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Northstar Audio Video

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Northstar Audio Video Reviews (10)

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I talked to [redacted] and he said that he was going too send a RMA# soI can return the lamps and he did not send it Sincerely, [redacted]

Hello ***, Our [redacted] mentioned to you that the new call tag that you requested would take a couple days The tags come directly from [redacted] so we do not know specifically when they are sent If you have not yet received the tag, please check your spam folder Your tag was already processed, your return tracking number is [redacted] I will have our [redacted] send you over the tag manually so hopefully you will get it this time Good Day!

Hello,Thank you for contacting us. I am sorry for the delay on your return, we were in the process of changing locations to a larger facility to better suit our customers needs. I have followed up with the returns department, they have informed me that your return was settled. If
you have any other questions please feel free to contact us any time Monday - Friday 10am-6pm EST.Thank you!Jon R***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.
Just letting you know that North Star mailed me a check for the lamp and I got it to day, and I had to thank you Because of you helping me and I do not think they would of gave me my money back
Sincerely,
*** ***

Customer contacted us about the issue with the lamp.  All Toshiba lamps are fitting with a Phoenix bulb which is the exact same lamp that Toshiba uses in their lamps.  There for the lamp is an OEM lamp not "JUNK" as the customer states.  When lamps explode as the customer stated in...

his first lamp it is normally a TV issue.  The reason they explode is due to overheating caused by clogged ventilation inside the TV.  Due to the amount of usage that the lamp had, it could have been a defect as well.  However with the lamp exploding we would not be able to tell the difference.  We would only know that it overheated.  We set the customer up with an RMA number to send the lamp back and we replaced it for him.  After receiving the second lamp, the customer complained that it was not working so again we replaced it for him.  After receiving the third lamp, the customer again complained that it was not working.  We sell 1000s of lamps a month and it is almost impossible for 3 lamps not to work.  Generally when this happens it is another factor.  Instead of sending out another lamp to the customer, we provided the customer with a [redacted] call tag (which he never used) to send the lamp back to us for free.  Once we received the lamp we were going to credit the customers cost of the lamp.  As per our policy which is a standard throughout the industry, we do not credit shipping charges.  In addition, it is the customers responsibility to send the lamp back to us with any return or warranty issue.  After inspection of the lamp, if the lamp was determined to have failed under warranty or is defective we will send out a replacement lamp free of charge.  In this case, the second lamp that we received back from the customer was quality tested and worked fine on our testing bench.  The lamp was resold to another customer without incident.
In addition, the customer requested a [redacted] Gift card as an acceptable reimbursement from his costs of having to send the lamps back to us.  We are not [redacted] and we can not provide him with a Gift Card. 
If the customer would like to use the call tag that we have provided him, he is more then welcome to.  Once we receive the lamp back, we will credit his account for the cost of his lamp purchase.

Hello [redacted],
Our [redacted] mentioned to you that the new call tag that you requested would take a couple days.  The tags come directly from [redacted] so we do not know specifically when they are sent.  If you have not yet received the tag, please check your spam folder.  Your tag was already processed, your return tracking number is [redacted].  I will have our [redacted] send you over the tag manually so hopefully you will get it this time.
Good Day!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I talked to [redacted] and he said that he was going too send a RMA# soI can return the 2 lamps and he did not send it
Sincerely,
[redacted]

Ordered a bulb for my Phillips 60PL9200D/37 (Order #100007868) back in December 23, 2017 and I have not received it as of yet. I try to check the status on their website and a page pops up saying their account has been suspended... I feel scammed. There are only 2 possible resolutions I will accept. 1) full refund or 2) my lamp shipped overnight so that I can receive it by Friday 1/19/2018. Although I would much prefer a refund so that I can get another lamp from a more reputable dealer.

Review: I [redacted] bout a y-67 lamp for my T.V. the first lamp worked about 20 min. and it went out,so the next day I talked to [redacted] at Northstar and he said that it sounded like a bad lamp and gave me a RMA# and I want too [redacted] and it cost me $13.80 to seen it back. Then I got the second lamp and it did not work at all, so I called and talked to [redacted] and he said there could be a problem with my T.V. and I hired a T.V. tech.and the tech. charged me 50.00 and the tech said it was a bad lamp also I called and talked to [redacted] and gave the phone to the tech. so he could talk [redacted] and the tech. told [redacted] that the lamp was not a OEM lamp as they advertize on [redacted] Then they sent me a third lamp and I received it my wife called the Tech. and the Tech called me and said that the tried lamp was bad right out of the box the housing it had loose screws and something inside was riddling in side and I have sent e-mails,call and they just let it go to voice mail, I did get to talk to one sale man at Northstar and he flat out called me a liar. So I have been dealing with this for about two mouths and the Tech. that what there sending me is JUNK and you can go on amazon.com to see what there claiming to sell.

