Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.] I understand that the $was not towards the rotors! I have faxed the receipts and details to Chad on March 9thI will be expecting a check within a couple of weeksPlease have the courtesy to let me know, otherwise I will keep momoving forward with this case
Regards,
Vehicle was addressed at your *** *** ***. There will be no extended warranty as you have the certification warranty that covers you for years or 100,miles which ever come first from the first date of service. A check has been requested for the $"We also had to pay $towards the wheel bearing" as mentioned in your original report
Sent: Monday, February 27, 9:AM Subject: #*** To Whom This May Concern, This customer was reimbursed the $she said she was out of pocketand we sent brand new rotors to the dealership of her choice for repair. If she still isn't happy she's more than welcome to trade in the used vehicle she bought. She didn't buy a brand new vehicle, and we tried to address her concern. At the end of the day it's still a used vehicle from a previous owner, 59,miles to be exact and it's years old 4Runner. They did not buy a warranty and paid cash. I'm including what our dealership made on this customernothing (LINE#)(M=MODIFY)(?=CMD LIST) NOTES -2326 82 -SHIFT F1=FKEYS BANK=CASH DEAL MONTHLY PYMT () That's a negitive $2,the $is processing in finance and when all was said an done the dealership took a One Thousand Eight Hundred Forty Four Dollar negative deal. We also replace rotors (she had no extended warranty, declined to purchase one) and reimbursed her $she said she was out of pocket AND took to parts to the dealership of her choice. We did more than what was necessary to address her concerns. Thank you -- Julie ***Customer Relations Manager*** *** *** ** ***
*** *** ***
*** ** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed
the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me
We are more then willing to cancel Mr*** warranty. We just need a "Request For Cancellation" form filled out. We can fax the phone to make things easier we just need a fax number. The amount of the warranty will then be credited to the outstanding balance of the loan with
*** ***. Also, are we cancelling the GAP Coverage also???
Sent: Wednesday, October 28, 12:PM To: drteam Subject: #*** To Whom This May Concern, We have been in touch with the customer. Jim R*** our Sales Manager did speak with the customer. Jim did explain what exactly was done on his vehicle. The customer has
requested a print out of the work report of what was done. The car did have a minor scratch that required it to go to the body shop for repair. The work order will show that there was about in parts used for the repair and then the labor that was charged. The car fax is clean from any accidents. Jim did apologize for his sales person, Tom Melanson for not getting back to him as he should have. There is not going to be any compensation as the vehicle lost $at time of sales. Jim will get a copy of the repair order to the customer. Julie R***Customer Relations Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
I've spoken to the office of the Harris County District Attorney's Office and they informed me of my rights. I'm not making an uneducated statement against Don McGill. They were very clear all the way up their chain that they would do what is in the best interest of Toyota. I have to do what is in my best interest and sue them in court for a refund.
Regards, **
To Whom This May Concern, The customer did come into our Service Department and dealt with Steven. Steven did explain since the vehicle was hit it was necessary to do the alignment first to see what was going on. The alignment was performed and the strut replacement was
advised. The customer took her Lexus to an aftermarket service shop and they told her the same thing that the strut needed to be replaced but it wasn't necessary to do the alignment first to fix and then do another alignment after all service work was performed. We will reimburse the $96.88. As far as her dash lights... service did adjust her steering angle sensor and was advised that she needed to replace the rear tire pressure sensor. The check is being mailed to her home address. She also left our Service Department threating to make life miserable for us by contacting the Revdex.com and any other site she could contact. We're not miserable at allwe're all about taking care of our customer's. Thank you in advance
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards,
As you can see from the photos, this is how the brake rotors were when they certified the vehicleOne of the points is : Brake rotors free of rust and in good conditon! They were so rusted they didn't even sit on the wheel hub correctlyThe dealership should be ashamed of themselves!! Again, I want compensation for this and more than $The dealership is intentionally cheating people!
Our Finance Director has contacted the proper bureau's to address the inquires. It can take 30-days to reflect on a credit report. Teno F* is our Finance Director
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards,
The year was wrong on the car, it is a Black Toyota Runner LimitedThis is not about a rock chipPlease see original complaintIt is about a wheel bearing and brake rotors!!!!!!!!! It would be nice if they actually READ the complaintI find it very insulting since I provided plenty of informationLike I said, I have all documentation, photos and original brake rotors to back up my complaint! Sincerely, *** ***
Chad our Service Manager has received the customer's receipts. He's making sure that they are reimbursed for any out of pocket expense. Also, their $50.00 Certified Deductible has already been paid.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending...
it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.
Sent: Monday, January 11, 2016 3:01 PM Subject: Re: You have a New Message from Revdex.com Regarding Complaint #[redacted]I have read the response by Don McGill and I am fine with it, however, they asked an additional question that I didn't know how to respond to properly without clicking the accept or reject links. I wasn't certain if I clicked to accept, if it would go through as it said there would be no further action if accepted. If someone from Don McGill would like to simply email me, I will have to find a way to receive a fax as I do not have a fax machine. Also, although I am happy to accept their offer, I am also reasonable. If it is easier and cheaper on Don McGill to simply replace the front door trim pieces I am happy to accept that instead as well. I was told that the parts are not extremely pricey and labor is not to lengthy. Either way I am satisfied. Thanks. [redacted]@hotmail.com Sent from my iPhone
Revdex.com:
I have reviewed the response made by the business in...
reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
Regards,
I spoke to the 3 members of the business that were stated. I did not however say there was not an issue and that I only wanted to express my opinion. There is a huge issue that should be resolved per my request. I did state that the body shop guy, Brian , did what he could, and that I appreciate the call back from the general manager. However the same issue applies, they lied to me, which the general manager did state snd agreed to that I was lied to. But for this company to not do anything further to rectify the issues they caused is unbelievable. I know they won't acknowledge my request, but in the end it is the right thing to do. It just depends on if the dealership believes in doing the right thing.
