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Northstar Mitsubishi

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Northstar Mitsubishi Reviews (9)

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] My word of mouth will be don't buy from this dealer thank you In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

As requested, Dealer # [redacted] / addres : Northstar auto sales [redacted] *** [redacted] **

Thank you for bringing the concerns of [redacted] to my attention.  I have made every effort to address [redacted]' issues.  Specifically, we installed four new brake pads and four new rotors on her vehicle. Based on our service department's evaluation, this was not...

necessary, as the condition of these items was still in compliance with lemon law guidelines.  However, we did this in an effort to satisfy [redacted].
Additionally, we replaced a front HID bulb and upgraded all four tires on the vehicle.  Contrary to [redacted]' assertion, the original rims were not replaced, but, rather left intact on the vehicle.  Our service department also thoroughly checked the vehicle's transmission and exhaust system for a leakage. No problems were found.
As is our normal procedure, we provided this customer with a copy of the Carfax for this vehicle.  There is absolutely no indication on the Carfax that this vehicle has been in an accident. (We would be happy to provide you with a copy of the Carfax upon request).
Further, the description of the vehicle's make and model on the Carfax was exactly as it appeared on our window sticker and on our website.  In none of these locations was the vehicle described as being the Sports Edition.  As such, it is unclear to us why [redacted] thought it was. 
At Northstar Auto Sales, we appreciate the importance of addressing our customers' concerns.  We would be more than happy to have another thorough inspection of [redacted]' vehicle (including putting her navigation system to the test).  I invite her to call me at any time during regular business hours to set up another service appointment.
Yours sincerely,
[redacted]
*

Revdex.com:At this time, I have not been contacted by NorthStar Auto Sales regarding complaint ID [redacted].Sincerely,[redacted]

[redacted],        
    As per our conversation, this email is to verify that Northstar Auto Sales II is not located at [redacted] and is not affiliated with Universal Auto Plaza Inc in anyway.  If you could please remove this case...

from our Revdex.com records as this customer is not ours.  Thank you in advance for your help.  Please let me know if there is anything further you may need. 
 
ID#[redacted]
 
Thank you,
[redacted]
[redacted] 
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
 My word  of mouth will be don't buy from this dealer.   thank you 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted]:
In response to [redacted]' business complaint I would like to verify the details of this situation to reassure that Northstar stands by our customers in every possible situation in accordance with fair business practices and New York State laws.
[redacted] purchased a 2005 Mercedes Benz ML500 on January [redacted], 2012. At the time of purchase, as with all purchases at our dealership, a complete CARFAX vehicle history report outlining the history of the vehicle was available at customer request. Any damage to the vehicle, especially major damage as in the case of a flood would be reportable, and result in a Salvage title. This vehicle had a clean title and any claims relating to flood damage can be dismissed as speculation. Furthermore, [redacted] is bringing about these complaints more than 2 years after the transaction occurred. When the vehicle was sold the odometer read 77254. It is standard practice per NYS Lemon Law to provide Limited Warranty coverage for 60 days on a vehicle with this mileage. In addition to this coverage [redacted] purchased a 24 month service contract for further protection against unscheduled maintenance and repair. At this time that warranty would be expired and the customer shall be deemed responsible for all repair costs.
At the time of transaction, we sell quality, roadworthy vehicles and offer our customers extensive options to protect their investment. Since this vehicle has been out of our possession for over 2 years, we can not speak as to how the vehicle has been driven, maintained, and serviced. A vehicle is composed of many moving parts all subject to natural wear. In the case of this sale, as with all of our business, we have maintained our strict policies in regards to vehicle quality and customer service. As a dealer we have given [redacted] the information and coverage she deemed acceptable for her purchase. We welcome [redacted] to bring the vehicle in for service, we will not however pay for the desired services, as the warranty period has long been expired.
Sincerely,
[redacted]

Revdex.com:At this time, I have not been contacted by NorthStar Auto Sales regarding complaint ID [redacted].Sincerely,[redacted]

As requested, Dealer # [redacted] /   addres :    Northstar auto sales   [redacted] [redacted] [redacted]   [redacted]

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