so far I am out $127.00 lamp Tech $50 for sent first lamp 13.80Desired Settlement: a OEM y-67 lamp that works or $190.80 it does not matter I just want my T.V. working

Business

Response:

Customer contacted us about the issue with the lamp. All Toshiba lamps are fitting with a Phoenix bulb which is the exact same lamp that Toshiba uses in their lamps. There for the lamp is an OEM lamp not "JUNK" as the customer states. When lamps explode as the customer stated in his first lamp it is normally a TV issue. The reason they explode is due to overheating caused by clogged ventilation inside the TV. Due to the amount of usage that the lamp had, it could have been a defect as well. However with the lamp exploding we would not be able to tell the difference. We would only know that it overheated. We set the customer up with an RMA number to send the lamp back and we replaced it for him. After receiving the second lamp, the customer complained that it was not working so again we replaced it for him. After receiving the third lamp, the customer again complained that it was not working. We sell 1000s of lamps a month and it is almost impossible for 3 lamps not to work. Generally when this happens it is another factor. Instead of sending out another lamp to the customer, we provided the customer with a [redacted] call tag (which he never used) to send the lamp back to us for free. Once we received the lamp we were going to credit the customers cost of the lamp. As per our policy which is a standard throughout the industry, we do not credit shipping charges. In addition, it is the customers responsibility to send the lamp back to us with any return or warranty issue. After inspection of the lamp, if the lamp was determined to have failed under warranty or is defective we will send out a replacement lamp free of charge. In this case, the second lamp that we received back from the customer was quality tested and worked fine on our testing bench. The lamp was resold to another customer without incident.

In addition, the customer requested a [redacted] Gift card as an acceptable reimbursement from his costs of having to send the lamps back to us. We are not [redacted] and we can not provide him with a Gift Card.

If the customer would like to use the call tag that we have provided him, he is more then welcome to. Once we receive the lamp back, we will credit his account for the cost of his lamp purchase.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I talked to [redacted] and he said that he was going too send a RMA# soI can return the 2 lamps and he did not send it

Sincerely,

Business

Response:

Hello [redacted],

Our [redacted] mentioned to you that the new call tag that you requested would take a couple days. The tags come directly from [redacted] so we do not know specifically when they are sent. If you have not yet received the tag, please check your spam folder. Your tag was already processed, your return tracking number is [redacted]. I will have our [redacted] send you over the tag manually so hopefully you will get it this time.

Good Day!

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Just letting you know that North Star mailed me a check for the lamp and I got it to day, and I had to thank you Because of you helping me and I do not think they would of gave me my money back

Sincerely,

Review: I purchased a projector lamp in October 2013 from this company. I did not install the lamp until December of 2013. When I did the lamp failed with message "Replace Lamp" within 5 hours of use. I contacted Northstar on Dec [redacted] to get an RMA number to return the item as it has a 90 day warranty and this was within the 90 days. I was assured by phone conversation that the item could be returned as "we do have lamp failures from time to time" but that the person who issues the RMA's was out on vacation. I repeatedly called to followup and was finally issued an RMA number (#[redacted]) on Dec **, 2013 by [redacted] Northstar AV [redacted]. I shipped the item back via UPS ([redacted]) the same day 12/**/13. Due to the holidays and weather the item arrived on 1/*/2014 at 11:45 signed for by [redacted]. I waited a week for a response and status update of this return for replacement and then started calling and sending emails for a response. No one answers the phone at this location so I have left multiple voice-mails in addition to the emails. I have now lost faith that they intend to make good on the 90 warranty for this product by way of replacement since they are ignoring my emails and voice mails so I am now asking for a refund in the way of credit back to my credit card or Paypal account that was used for the purchase. The purchase price was $189.00 and was issued invoice number [redacted] by Northstar on 10/*/2013.Desired Settlement: Refund $189.00

Business

Response:

We have contacted the customer in question. The information is below.

Thanks for contacting us. I am sorry for the delay in getting back to you, I have been out of the office on business the last week and a half. I know the QC department is behind as they quality test all the lamps before they go out as well as the returns. I will follow up with them to get an update on your return. Again, I am sorry for the delay.

The replacement lamp that he requested was scheduled to be shipped out yesterday via UPS. We should have the tracking information shortly.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me however, the item has not yet shipped, arrived, or been tested by me. Please leave the case open until the issue is actually resolved.

Sincerely,

Business

Response:

[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have received the replacement part and will begin testing it tomorrow 1/**/14.

Sincerely,

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Description: LIGHTS BULBS & TUBES

Address: 93 Moffitt Blvd, Islip, New York, United States, 11751

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