Complaint: [redacted] I am rejecting this response because:To follow up on NorthStar’s reply, yes the air conditioning unit was installed in June and it is working properly as one would expect when buying it brand newAnd yes after much debate about the sizing of the unit with them they sent a $rebate for the difference of a ton vs ton unit, even though when we called it was for a ton unit which our friend gotIt would have been nice for NorthStar to tell us , hey we will be installing this size for you, just so you knowIf it’s really the $difference for a 2.5, well then maybe we want the ton insteadMaybe it is an overkill for our house size but if we were given that information up front we could decide what we want with the help of their opinion of what is bestIsn’t that like buying a car, you really only need what trim A has all to offer, but perhaps you want trim B cause the extra price gets you a lot more of these extra perks is worth itIn any case, that is done with and we are living with the ton unitBut really that is not issue at hand since I did not go into details about that but Northstar feels the need they had toSo after agreeing on the air conditioning unit the MAIN issue left was the inspection which failed back in July’and wanting those issues fixedI even showed NorthStar ( [redacted] ) a picture of the failed inspection stickerOf course we never knew NorthStar hired another company to do the electrical work, it was only after the fact we started asking about the permit did we find outNorthStar said they would get the electrician to get a hold of me once they got a hold of themThe electrician did get a hold of me near the end of AugustSince then, it’s been me responding with the electrician to schedule things to get fixed and re-inspected which has taken a very long timeThe electrician is not the fastest at responding but at least they respond, I can’t say the same for NorthStarEvery time I asked [redacted] for a callback, it never happenedI even waited a week one time until I called back only to get a response that the electrician will call me nowPerhaps they are busy but I don’t think a quick call would take much timeIt’s mid-September and we are still waiting for a re-inspection which is tentatively scheduled this Weds Sept 21/by the electricianI will wait and see how that goes, at this point it is not looking promising especially with what has transpired alreadyThe supposed September 15th date that was given by [redacted] was never scheduled, we even called the city once again and were told the first inspection was never paid and the 2nd inspection has never been bookedThis has been the same story over and over since June, nothing getting doneI haven’t heard from NorthStar since besides this reply to our Revdex.com complaint, no checkup to see how things were, nothingThey got paid, they don’t careIt’s funny how they respond once Revdex.com got involvedNow about patienceI think we have been very patient, probably moreso than many others would beIf a company was doing its job properly, communicating and the customer was satisfied, there would be no need for a customer to be callingName one person who would wait “patiently” for a company to call back after they say they would but never received a call back? When you tell someone you are going to call back the next day or if the customer asks you to call them back, you do itNot just give them lip service and hope the customer doesn’t care or forgets about itIt’s mid-September and to me this installation is far from being completed, not until the inspection is passedI would think a responsible company would install the air conditioning unit, ensure the electrical work is done and passed successfullyYes, NorthStar isn’t doing the electrical work, but they are hiring a third party to do itThey said the responsibility of the electrician is theirs, I have attached the email response from [redacted] back in July, where she agrees with my wife that the electrician is their responsibilitySo I am surprised to see that she says they are not responsibe for the electrician, since you hired them! I would expect them to see it through and as quick as possible when issues arise, not months laterLucky for us the electrician responded or I would be sitting here with failed electrical work and not being able to use the AC in a safe mannerBy the way, I am still being “patient” waiting for this inspection to happen and passIt is unacceptable how things were handled, companies passing the blame back and forthAll we just want is this re-inspection done and have it pass so that we can go on our way and not have to deal with these companies ever againOn another note it seems they have not gone to a car dealership recently because we have and everyone we were introduced to gives their full name, their job and a business card just in case we forget their namesFancy thatWe know the owners full name because it’s on the websiteSo the excuse given about not knowing ones last name is invalidAgain how can one check credentials when you don’t have a last name? Sincerely, [redacted] ***
