Northstar 1st Response

Complaint: ***
I am rejecting this response because:
OMG they are LYING!!! I never said I was SATISFIED with the meter they sent me...they are ALL defective and I told them they were..Ive lost SEVERAL STRIPS because of it and they dont feel they have to replace those strips!!!!!!!!!!!! I cant believe THEY LIED!!!!!!!!!!!!!!!
Regards,
*** ***

Response:AGENCY'S NAME: Revdex.com Serving New Jersey COMPANY'S NAME: Ascensia Diabetes Care ADDRESS:? * *** *** ** *** ** ***? ***? AGENCY REP: N/A COMPLAINANT'S NAME: *** *** COMPLAINT ID: *** Ascensia Diabetes Care received the
above-referenced customer complaint and appreciates the opportunity to respondSpecifically, *** *** states that she has received replacements of her Blood Glucose Monitor due to strip insertion errorsAscensia is committed to providing quality products and on each such instance where this issue has been submitted via our customer service team, *** *** received a free replacement for her alleged faulty unitIt is important to keep in mind that since we are providing healthcare products, we must adhere to very precise troubleshooting standardsThis requires us to request and collect detailed information every time we receive such a complaint, and all complaints are comprehensively reviewed and any actions taken are documentedOur records indicate that in January, *** *** received a replacement meter and was satisfied with the outcome of this matterAscensia Diabetes Care sincerely regrets any inconvenience *** *** has experiencedPlease feel free to contact me directly at? ***? if you have any additional questions or concerns in this matterName: Liliana J*** Manager Customer Services