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Northside Tint & Audio

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Northside Tint & Audio Reviews (2)

Northside Tint and [redacted] perform tint and vinyl wrapping on many high-end vehicles day in and out. We are meticulous with our work and our shop. This is evident as soon as you walk through the front door. We only tinted [redacted] windows. The tools required for a simple tinting job are composed of...

plastic, and have blunt edges. (So it does not tear the tint.) There is no possible way we caused the damages described. We inspect each car before leaving the shop. There was no notable damage near the work area. As the letter states, we have offered to allow [redacted] to view the cameras. Although, we will not condone any attempt of being shaken down by thugs.The following day, [redacted] arrived at my shop with two  men. The two men got loud at me  in front of other customers. They exclaimed they would not leave until they watched every minute of the footage. I have no business with either of these men, and they will not disrespect me and my customers during business hours.  Sincerely, [redacted]

I am rejecting this response because: The statements that [redacted] made are false. 1) [redacted] states that all he did was apply tint to the windows. He did not only apply tint to the windows (left with air bubbles/and residue of glue), but he also REMOVED tint that was originally on my car.  He claims that they used plastic tools that cause no such damage, (mind you, when I confronted him about the damages, he said they did not use ANY tools besides a steamer).2) The day that I went to his shop, he did not speak of the video/ nor attempt to show me the footage of my vehicle being worked on. 3) The so called "thugs" that were with me, were my partner and my partner's coworker, as we all just had gotten off of work and carpooled together. He states that there were customers in the shop while we were present, which is also another false statement. Two other customers arrived as our ([redacted] and I) conversation was over. He claims that the "thugs" were yelling/shouting at him when in fact, my boyfriend's coworker did not say one word to [redacted], and my boyfriend only stated the obvious about his shop needing to repair the damages he caused. These "Thugs" were still in uniform, so for [redacted] to call these two men thugs, is already crossing the line/profiling. 4) He also claimed that we "disrespected"  him during normal business hours, which is also false. When I talked to [redacted] over the phone (the following day after the tint was applied), he did tell me that if I wanted to review the tape, I could go to his shop and review the tape. I asked at what time his shop closes, and he stated 5 PM. I arrived a few minutes after 5 PM. therefore, it was not normal business hours. 5) [redacted] states that their shop is "meticulous" and that it is "evident as soon as you walk in through the door".  All I have to say about the shop, is that it really is/was a nightmare for me.  I shop that is "meticulous" , will pull out the car and have it parked outside ready for you to pick up. Not have the car inside the shop for the car owner to pull out themselves. A meticulous shop would not give you a time frame of 3 hours, and extend the service to 6 hours.  A meticulous shop would not start working on the car, put it aside, and start working on other cars, without the job being finished. A meticulous job would not damage a customers vehicle, and turn around and deny any such claim. I am beyond frustrated at the fact that this is becoming a he said/she said situation. As I told [redacted] in the shop, I have no reason to damage my brand new vehicle just for the heck of it, just as I have no reason to pursue this complain, if this was not true.  I have no reason to go after a shop I had never previously heard of. I work hard for my earnings, just as I am sure [redacted] does.  The only difference is that I am getting screwed over here. I am going to continue pursuing this claim, until a resolution is reached. If we (the shop and I) have to take further action, we will.

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