We installed the air conditioning in this customers home in June of 2016, everything was installed and air conditioning was started up the same day, about a week later the customer called asking for a permit #, I asked our third party subcontracted electrician to do this for me as we have to hire out for electrical installations, our electrician informed me that he would get this done, in the mean time the homeowner (or one of) was calling and emailing stating that we did not install the correct size air conditioner for their duplex home, we stated that we most certainly had, the customer then stated he negotiated with the owner on this company prior to installation for a larger one, which is not the case we do not negotiate on air conditioner sizing, the home only needs some much Tonnage per BTU for cooling this was calculated correctly, customer still continued to state we had installed an a/c that was much to small and wanted "money back" on the difference, though they were happily using a properly installed and running unit for approx 3-weeks by that point, that point, the customers main concern is that there friend got a larger A/C (his home was a two story single family) for 30$ less, his homes installation was alot easier to install from an installation standpoint meaning it cost us less in labour so we were able to charge lessThe homeowners (of them that I have spoken to or emailed with so far) have stated that we did not answer emails or phone calls, I have answered each and everyone one of their emails concerning their concerns, wanting money back or regarding the inspectionsThe homeowners expressed concern with having to pay for the work done immediately, this is because they were a one of customer, who has no credit history or credit with us, we call these retail customers, the one of customers, all companies have either a credit card, hold, a prepayment for work or a request for payment the day the work is completedMost companies take a security deposit, we do not, but in return we expect full paymentThe electrician I had hired to install the job for them was very slow in his responses regarding the permit to be pulled and any repair work to be done, most of the time I was not in contact with the electrical company as they would not respond, the homeowners of this home did not understand that this electrician was paid for the work completed and we were not going to hire and pay for another company to pull a permit or complete any deficiencies from our pockets, there a/c was running 200% perfectly despite there concerns with sizing (which was correct) the price (we sent them a $rebate: they were fine with that) and the electrical permit to be pulledI spoke with all homeowners concerned numerous times and they all assured me that the a/c worked great at no point did I "Jerk them around" as stated or provide "excuses" I told the husband of the homeowner exactly what issues we were having with the electrician and the permit, I asked them numerous times to be patient and I would get it sorted out and the inspection completed, I/we could only do so much when the electrican wont respond when already paid for, as for not knowing the electricians last name, it would be like going to a car dealership do you know the owner of the dealerships full name, no, not usually, in this case we know [redacted] the electrician worker, his phone number email address, company name etcI have never lied to the homeowners nor mislead them I told them I would call when I had an update but they called or emailed every second day anyhowWe have never "sat on our hands" lied or refused to help, we have done everything we could and after the complaint was filed the electrician finally made contact with the homesowners, fixed up any deficiencys he had (he had informed us he fixed these august already) and the inspection isapparently booked for September (not confirmed with homeowner this was confirmed with electricianI do have all copies of emails, text messages etc to attach if neccessary from between the homeowners, myself and electriciansThe most important issue for us is if the A/C is running as they paid for, they have had zero issues with it and is cooling excellantly, we have been informed that it is running as expected.why here
We installed the air conditioning in this customers home in June of 2016, everything was installed and air conditioning was started up the same day, about a week later the customer called asking for a permit #, I asked our third party subcontracted electrician to do this for me as we have to hire...
