Subject: ID [redacted] dispute resolution Attn: dispute resolution specialist. The client that made the report with the RevDex.com has been contacted personally by The manager of the spa on several occasions via phone and email. We worked very closely and diligently with her to... attempt to resolve her post treatment reaction before her wedding date but unfortunately we were unable to. She met with our medical director as well at that time. (Who concluded that deodorant was a possible irritant that might have exacerbated the reaction)The client is a Spanish-speaking client so she had allowed communication between the manager and her husband. but as time she had past most of her communication was with an employee that is Spanish speaking. On Every account that she has called the spa or emailed the spa she has received a response back. We are in and industry that unfortunately on occasion clients will have a skin reaction. We pride ourselves in following up with them continually until any issues are resolved completely. As managers sometimes do, our manager [redacted] even gave her and her husband her personal cell phone number to contact her whenever she needed. The manager states Although messages have been left and emails have been sent with her cell phone number attached she has not received call from them since those 1st few phone calls . Again the client is primarily a Spanish speaking client and we have a Spanish-speaking employee that she would have communications with in regards to her reaction/healing and appointment scheduling. Calls were always responded to and she even continued to receive laser hair removal in other areas with out any reactions. It's unfortunate that she had a reaction and we would like to make the client happy and would refund the money for the underarm treatment but will still want to continue to follow up with her and our medical director. The integrity of her skin is very important to us. And we want to make sure all reactions completely resolve. ( it has come to my attention today that the client who made the complaint contacted our Spanish-speaking employee via her personal [redacted] page. And the employee did not respond via [redacted] this should not reflect on the business. And please note that this is not the normal or acceptable route to schedule appointments or follow ups. However as the manager I would like to apologize to the client on behalf of my employee because although she is in the right mind-set to not respond to clients about business via her personal [redacted] page she should have the respect to call them from the office the following day. The employee states that she was going through personal rough time and she froze her Personal account temporarily on [redacted] so she never saw the message until after a complaint was made with the BBB) please do not hesitate to contact management if additional information is needed. We have attempted, and will continue efforts to contact the client to resolve the issue and follow up on her reactions. Thank you,ManagementElements Laser Spa
Subject: ID [redacted] dispute resolution Attn: dispute resolution specialist. The client that made the report with the RevDex.com has been contacted personally by The manager of the spa on several occasions via phone and email. We worked very closely and diligently with her to... attempt to resolve her post treatment reaction before her wedding date but unfortunately we were unable to. She met with our medical director as well at that time. (Who concluded that deodorant was a possible irritant that might have exacerbated the reaction)The client is a Spanish-speaking client so she had allowed communication between the manager and her husband. but as time she had past most of her communication was with an employee that is Spanish speaking. On Every account that she has called the spa or emailed the spa she has received a response back. We are in and industry that unfortunately on occasion clients will have a skin reaction. We pride ourselves in following up with them continually until any issues are resolved completely. As managers sometimes do, our manager [redacted] even gave her and her husband her personal cell phone number to contact her whenever she needed. The manager states Although messages have been left and emails have been sent with her cell phone number attached she has not received call from them since those 1st few phone calls . Again the client is primarily a Spanish speaking client and we have a Spanish-speaking employee that she would have communications with in regards to her reaction/healing and appointment scheduling. Calls were always responded to and she even continued to receive laser hair removal in other areas with out any reactions. It's unfortunate that she had a reaction and we would like to make the client happy and would refund the money for the underarm treatment but will still want to continue to follow up with her and our medical director. The integrity of her skin is very important to us. And we want to make sure all reactions completely resolve. ( it has come to my attention today that the client who made the complaint contacted our Spanish-speaking employee via her personal [redacted] page. And the employee did not respond via [redacted] this should not reflect on the business. And please note that this is not the normal or acceptable route to schedule appointments or follow ups. However as the manager I would like to apologize to the client on behalf of my employee because although she is in the right mind-set to not respond to clients about business via her personal [redacted] page she should have the respect to call them from the office the following day. The employee states that she was going through personal rough time and she froze her Personal account temporarily on [redacted] so she never saw the message until after a complaint was made with the BBB) please do not hesitate to contact management if additional information is needed. We have attempted, and will continue efforts to contact the client to resolve the issue and follow up on her reactions. Thank you,ManagementElements Laser Spa