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Northside Furniture of Ruston, Inc.

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Reviews Northside Furniture of Ruston, Inc.

Northside Furniture of Ruston, Inc. Reviews (2)

Complaint: ***I am rejecting this response because:During the time that I was experiencing the negative reaction I was in close contact with *** and others at the spa but after the reaction passed all communications dropped offI attempted to call the office several times to try and schedule an appointment but was told to send *** an email to determine if we could continue treatmentI sent *** an email to which she responded with a request for photos of the areasI did not respond to her request because I had called and spoke to an employee who told me she would talk to *** about contacting me, but I never received any calls or emailsTwo months passed without any contact from them so I sent them an email with photos to see if we could continue but I never got a replyIt was not until after the complaint was filed that I began receiving phone calls from *** again.As for the medical director's claim that it was agravated by deodorant: When I was experiencing the reaction I had stopped using deodorant completely because it was extremely painful, and the reaction was also on my Brazilian area which had never had any deodorant applied to itWhen I went to the appointment that she scheduled for me, I spoke to the doctor but he simply told me to "take an advil" and never even looked at the affected areasWhen I spoke to one of the secretaries at the spa even she was confused about why the doctor hadn't even bothered to look at the areas before making a diagnosisI skipped work to drive across town for that appointmentNeedless to say I was very disappointed with his so called prescriptionAs far as receiving any creams to treat the burns I was given a small amount of some thick oily yellow looking liquid in a small disposable serving container (like the ones used to serve ketchup) sealed with saran wrap and a rubber band and some diaper rash creamWhen I applied the yellow liquid it burned so much that my husband had to help me clean my underarms with warm water and a washcloth to remove whatever it was that they had given me. Furthermore communications between me and the "Spanish speaking employee" over *** has nothing to do with me scheduling any appointmentsI contacted said employee over *** to inquire about her personal hair and makeup business not about the spa or my laser treatmentsI also fail to see why my native language or my communication with an employee on an unrelated matter has anything to do with this complaintThe repeated mention of my language preference in the response to this complaint has made my feel uncomfortable and discriminated against.I've attached photos of the burns on my underarm area and screenshots of my email conversations with ***Note: that the last email that I have received from them was months ago.I simply would like for the spa to give me refund me for the treatments in fullI do not wish to continue any treatments or to do be recompensated in servicesI just want to take my money elsewhere.Regards,*** ** ***

Subject: ID [redacted] dispute resolution Attn: dispute resolution specialist. The client that made the report with the Revdex.com has been contacted personally by The manager of the spa on several occasions via phone and email. We worked very closely and diligently with her to...

attempt to resolve her post treatment reaction before her wedding date but unfortunately we were unable to. She met with our medical director as well at that time. (Who concluded that deodorant was a possible irritant that might have exacerbated the reaction)The client is a Spanish-speaking client so she had allowed communication between the manager and her husband. but as time she had past most of her communication was with an employee that is Spanish speaking. On Every account that she has called the spa or emailed the spa she has received a response back. We are in and industry that unfortunately on occasion clients will have a skin reaction. We pride ourselves in following up with them continually until any issues are resolved completely. As managers sometimes do, our manager [redacted] even gave her and her husband her personal cell phone number to contact her whenever she needed. The manager states Although messages have been left and emails have been sent with her cell phone number attached she has not received call from them since those 1st few phone calls . Again the client is primarily a Spanish speaking client and we have a Spanish-speaking employee that she would have communications with in regards to her reaction/healing and appointment scheduling. Calls were always responded to and she even continued to receive laser hair removal in other areas with out any reactions. It's unfortunate that she had a reaction and we would like to make the client happy and would refund the money for the underarm treatment but will still want to continue to follow up with her and our medical director. The integrity of her skin is very important to us. And we want to make sure all reactions completely resolve. ( it has come to my attention today that the client who made the complaint contacted our Spanish-speaking employee via her personal [redacted] page. And the employee did not respond via [redacted] this should not reflect on the business. And please note that this is not the normal or acceptable route to schedule appointments or follow ups. However as the manager I would like to apologize to the client on behalf of my employee because although she is in the right mind-set to not respond to clients about business via her personal [redacted] page she should have the respect to call them from the office the following day.  The employee states that she was going through personal rough time and she froze her Personal account temporarily on [redacted] so she never saw the message until after a complaint was made with the Revdex.com) please do not hesitate to contact management if additional information is needed. We have attempted, and will continue efforts to contact the client to resolve the issue and follow up on her reactions. Thank you,ManagementElements Laser Spa

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Address: 607 San Jacinto Blvd Ste A, Ruston, Louisiana, United States, 78701-3773

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