out for electrical installations, our electrician informed me that he would get this done, in the mean time the homeowner (or one of) was calling and emailing stating that we did not install the correct size air conditioner for their duplex home, we stated that we most certainly had, the customer then stated he negotiated with the owner on this company prior to installation for a larger one, which is not the case we do not negotiate on air conditioner sizing, the home only needs some much Tonnage per BTU for cooling this was calculated correctly, customer still continued to state we had installed an a/c that was much to small and wanted "money back" on the difference, though they were happily using a properly installed and running unit for approx 3-4 weeks by that point, that point, the customers main concern is that there friend got a larger A/C (his home was a two story single family) for 30$ less, his homes installation was alot easier to install from an installation standpoint meaning it cost us less in labour so we were able to charge less. The homeowners (3 of them that I have spoken to or emailed with so far) have stated that we did not answer emails or phone calls, I have answered each and everyone one of their emails concerning their concerns, wanting money back or regarding the inspections. The homeowners expressed concern with having to pay for the work done immediately, this is because they were a one of customer, who has no credit history or credit with us, we call these retail customers, the one of customers, all companies have either a credit card, hold, a prepayment for work or a request for payment the day the work is completed. Most companies take a security deposit, we do not, but in return we expect full payment. The electrician I had hired to install the job for them was very slow in his responses regarding the permit to be pulled and any repair work to be done, most of the time I was not in contact with the electrical company as they would not respond, the homeowners of this home did not understand that this electrician was paid for the work completed and we were not going to hire and pay for another company to pull a permit or complete any deficiencies from our pockets, there a/c was running 200% perfectly despite there concerns with sizing (which was correct) the price (we sent them a $50 rebate: they were fine with that) and the electrical permit to be pulled. I spoke with all homeowners concerned numerous times and they all assured me that the a/c worked great at no point did I "Jerk them around" as stated or provide "excuses" I told the husband of the homeowner exactly what issues we were having with the electrician and the permit, I asked them numerous times to be patient and I would get it sorted out and the inspection completed, I/we could only do so much when the electrican wont respond when already paid for, as for not knowing the electricians last name, it would be like going to a car dealership do you know the owner of the dealerships full name, no, not usually, in this case we know [redacted] the electrician worker, his phone number email address, company name etc. I have never lied to the homeowners nor mislead them I told them I would call when I had an update but they called or emailed every second day anyhow. We have never "sat on our hands" lied or refused to help, we have done everything we could and after the complaint was filed the electrician finally made contact with the homesowners, fixed up any deficiencys he had (he had informed us he fixed these august 5 already) and the inspection isapparently booked for September 15 (not confirmed with homeowner this was confirmed with electrician. I do have all copies of emails, text messages etc to attach if neccessary from between the homeowners, myself and electricians. The most important issue for us is if the A/C is running as they paid for, they have had zero issues with it and is cooling excellantly, we have been informed that it is running as expected.why here...
Complaint: [redacted] I am rejecting this response because:To follow up on NorthStar’s reply, yes the air conditioning unit was installed in June 2016 and it is working properly as one would expect when buying it brand new. And yes after much debate about the sizing of the unit with them they sent a $50 rebate for the difference of a 2.0 ton vs 2.5 ton unit, even though when we called it was for a 2.5 ton unit which our friend got. It would have been nice for NorthStar to tell us , hey we will be installing this size for you, just so you know. If it’s really the $50 difference for a 2.5, well then maybe we want the 2.5 ton instead. Maybe it is an overkill for our house size but if we were given that information up front we could decide what we want with the help of their opinion of what is best. Isn’t that like buying a car, you really only need what trim A has all to offer, but perhaps you want trim B cause the extra price gets you a lot more of these extra perks is worth it. In any case, that is done with and we are living with the 2.0 ton unit. But really that is not issue at hand since I did not go into details about that but Northstar feels the need they had to. So after agreeing on the air conditioning unit the MAIN issue left was the inspection which failed back in July’16 and wanting those issues fixed. I even showed NorthStar ([redacted]) a picture of the failed inspection sticker. Of course we never knew NorthStar hired another company to do the electrical work, it was only after the fact we started asking about the permit did we find out. NorthStar said they would get the electrician to get a hold of me once they got a hold of them. The electrician did get a hold of me near the end of August. Since then, it’s been me responding with the electrician to schedule things to get fixed and re-inspected which has taken a very long time. The electrician is not the fastest at responding but at least they respond, I can’t say the same for NorthStar. Every time I asked [redacted] for a callback, it never happened. I even waited a week one time until I called back only to get a response that the electrician will call me now. Perhaps they are busy but I don’t think a quick call would take much time. It’s mid-September and we are still waiting for