Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I will be next week July 14th or 15th to return the glasses and pick up my full refund. New Response: The 3rd eye exam WAS different and that accredited/liscensed doctor stated that I would NOT have been able to see properly out of the glasses made by [redacted]'s perscription or ever "get use" to the progressive lenses that Northstar Optical made for me. Because of the 2 inaccurate exams and what they were telling me I was afraid that the progressives were not the right option (nor would they have made a 3rd pair that would have been correct, even though the first 2 pair of glasses were made from their mistakes) But I still have no idea because I never tried progressives that have the correct prescription. I agree that they were begrudgingly trying to make me happy at that point, but I NEVER would have chosen the final pair of bifocal lenses if there wasn't the NO REFUND policy. They made this seem like my only option. With the execption of the NO REFUND policy no other policy information is stated clearly nor are their prices. If Northstar's eye exams were accurate I would not have been in this postion. I just wanted to see clearly and not to have gone through all of this trouble. I do appreciate that in the end they are refunding my money. Regards,
[redacted]
Under normal circumstances we have a no refund policy this is clearly posted on the wall behind our counter and is on all of our receipts including the credit card slip that she signed. We do Drs remakes for Rx changes at no extra charge. We did this 2 times. On the last exam I did for her,...
the prescription was very close, almost indistinguishable to the human eye compared to her final prescription from the other doctor. before we remade the 3rd final pair, I spoke with Brandee about that.we decided together that her main problem was getting adapted to the progressive multi-focal lenses that she purchased. so we put her in a lined bifocal that is extra wide so she could have a larger reading area. We have another policy that she was made well aware of on at least 2 occasions the first time was when she purchased the glasses and again when we remade them the last time. Its called a patient non-adapt. If a patient is unable to adapt to their progressive lenses we will make them in a standard lined bifocal at no charge with no refund on the difference. If the patient wants anything extra, like a larger bifocal they would have to pay the difference. In this situation her glasses frame and lenses with a standard lined bifocal (ft28)would be $99.00. She chose to special order a larger lined bifocal (ft45) the price of these would be $220.00 for frame and lenses. Under normal circumstances she would owe us $121.00 for that difference. This situation is well beyond “normal circumstances”. Since she was unhappy with my exam I waived the upgrade fee. After she received her glasses she wanted me to pay for the exam that she received at the other place and give her the difference back on her glasses between the progressive lens price and the ft45 price. Once again Brian explained our policies, technically she owes us. She does not understand or won't listen to what we tell her. Brian brought this to my attention. I spoke with her yesterday 06/25/2015 I explained our policy's one more time and told her I was willing to completely go against all of our policies. And give her a refund on the vision exam which was $29.00 and I was willing to give her the difference back from the original $249.00 that she spent on the glasses and the $220.00 that the ft45 with frame would have originally cost. That is a total of $59.00.I have two options for her to choose from she can bring her glasses back and I will issue her a full refund $278.00. Or she can keep her glasses and I will give her $59.00 back.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I will be next week July 14th or 15th to return the glasses and pick up my full refund. New Response: The 3rd eye exam WAS different and that accredited/liscensed doctor stated that I would NOT have been able to see properly out of the glasses made by [redacted]'s perscription or ever "get use" to the progressive lenses that Northstar Optical made for me. Because of the 2 inaccurate exams and what they were telling me I was afraid that the progressives were not the right option (nor would they have made a 3rd pair that would have been correct, even though the first 2 pair of glasses were made from their mistakes) But I still have no idea because I never tried progressives that have the correct prescription. I agree that they were begrudgingly trying to make me happy at that point, but I NEVER would have chosen the final pair of bifocal lenses if there wasn't the NO REFUND policy. They made this seem like my only option. With the execption of the NO REFUND policy no other policy information is stated clearly nor are their prices. If Northstar's eye exams were accurate I would not have been in this postion. I just wanted to see clearly and not to have gone through all of this trouble. I do appreciate that in the end they are refunding my money. Regards,
[redacted]
Under normal circumstances we have a no refund policy this is clearly posted on the wall behind our counter and is on all of our receipts including the credit card slip that she signed. We do Drs remakes for Rx changes at no extra charge. We did this 2 times. On the last exam I did for her,...
the prescription was very close, almost indistinguishable to the human eye compared to her final prescription from the other doctor. before we remade the 3rd final pair, I spoke with Brandee about that.we decided together that her main problem was getting adapted to the progressive multi-focal lenses that she purchased. so we put her in a lined bifocal that is extra wide so she could have a larger reading area. We have another policy that she was made well aware of on at least 2 occasions the first time was when she purchased the glasses and again when we remade them the last time. Its called a patient non-adapt. If a patient is unable to adapt to their progressive lenses we will make them in a standard lined bifocal at no charge with no refund on the difference. If the patient wants anything extra, like a larger bifocal they would have to pay the difference. In this situation her glasses frame and lenses with a standard lined bifocal (ft28)would be $99.00. She chose to special order a larger lined bifocal (ft45) the price of these would be $220.00 for frame and lenses. Under normal circumstances she would owe us $121.00 for that difference. This situation is well beyond “normal circumstances”. Since she was unhappy with my exam I waived the upgrade fee. After she received her glasses she wanted me to pay for the exam that she received at the other place and give her the difference back on her glasses between the progressive lens price and the ft45 price. Once again Brian explained our policies, technically she owes us. She does not understand or won't listen to what we tell her. Brian brought this to my attention. I spoke with her yesterday 06/25/2015 I explained our policy's one more time and told her I was willing to completely go against all of our policies. And give her a refund on the vision exam which was $29.00 and I was willing to give her the difference back from the original $249.00 that she spent on the glasses and the $220.00 that the ft45 with frame would have originally cost. That is a total of $59.00.I have two options for her to choose from she can bring her glasses back and I will issue her a full refund $278.00. Or she can keep her glasses and I will give her $59.00 back.