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Northside Mitsubishi

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Northside Mitsubishi Reviews (4)

Initial Business Response / [redacted] (1000, 5, 2016/03/23) */ Response: Every pre-owned vehicle undergoes a thorough AMVIC mechanical inspection by a licensed technicianThis vehicle is no exceptionThe tires on a vehicle can seperate, wear, bubble, etcat different times/kms depending on type of tire, use of tire, type of driving or even stress....ie: skidding, spinning (common in winter) etcWe cannot predict when this is going to happen for the reasons just listedWhen the car was purchased, they not only met, but exceeded the guidelines set by the AMVIC inspection processIt's the technicians job to see that this is done correctly and accurately, because it is their license that can be revoked and hence, the technician be out of workI have absolutely no doubt that these tires passed the required parameters (as per inspection report attached)That said, could tires seperate or bubble etcaround 35000kms? Absolutely, depending on the reasons listed beforeThey could deteriorate before that depending on circumstancesI would like to mention also that when you contacted the salesman months later (Mar 13th, 2016), he was no longer working here as he had to take care of some personal health concerns, but that you were just letting him know what had happened and that it wasn't his concernMy manager saw the email as he gets all emails sent to all sales staff and sent you an email on March 14th, for you to call him to see if there was something he could do, or look into for you sent email: "Hello _____, My name is _________ and I am one of the Pre-Owned Sales Managers at Northside MitsubishiI would love to talk to you to discuss said issuesGive me a call @ (780)479-at your earliest convenience." On March 18th you replied via email saying that you knew this wasn't his issue and thanked him for trying to help and that you were contacting [redacted] and Revdex.com I guess the bottom line for me is that at the time the car was purchased, the tires met all required measurements and although unfortunately they didn't last another - - kms, I really don't think that it is at the fault of the dealership, as we cannot determine how long tires, brakes, etclast once it leaves our shop; However, I still think that had I been made aware of this at the time you had the concern, I'm sure we could have worked something out and I would be willing to speak with you to discuss possible optionsPlease call me at your earliest convenience here at the dealership at 780-479-and ask for the General Manager kind regards