a re-inspection which is tentatively scheduled this Weds Sept 21/16 by the electrician. I will wait and see how that goes, at this point it is not looking promising especially with what has transpired already. The supposed September 15th date that was given by [redacted] was never scheduled, we even called the city once again and were told the first inspection was never paid and the 2nd inspection has never been booked. This has been the same story over and over since June, nothing getting done. I haven’t heard from NorthStar since besides this reply to our Revdex.com complaint, no checkup to see how things were, nothing. They got paid, they don’t care. It’s funny how they respond once Revdex.com got involved. Now about patience. I think we have been very patient, probably moreso than many others would be. If a company was doing its job properly, communicating and the customer was satisfied, there would be no need for a customer to be calling. Name one person who would wait “patiently” for a company to call back after they say they would but never received a call back? When you tell someone you are going to call back the next day or if the customer asks you to call them back, you do it. Not just give them lip service and hope the customer doesn’t care or forgets about it. It’s mid-September and to me this installation is far from being completed, not until the inspection is passed. I would think a responsible company would install the air conditioning unit, ensure the electrical work is done and passed successfully. Yes, NorthStar isn’t doing the electrical work, but they are hiring a third party to do it. They said the responsibility of the electrician is theirs, I have attached the email response from [redacted] back in July, where she agrees with my wife that the electrician is their responsibility. So I am surprised to see that she says they are not responsibe for the electrician, since you hired them! I would expect them to see it through and as quick as possible when issues arise, not 2 months later. Lucky for us the electrician responded or I would be sitting here with failed electrical work and not being able to use the AC in a safe manner. By the way, I am still being “patient” waiting for this inspection to happen and pass. It is unacceptable how things were handled, companies passing the blame back and forth. All we just want is this re-inspection done and have it pass so that we can go on our way and not have to deal with these 2 companies ever again. On another note it seems they have not gone to a car dealership recently because we have and everyone we were introduced to gives their full name, their job and a business card just in case we forget their names. Fancy that. We know the owners full name because it’s on the website. So the excuse given about not knowing ones last name is invalid. Again how can one check credentials when you don’t have a last name? Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because:To follow up on NorthStar’s reply, yes the air conditioning unit was installed in June and it is working properly as one would expect when buying it brand newAnd yes after much debate about the sizing of the unit with them they sent a $rebate for the difference of a ton vs ton unit, even though when we called it was for a ton unit which our friend gotIt would have been nice for NorthStar to tell us , hey we will be installing this size for you, just so you knowIf it’s really the $difference for a 2.5, well then maybe we want the ton insteadMaybe it is an overkill for our house size but if we were given that information up front we could decide what we want with the help of their opinion of what is bestIsn’t that like buying a car, you really only need what trim A has all to offer, but perhaps you want trim B cause the extra price gets you a lot more of these extra perks is worth itIn any case, that is done with and we are living with the ton unitBut really that is not issue at hand since I did not go into details about that but Northstar feels the need they had toSo after agreeing on the air conditioning unit the MAIN issue left was the inspection which failed back in July’and wanting those issues fixedI even showed NorthStar ( [redacted] ) a picture of the failed inspection stickerOf course we never knew NorthStar hired another company to do the electrical work, it was only after the fact we started asking about the permit did we find outNorthStar said they would get the electrician to get a hold of me once they got a hold of themThe electrician did get a hold of me near the end of AugustSince then, it’s been me responding with the electrician to schedule things to get fixed and re-inspected which has taken a very long timeThe electrician is not the fastest at responding but at least they respond, I can’t say the same for NorthStarEvery time I asked [redacted] for a callback, it never happenedI even waited a week one time until I called back only to get a response that the electrician will call me nowPerhaps they are busy but I don’t think a quick call would take much timeIt’s mid-September and we are still waiting for a re-inspection which is tentatively scheduled this Weds Sept 21/by the electricianI will wait and see how that goes, at this point it is not looking promising especially with what has transpired alreadyThe supposed September 15th date that was given by [redacted] was never scheduled, we even called the city once again and were told the first inspection was never paid and the 2nd inspection has never been bookedThis has been the same story over and over since June, nothing getting doneI haven’t heard from NorthStar since besides this reply to our Revdex.com complaint, no checkup to see how things were, nothingThey got paid, they don’t careIt’s funny how they respond once Revdex.com got involvedNow about patienceI think we have been very patient, probably moreso than many others would beIf a company was doing its job properly, communicating and the customer was satisfied, there would be no need for a customer to be callingName one person who would wait “patiently” for a company to call back after they say they would but never received a call back? When you tell someone you are going to call back the next day or if the customer asks you to call them back, you