Northstar Exterminators Incorporated

Tell us why here...On 12/01/we serviced the equipment at *** * ***Later
that day we went back because of a water leakIt was determined that the drain
spud on the humidifier was the causeThis spud is where the drain hose is
disconnected from the humidifier for servicingThe humidifier
is 25+ years old
and after years of servicing the plastic spud came apartThis hose must be
disconnected from the spud for proper servicingThe customer does have a
contract that covers parts and labor on his humidifier for a year for $This
includes replacement of the water panel, cleaning of the unit and drain,
operational check of humidifier, and a year parts and laborWe have faithfully
fulfilled this agreementThe spud that broke is no longer made for his humidifier
Because of this we told the customer that he needed to replace his humidifier
Knowing that they have a contract, we deducted the $he paid to cover the
humidifier this year off the price of the new humidifierWe had thought this
was fairInstead of calling us, he contacted the Revdex.com to say he thought this
was not. Another concern
the customer had was that we did not tell him that parts are no longer
available for his humidifier, the humidifier is not supported, and we took his
money for yearsWe have faithfully serviced the humidifier for the term of
the contract every year and made several repairs to support the humidifier
There are some parts still available for their humidifier, just not the drain
spud.Again due to this fact we were going to take the cost of the
humidifier portion of his contract he paid for off the price of a new
humidifierAfter receiving this concern from Revdex.com and calling the customer he
said that he did not want to have the new discounted humidifier installed because
he knew someone who could put it in for cost for him To resolve this
issue Ibbotson has obtained the needed part from an auction web siteWe will
install the part as part of his contractThe customer now knows that some
parts are not available for his humidifierWe are discontinuing contracts on
this model of humidifier knowing that not all parts are availableI have
talked to the customer and he said he is satisfied with our resolution to the
problem