionally, I let him know it would not spray the solution in the tank. His comment was “you wanted a running machine”. In addition, I called the next day and left an extensive message on the business phone stating my dissatisfaction and requested a call back to get this matter resolved, no one returned my call.Sincerely,[redacted]

Consumer brought it in on a Saturday and wanted it fixed right away.  I said I would try as we are pretty busy on a Saturday.  I did get it done and he came and picked it up.  He called me back stating the pump doesn't work and the wheels are bad.  I have no need to switch this...

out.  I have a lot better ones here.  Why would I do this?  We tag everything that comes in so this doesn't happen.  It costs more to fix the pump than its worth.  I have been in business for 15 years.