do itNot just give them lip service and hope the customer doesn’t care or forgets about itIt’s mid-September and to me this installation is far from being completed, not until the inspection is passedI would think a responsible company would install the air conditioning unit, ensure the electrical work is done and passed successfullyYes, NorthStar isn’t doing the electrical work, but they are hiring a third party to do itThey said the responsibility of the electrician is theirs, I have attached the email response from [redacted] back in July, where she agrees with my wife that the electrician is their responsibilitySo I am surprised to see that she says they are not responsibe for the electrician, since you hired them! I would expect them to see it through and as quick as possible when issues arise, not months laterLucky for us the electrician responded or I would be sitting here with failed electrical work and not being able to use the AC in a safe mannerBy the way, I am still being “patient” waiting for this inspection to happen and passIt is unacceptable how things were handled, companies passing the blame back and forthAll we just want is this re-inspection done and have it pass so that we can go on our way and not have to deal with these companies ever againOn another note it seems they have not gone to a car dealership recently because we have and everyone we were introduced to gives their full name, their job and a business card just in case we forget their namesFancy thatWe know the owners full name because it’s on the websiteSo the excuse given about not knowing ones last name is invalidAgain how can one check credentials when you don’t have a last name? Sincerely, [redacted] ***
We installed the air conditioning in this customers home in June of 2016, everything was installed and air conditioning was started up the same day, about a week later the customer called asking for a permit #, I asked our third party subcontracted electrician to do this for me as we have to hire out for electrical installations, our electrician informed me that he would get this done, in the mean time the homeowner (or one of) was calling and emailing stating that we did not install the correct size air conditioner for their duplex home, we stated that we most certainly had, the customer then stated he negotiated with the owner on this company prior to installation for a larger one, which is not the case we do not negotiate on air conditioner sizing, the home only needs some much Tonnage per BTU for cooling this was calculated correctly, customer still continued to state we had installed an a/c that was much to small and wanted "money back" on the difference, though they were happily using a properly installed and running unit for approx 3-weeks by that point, that point, the customers main concern is that there friend got a larger A/C (his home was a two story single family) for 30$ less, his homes installation was alot easier to install from an installation standpoint meaning it cost us less in labour so we were able to charge lessThe homeowners (of them that I have spoken to or emailed with so far) have stated that we did not answer emails or phone calls, I have answered each and everyone one of their emails concerning their concerns, wanting money back or regarding the inspectionsThe homeowners expressed concern with having to pay for the work done immediately, this is because they were a one of customer, who has no credit history or credit with us, we call these retail customers, the one of customers, all companies have either a credit card, hold, a prepayment for work or a request for payment the day the work is completedMost companies take a security deposit, we do not, but in return we expect full paymentThe electrician I had hired to install the job for them was very slow in his responses regarding the permit to be pulled and any repair work to be done, most of the time I was not in contact with the electrical company as they would not respond, the homeowners of this home did not understand that this electrician was paid for the work completed and we were not going to hire and pay for another company to pull a permit or complete any deficiencies from our pockets, there a/c was running 200% perfectly despite there concerns with sizing (which was correct) the price (we sent them a $rebate: they were fine with that) and the electrical permit to be pulledI spoke with all homeowners concerned numerous times and they all assured me that the a/c worked great at no point did I "Jerk them around" as stated or provide "excuses" I told the husband of the homeowner exactly what issues we were having with the electrician and the permit, I asked them numerous times to be patient and I would get it sorted out and the inspection completed, I/we could only do so much when the electrican wont respond when already paid for, as for not knowing the electricians last name, it would be like going to a car dealership do you know the owner of the dealerships full name, no, not usually, in this case we know [redacted] the electrician worker, his phone number email address, company name etcI have never lied to the homeowners nor mislead them I told them I would call when I had an update but they called or emailed every second day anyhowWe have never "sat on our hands" lied or refused to help, we have done everything we could and after the complaint was filed the electrician finally made contact with the homesowners, fixed up any deficiencys he had (he had informed us he fixed these august already) and the inspection isapparently booked for September (not confirmed with homeowner this was confirmed with electricianI do have all copies of emails, text messages etc to attach if neccessary from between the homeowners, myself and electriciansThe most important issue for us is if the A/C is running as they paid for, they have had zero issues with it and is cooling excellantly, we have been informed that it is running as expected.why here
We installed the air conditioning in this customers home in June of 2016, everything was installed and air conditioning was started up the same day, about a week later the customer called asking for a permit #, I asked our third party subcontracted electrician to do this for me as we have to hire...
