NorthStar Management & Consulting

Oasis in the City Apartments (Phoenix, AZ) has been my home since April of and for the most part I had considered this time a wise choiceHowever, I have come to realize that the positive experience I have had with this property was a result of the Office Manager who went well above and beyond the call of duty to make all the residence feel welcomed, taken care of, and safe in our little unit communityYESTERDAY, without warning they fired the office manager and the realities of the property management's greed, and callous behavior has come to light and without the compassion [redacted] the former office manager myself, and other residence have finally lost our patience with the way the property is managedOur grievances include a cent per load increase (Dec1, 2015) on the washer and drier, despite the fact that the machines are old, constantly breaking, and quit working when they forget to collect quarters and the machine is fullThe property managers do not offer enough paid hours for the maintenance person so jobs are always backed upAlthough the maintenance employee himself, does excellent work, he seems to be regularly pulled away from the repair requests of residence in order to appease the management companies by doing odd jobs that would allow them to make more moneyLast Fall, we were notified of a week project to put in a new sprinkler system and new lights for the courtyardThis project drug on for multiple months and was done so poorly it had to be redoneAs a result the beautiful courtyard that is an advertised amenity has been patchy in areas, swampy from pooling water in other areas, and several spots are growing black moldI have seen no efforts to improve the quality of the courtyard, nor did management make any apologies or accommodations for the extension of the project which left most of us with torn up patios and muddy walkwaysWhile all of this has gone on rents have increasedThis includes the fact that they still advertise "free utilities" but are tacking on $for water, sewer, and trash with all lease renewals this yearIt is my belief that if you are receiving a poorer quality product you should not pay more for it, not do I believe that a company should advertise things that they do not provideAlthough, I love my neighbors I am ashamed to hand my hard earned dollars over to this company every month