Initial Business Response /* (1000, 5, 2016/03/16) */
Contact Name and Title: Mike W***
Contact Phone: 780-479-
Contact Email: ***
*** called into the dealership on January 28th, to trade her *** in for a ***On
her way into the dealership, the car went into "limp mode" due to the transmission overheatingWhile her car was on the hoist being diagnosed, the sales manager and I estimated what her *** would be worth, subject to actually determining what was wrong with her car and actually driving itAt this time there was 78,996kms on the ***This was discussed with *** and myselfI was called into the shop by the mechanic to look at the transmission oil and filterIt was very thick and black and smelled badly burntThe filter was partially plugged as wellI assumed that the oil had never been changedUpon checking the history of the service work that we had performed here at the dealership, it was confirmed that on two occasions, *** had declined the required manufactured maintenance that the service advisor had suggested she do on the following dates and km range: 05/11/(54,kms); again on 08/18/(66,kms), which included the transmission oil be changedIt is to be changed every 48,kmswhich was not over 30,kms over due, if it had not been changed by anyone else, which it appeared that it had not been
We flushed out the transmission and put a new filter in it as wellI asked if it was ok for our technician to drive the car home for the night to make sure that it was working properly and I would give her a vehicle to drive for the dayShe gave us permission and thanked us for the loaner vehicleWe were not able to get financing for *** on the ***, so she decided to keep her carThe financial process includes private information and can be obtained if need be with permission from ***The technician told me that this was a temporary fix as he thought that when that kind of transmission gets that hot, and the oil is that thick, black and burnt smelling, that there was damage done to the transmissionAll of this was explained to *** before she took the car from the dealership
I got a call from *** about weeks later, saying that she was in Calgary and her transmission had failed and that the dealership there may not warranty itI told her that due to the fact that she had not followed the required manufacturer's maintenance schedule, that they probably wouldn't, but to ask the service manager there to perhaps get the *** Service Repwho I believe lives in Calgary, to come have a look, just to make sureShe was asking me if there was anything I could do; I told her that I could look into doing the transmission here and doing it at employee pricing, or look into a used transmission for herShe thanked me and I said to keep me posted as to what the decision was going to be** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** * I told *** that *** gets about 1/the recommended engine oil changes done here as well as several concerns and recalls performed here as well, but that was great news, because her brother being a licensed technician, would have kept notes in his service history reports, which would then prove to *** that although she hadn't had the transmission oil changed here, it had in possibly been done at her brother's dealership*** would then take that into consideration, seeing that her brother is a licensed technician*** was quite upset that I could not offer anything but what I had offered ***I told her that I understand that you are upset, but we did what we could and had to do according to what ***'s concerns were at that time as well as what *** recommendedWe could not put a new transmission in at the time it was here, because after the flush and new oil, it worked; and even if we would have tried, with the oil the way it was, and no history of ever changing the transmission oil, my technician was not going to lie to the manufacturer, not that it would do any good as they would be asking for the history of the service work and oil samples as well as the transmission parts, that were clearly burnt due to negligenceIt doesn't matter which way you spin this, because of the negligence of maintenance requirements, *** will not warranty this transmission, regardless of where it is or who is working on it
After speaking with ***, my parts manager found a used transmission that had approximately 30,kms on itThe quote they received from the Calgary dealership was approximately 23,for the new transmission which is what they retail forMy service manager called *** with the great newsOn March 10th, we sent *** the price quote on the used transmission installed, gst included, using employee pricing and employee labour rate for under $6,installed saving *** approximately 17,She thanked my service manager and said it looked like a good outAs of today, March 17th, we have not heard from *** or ***I truly believe that between the sales, parts & service department, we have tried to work with ***, her mom and her brother to resolve these concernsWe understand that she is in a tough spot and that is why we tried to finance a new vehicle first, then later
searched everywhere and found a used transmission, not to mention using employee pricing instead of retail pricingI look forward to working something out with *** and she, her mom or her brother can call me any time to discuss further
Initial Consumer Rebuttal /* (3000, 7, 2016/03/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
First of all I'd like to state that I wasn't coming into the dealership to trade in my ***I had phoned in previous to get a puncture in my tire pluggedOn the way to the dealership, my car went into "limp mode" and I had to be towed into the shopAs the car was being diagnosed I went and talked to a sales associate to see what my options were at getting a new vehicleThis I thought was the best option as this *** has caused me nothing but issuesWhen the flush was finished and they assessed my vehicle they did not, and I repeat DID NOT tell me that the process was merely a temporary fixThey suggested nothing about the valve or any other piece needing to be replacedThis however contradicts what the codes pulled from my vehicle statedThe codes stated that I needed to get a valve replacement immediatelyI got these codes looked into by another vehicle professional so I know the information I have is correctThis was not brought to my attentionI was under the assumption that my vehicle was fixed and that there would be no further issues regarding this matterI would never have driven my vehicle off of the lot after apparently being told the flush done was only temporaryNo one wouldThis being said, no one had ever once told me that being a little late on the "recommended" transmission service would completely destroy my vehicle or void my warrantyI had only ever turned down one appointment to get it changedThe service advisor told me that I was completely okay and not to worry about itThere was nothing said regarding about my transmission possibly getting destroyed or the fact that my warranty would be voidedNothing*** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** * *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** ***
*** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** ***
Final Business Response /* (4000, 9, 2016/03/24) */
It appears at this point that we are not going to agree on a final outcomeI'm not really sure exactly what *** is asking of the dealership as it seems that her concerns are that *** will not warranty the transmissionI come to this conclusion because after speaking with ***'s dad a couple of days ago, he mentioned exactly that; "we are not upset with you or your dealership, it's the manufacturer that is letting us down"He was very understanding and we both agreed that it is a really unfortunate position for *** to be inHe also really appreciated the fact that we had found the used transmission for less than a third of the cost of a new oneI should mention that *** called me on Monday after I'd left for the day, I believe around or 6:30pmAs I was out of the office until the next day in the afternoon, I called her back the following day and left her a message to call me backI have not heard back as of todayAfter speaking with my service advisor and tech yesterday afternoon, I thought that *** may have put another transmission in her car because girls came into the dealership looking to purchase oil for an automatic ***The parts person is fairly new so my service advisor asked what model of *** because there are different transmission oils for different modelsOne of the girls then said it was a ***, which takes a much higher grade of transmission oil as it is a more performance car than other*** modelsThe service advisor was then shown a picture of a letter or text of some sort on one of the girls' phones asking if this vehicle's transmission had been flushed or drained? The service advisor upon reading it noticed it had ***'s name on top of the writing so she asked if this was ***'s car they were inquiring about and the girls said yesThe service advisor said luckily the tech was still here and she would ask himUpon her return, she said that actually the oil had been drained and replaced as you can't flush the transmission fluid on those transmissions(In my first response I had mentioned that we had "flushed" the transmission which in fact was incorrect on my part as we had actually drained it, which I knew as I went and looked at it in the shop, I simply used the wrong terminology)The service advisor then quoted them on the correct transmission fluid to useThe girls said that it was too expensive and chose not to purchase any and leftI'm assuming that she has put a transmission in the car and that the two girls were getting the transmission fluid for the new/used transmissionIt's very fortunate that my service advisor was there to make sure they were buying the correct fluid because putting the wrong fluid in would cause transmission failureI would like to clarify that the codes that appeared after the transmission failure in Calgary could and probably are different than when the car went into "limp" mode here in EdmontonThe code that appeared in our shop was ***" Repair is to
To summarize;
I believe that the concerns that *** has are not with our dealership, but with *** (the manufacturer)
I believe that the work provided on ***'s car was in complete compliance and direction from the manufacturer
*** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** **