out for electrical installations, our electrician informed me that he would get this done, in the mean time the homeowner (or one of) was calling and emailing stating that we did not install the correct size air conditioner for their duplex home, we stated that we most certainly had, the customer then stated he negotiated with the owner on this company prior to installation for a larger one, which is not the case we do not negotiate on air conditioner sizing, the home only needs some much Tonnage per BTU for cooling this was calculated correctly, customer still continued to state we had installed an a/c that was much to small and wanted "money back" on the difference, though they were happily using a properly installed and running unit for approx 3-4 weeks by that point, that point, the customers main concern is that there friend got a larger A/C (his home was a two story single family) for 30$ less, his homes installation was alot easier to install from an installation standpoint meaning it cost us less in labour so we were able to charge less. The homeowners (3 of them that I have spoken to or emailed with so far) have stated that we did not answer emails or phone calls, I have answered each and everyone one of their emails concerning their concerns, wanting money back or regarding the inspections. The homeowners expressed concern with having to pay for the work done immediately, this is because they were a one of customer, who has no credit history or credit with us, we call these retail customers, the one of customers, all companies have either a credit card, hold, a prepayment for work or a request for payment the day the work is completed. Most companies take a security deposit, we do not, but in return we expect full payment. The electrician I had hired to install the job for them was very slow in his responses regarding the permit to be pulled and any repair work to be done, most of the time I was not in contact with the electrical company as they would not respond, the homeowners of this home did not understand that this electrician was paid for the work completed and we were not going to hire and pay for another company to pull a permit or complete any deficiencies from our pockets, there a/c was running 200% perfectly despite there concerns with sizing (which was correct) the price (we sent them a $50 rebate: they were fine with that) and the electrical permit to be pulled. I spoke with all homeowners concerned numerous times and they all assured me that the a/c worked great at no point did I "Jerk them around" as stated or provide "excuses" I told the husband of the homeowner exactly what issues we were having with the electrician and the permit, I asked them numerous times to be patient and I would get it sorted out and the inspection completed, I/we could only do so much when the electrican wont respond when already paid for, as for not knowing the electricians last name, it would be like going to a car dealership do you know the owner of the dealerships full name, no, not usually, in this case we know [redacted] the electrician worker, his phone number email address, company name etc. I have never lied to the homeowners nor mislead them I told them I would call when I had an update but they called or emailed every second day anyhow. We have never "sat on our hands" lied or refused to help, we have done everything we could and after the complaint was filed the electrician finally made contact with the homesowners, fixed up any deficiencys he had (he had informed us he fixed these august 5 already) and the inspection isapparently booked for September 15 (not confirmed with homeowner this was confirmed with electrician. I do have all copies of emails, text messages etc to attach if neccessary from between the homeowners, myself and electricians. The most important issue for us is if the A/C is running as they paid for, they have had zero issues with it and is cooling excellantly, we have been informed that it is running as expected.why here...
