NorthStar Homes

Mother and Father inlaw got a house from them and house is nice but they got quite a few things they need to finish and they get ahold of them and tell them and nothing happens piss poir service if you ask me

See response letter here and attached.Dear Mr [redacted] , In regards to the complaint by Mr***, attached you will find the “Receipt for Design Fee and Drafting Services” as signed by [redacted] and [redacted] ***Please note that it states very clearly that the payment is strictly non-refundable and without contingenciesThe receipt is for payment for design work, conceptual drawings, etcIt is an authorization for us to proceed with that workIt also authorizes us to work the process up to final prints from the build centerThe agreement does not state that they would receive “full construction plans”Mr [redacted] terminated the project before we advanced to that stage of the process Mr [redacted] did receive two sets of prints from the build centers, one set from All American Homes and one set from Northstar Systembuilt (despite the name Northstar Systembuilt is an entirely different entity from Northstar Homes)Those plans are attached I am not sure of the basis of the promise of a quick turn around, and quick is such a relative termWe were first contacted by [redacted] on June 17th, about a new build high-end custom home in Crested Butte (in the mountains and a ski resort) where winter weather comes early and gives a very short build window Because we provide factory-built homes and set them year around, we are somewhat less restricted by weather but the ability to complete the necessary site work is dictated by the weather on siteHOA approvals and site work were not included in our scope of work The abridged version of the timeline is: Design Fee paid 08/11/15, prints from All American sent to [redacted] on 08/20/15, 08/27/60+ pages of HOA docs received from ***, 09/02/additional information received from [redacted] regarding roof lines for HOA and other changes, 09/02/prints from Northstar Systembuilt sent to [redacted] for HOA meeting on same date, 09/08/revised prints from Northstar Systembuilt sent to *** Mr [redacted] cancelled their project because they were out of timeBy their own admission, the original plans submitted to us in mid-June were beyond their budget so the design process had to begin from scratchUnfortunately for Mr [redacted] and Ms***, they had already lost time on their project while the un-buildable drawings were being produced by her father, which did not start until they had purchased the lotThey said that they have a background in construction and have lived in Crested Butte for five years so they should have been cognizant of what it would take to get their project put together in the available weather windowThey should also have been aware of the HOA requirements and what it would take to get HOA approval at the onsetOur first notification of HOA requirements was not until on or about August 10th Anyone that is aware of what is going on in the new home construction industry in Colorado this summer should understand just how busy every segment of the industry is and should have allowed for that in establishing their hopes of how long it would take It would seem that they set themselves up for disappointment from the very beginning There was no scam involvedWe have pages and pages of email conversations back and forth during the process, and multiple phone callsThey have received sets of printsPlans had to be changed during the process due to HOA requirements so additional plans had to be generatedThey were provided with specifications for the new houseIt is hard to believe that they feel that they have nothing to show for the fee that they paid Just prior to cancelling the project, Ms [redacted] in a conversation with Dwight expanded her expectations of what she should receive from us to include aerial views of their lot and illustrations showing the placement of the home, garage and shed on their lot (outbuildings were not included in our scope of work)At no point in time were these additional services included or offered Additionally, per their authorization we out-sourced drafting services, the cost of which was $2,The balance, $500, was paid to Dwight for his work in the design processNorthstar Homes is out our overhead costs that were expended to get the project to this point We are not really in the design business, we are in the house building business and offer the design work to help homebuyers get the home that they want and can affordIt is not a profit center for us We regret that the project did not turn out as Mr [redacted] had hoped but we do not believe that Northstar Homes is in anyway responsible for thatIt is likely that Mr [redacted] and Ms***’ real frustrations lie with their HOA and site work contractors but they have no recourse thereNorthstar Homes has met and exceeded the terms of the agreement, the fee that was paid by Mr [redacted] and Ms [redacted] has been disbursedTherefore there can be no refund of the fee Sincerely, Errol S [redacted] Operations Manager Northstar Homes, Inc Attachments: [redacted] initial request for info, Signed agreement, All American prints, Northstar prints, Original house design

from: Errol S [redacted] to: [email protected]: Fri, Oct 23, at 4:PMsubject: RE: ***Mr [redacted] ,Please see the attached credit card chargebackOn the same day Mr [redacted] was filing the Revdex.com complaint, he was also receiving credit back from the credit card company because he disputed the chargeSo for now, he already has his refund.Errol

Complaint: [redacted] I am rejecting this response because:In an email dated Aug 27, Dwight states: " Yes, everything from day one, with your original submitted plans from your Father is what NSSB is making their commitment to produce prints, elevations, foundation with load points, for your presentation to the HOA"In the agreement for the $3,design fee it even states: "Completed prints become the property of the buyer"We received any of this, thus we have gone to the CC company to pursue a charge back Regards, [redacted] ***