Initial Business Response /* (1000, 5, 2016/03/23) */
Response:
Every pre-owned vehicle undergoes a thorough AMVIC mechanical inspection by a licensed technician. This vehicle is no exception. The tires on a vehicle can seperate, wear, bubble, etc. at different times/kms depending on type of...

tire, use of tire, type of driving or even stress....ie: skidding, spinning (common in winter) etc. We cannot predict when this is going to happen for the reasons just listed. When the car was purchased, they not only met, but exceeded the guidelines set by the AMVIC inspection process. It's the technicians job to see that this is done correctly and accurately, because it is their license that can be revoked and hence, the technician be out of work. I have absolutely no doubt that these tires passed the required parameters (as per inspection report attached). That said, could tires seperate or bubble etc. around 35000kms? Absolutely, depending on the reasons listed before. They could deteriorate before that depending on circumstances. I would like to mention also that when you contacted the salesman 5 months later (Mar 13th, 2016), he was no longer working here as he had to take care of some personal health concerns, but that you were just letting him know what had happened and that it wasn't his concern. My manager saw the email as he gets all emails sent to all sales staff and sent you an email on March 14th, 2016 for you to call him to see if there was something he could do, or look into for you.
sent email:
"Hello _____,
My name is _________ and I am one of the Pre-Owned Sales Managers at Northside Mitsubishi. I would love to talk to you to discuss said issues. Give me a call @ (780)479-5700 at your earliest convenience."
On March 18th you replied via email saying that you knew this wasn't his issue and thanked him for trying to help and that you were contacting [redacted] and Revdex.com.
I guess the bottom line for me is that at the time the car was purchased, the tires met all required measurements and although unfortunately they didn't last another 10 - 25 - 35000 kms, I really don't think that it is at the fault of the dealership, as we cannot determine how long tires, brakes, etc. last once it leaves our shop; However, I still think that had I been made aware of this at the time you had the concern, I'm sure we could have worked something out and I would be willing to speak with you to discuss possible options. Please call me at your earliest convenience here at the dealership at 780-479-5700 and ask for the General
Manager.
kind regards

Initial Business Response /* (1000, 8, 2016/06/01) */
1) The contact name you have on file has not worked here in 21 months.
2) I did not receive anything on May 17th; this is the first contact I've had regarding this complaint.
3) [redacted]...

[redacted]
regards;
**
Initial Consumer Rebuttal /* (3000, 10, 2016/06/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I dealt with Liam M[redacted]. When I asked to speak with the manager, Andrew D[redacted] called me and told me he was the finance director. As the owner of the vehicle, I only dealt with those two people. I would like Mitsubishi Northside, to take this car back and give me a refund.

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Address: 9670 125A Avenue NW, Edmonton, Alberta, Canada, T5G 3E5

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+1 (780) 479-5750

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