Complaint: [redacted] I am rejecting this response because:To follow up on NorthStar’s reply, yes the air conditioning unit was installed in June 2016 and it is working properly as one would expect when buying it brand new. And yes after much debate about the sizing of the unit with them they sent a $50 rebate for the difference of a 2.0 ton vs 2.5 ton unit, even though when we called it was for a 2.5 ton unit which our friend got. It would have been nice for NorthStar to tell us , hey we will be installing this size for you, just so you know. If it’s really the $50 difference for a 2.5, well then maybe we want the 2.5 ton instead. Maybe it is an overkill for our house size but if we were given that information up front we could decide what we want with the help of their opinion of what is best. Isn’t that like buying a car, you really only need what trim A has all to offer, but perhaps you want trim B cause the extra price gets you a lot more of these extra perks is worth it. In any case, that is done with and we are living with the 2.0 ton unit. But really that is not issue at hand since I did not go into details about that but Northstar feels the need they had to. So after agreeing on the air conditioning unit the MAIN issue left was the inspection which failed back in July’16 and wanting those issues fixed. I even showed NorthStar ([redacted]) a picture of the failed inspection sticker. Of course we never knew NorthStar hired another company to do the electrical work, it was only after the fact we started asking about the permit did we find out. NorthStar said they would get the electrician to get a hold of me once they got a hold of them. The electrician did get a hold of me near the end of August. Since then, it’s been me responding with the electrician to schedule things to get fixed and re-inspected which has taken a very long time. The electrician is not the fastest at responding but at least they respond, I can’t say the same for NorthStar. Every time I asked [redacted] for a callback, it never happened. I even waited a week one time until I called back only to get a response that the electrician will call me now. Perhaps they are busy but I don’t think a quick call would take much time. It’s mid-September and we are still waiting for a re-inspection which is tentatively scheduled this Weds Sept 21/16 by the electrician. I will wait and see how that goes, at this point it is not looking promising especially with what has transpired already. The supposed September 15th date that was given by [redacted] was never scheduled, we even called the city once again and were told the first inspection was never paid and the 2nd inspection has never been booked. This has been the same story over and over since June, nothing getting done. I haven’t heard from NorthStar since besides this reply to our Revdex.com complaint, no checkup to see how things were, nothing. They got paid, they don’t care. It’s funny how they respond once Revdex.com got involved. Now about patience. I think we have been very patient, probably moreso than many others would be. If a company was doing its job properly, communicating and the customer was satisfied, there would be no need for a customer to be calling. Name one person who would wait “patiently” for a company to call back after they say they would but never received a call back? When you tell someone you are going to call back the next day or if the customer asks you to call them back, you do it. Not just give them lip service and hope the customer doesn’t care or forgets about it. It’s mid-September and to me this installation is far from being completed, not until the inspection is passed. I would think a responsible company would install the air conditioning unit, ensure the electrical work is done and passed successfully. Yes, NorthStar isn’t doing the electrical work, but they are hiring a third party to do it. They said the responsibility of the electrician is theirs, I have attached the email response from [redacted] back in July, where she agrees with my wife that the electrician is their responsibility. So I am surprised to see that she says they are not responsibe for the electrician, since you hired them! I would expect them to see it through and as quick as possible when issues arise, not 2 months later. Lucky for us the electrician responded or I would be sitting here with failed electrical work and not being able to use the AC in a safe manner. By the way, I am still being “patient” waiting for this inspection to happen and pass. It is unacceptable how things were handled, companies passing the blame back and forth. All we just want is this re-inspection done and have it pass so that we can go on our way and not have to deal with these 2 companies ever again. On another note it seems they have not gone to a car dealership recently because we have and everyone we were introduced to gives their full name, their job and a business card just in case we forget their names. Fancy that. We know the owners full name because it’s on the website. So the excuse given about not knowing ones last name is invalid. Again how can one check credentials when you don’t have a last name? Sincerely, [redacted]