NorthStar Management & Consulting, Inc.

I have lived Sahuaro Point Villas since September of (months), I have lived most of the time here with my roommates fighting to get the management to fix MANY issues such as heat and air for weeks sometimes months withoutRecently withholding rent until fixed and then attempting to pay same day everything was fixed to be denied payment and be charged fees for being lateShowing management the emails and calls to the office trying t get maintenance to come fix the Ac, Heater, Hall lights stove etcand showing law stating that if living conditions are not met that I can withhold rent until fixed which means no late feesThey have refused to waive late fees, management refuses to speak to me, only being able to speak to receptionist other then time They are wait days to contact me back causing more late fees to be added on and site where payment is made has still not refunded rent paid that they are declining after a weekI am now being threatened with eviction due to their poor practice and refusal to speak to me (management)I have also been yelled at by receptionist over the phone and by receptionist at Sahuaro Point Villas site as wellShe screamed at my roommates in front of new residentsShe refused to send me my sign lease requested multiple ties and corporate's number and her managerswhen asked for nearly anything all that is received is attitude and never what you are actually trying to get

Oasis in the City Apartments (Phoenix, AZ) has been my home since April of 2015 and for the most part I had considered this time a wise choice. However, I have come to realize that the positive experience I have had with this property was a result of the Office Manager who went well above and beyond the call of duty to make all the residence feel welcomed, taken care of, and safe in our little 90 unit community. YESTERDAY, without warning they fired the office manager and the realities of the property management's greed, and callous behavior has come to light and without the compassion ** the former office manager myself, and other residence have finally lost our patience with the way the property is managed. Our grievances include a 50 cent per load increase (Dec. 1, 2015) on the washer and drier, despite the fact that the machines are old, constantly breaking, and quit working when they forget to collect quarters and the machine is full. The property managers do not offer enough paid hours for the 1 maintenance person so jobs are always backed up. Although the maintenance employee himself, does excellent work, he seems to be regularly pulled away from the repair requests of residence in order to appease the management companies by doing odd jobs that would allow them to make more money. Last Fall, we were notified of a 3 week project to put in a new sprinkler system and new lights for the courtyard. This project drug on for multiple months and was done so poorly it had to be redone. As a result the beautiful courtyard that is an advertised amenity has been patchy in areas, swampy from pooling water in other areas, and several spots are growing black mold. I have seen no efforts to improve the quality of the courtyard, nor did management make any apologies or accommodations for the extension of the project which left most of us with torn up patios and muddy walkways. While all of this has gone on rents have increased. This includes the fact that they still advertise "free utilities" but are tacking on $37.00 for water, sewer, and trash with all lease renewals this year. It is my belief that if you are receiving a poorer quality product you should not pay more for it, not do I believe that a company should advertise things that they do not provide. Although, I love my neighbors I am ashamed to hand my hard earned dollars over to this company every month.