To Whom This May Concern,Ms. [redacted] came into our dealership to purchase a vehicle. She brought in a co-buyer that she passed off as her brother when in fact it was not her brother (her father stated that she only has a twin sister) that was the first of the...
deception. Ms. [redacted] and her co-buyer were contracted on a vehicle of which they took delivery of. Her co-buyer sent a check to Toyota Financial Services for $15,000.00 to reduce the amount owed on her trade and then stopped payment on the check. When she was notified of the stop payment the excuse that was given was "oh that was a mistake I'll send another check" which they did. After the second check was received by Toyota Financial Services they sent us, Don McGill Toyota of Katy the title for her trade thinking that there was no longer a lien against the vehicle. Once we received that title, we Don McGill Toyota of Katy issued Ms. [redacted] a check for $4,300.00 money due her from the payoff. We put her trade through our Service Department to Certify it for sale at a cost of $750.00. During this time, they stopped payment on the second check for $15,000.00, cashed our check for $4,300.00!! This is referred to as Theft By Deception, see definition below: Theft by deception generally means the use of deception to obtain control over the property or services of another. The following is an example of a state statute governing theft by deception:Theft by deception.A person commits theft if he obtains property of another by deception. A person deceives if he intentionally:(1) Creates or reinforces a false impression, including false impressions as to law, value, intention, or other state of mind; but deception as to a person's intention to perform a promise shall not be inferred from the fact alone that he did not subsequently perform the promise; or(2) Prevents another from acquiring information which would affect his judgment of a transaction; or(3) Fails to correct a false impression which the deceiver previously created or reinforced, or which the deceiver knows to be influencing another to whom he stands in a fiduciary or confidential relationship; or(4) Uses a credit card, charge plate, or any other instrument which purports to evidence an undertaking to pay for property or services delivered or rendered to or upon the order of a designated person or bearer (a) where such instrument has been stolen, forged, revoked, or canceled, or where for any other reason its use by the actor is unauthorized, or (b) where the actor does not have the intention and ability to meet all obligations to the issuer arising out of his use of the instrument.At this time Ms. [redacted] was asked to bring back our car and to pick up her trade..... and reimburse Don McGill Toyota of Katy for the $4,300.00 she took from us through "Theft By Deception." There was no damage done to her car, and in all actuality she owes Don McGill Toyota of Katy for the service that was performed to her vehicle by an honest, reputable business while she played games with her friend writing "BAD CHECKS". She has the opportunity to clear her balance with us by 11/30/2015 or to sign a legal agreement to make payments by 11/30/2015 before we turn this over to the Harris County District Attorney.
Chad our Service Manager has left messages the past couple of days. The vehicle is certified and has an assigned certification number. The customer needs to contact Chad to schedule his service visit, so the teams can take a look at his vehicle. The number is 832-772-1712, Chad our...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.] I understand that the $was not towards the rotors! I have faxed the receipts and details to Chad on March 9thI will be expecting a check within a couple of weeksPlease have the courtesy to let me know, otherwise I will keep momoving forward with this case
Regards,
Vehicle was addressed at your *** *** ***. There will be no extended warranty as you have the certification warranty that covers you for years or 100,miles which ever come first from the first date of service. A check has been requested for the $"We also had to pay $towards the wheel bearing" as mentioned in your original report
Sent: Monday, February 27, 9:AM Subject: #*** To Whom This May Concern, This customer was reimbursed the $she said she was out of pocketand we sent brand new rotors to the dealership of her choice for repair. If she still isn't happy she's more than welcome to trade in the used vehicle she bought. She didn't buy a brand new vehicle, and we tried to address her concern. At the end of the day it's still a used vehicle from a previous owner, 59,miles to be exact and it's years old 4Runner. They did not buy a warranty and paid cash. I'm including what our dealership made on this customernothing (LINE#)(M=MODIFY)(?=CMD LIST) NOTES -2326 82 -SHIFT F1=FKEYS BANK=CASH DEAL MONTHLY PYMT () That's a negitive $2,the $is processing in finance and when all was said an done the dealership took a One Thousand Eight Hundred Forty Four Dollar negative deal. We also replace rotors (she had no extended warranty, declined to purchase one) and reimbursed her $she said she was out of pocket AND took to parts to the dealership of her choice. We did more than what was necessary to address her concerns. Thank you -- Julie ***Customer Relations Manager*** *** *** ** ***
*** *** ***
*** ** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed
the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me
We are more then willing to cancel Mr*** warranty. We just need a "Request For Cancellation" form filled out. We can fax the phone to make things easier we just need a fax number. The amount of the warranty will then be credited to the outstanding balance of the loan with
*** ***. Also, are we cancelling the GAP Coverage also???
Sent: Wednesday, October 28, 12:PM To: drteam Subject: #*** To Whom This May Concern, We have been in touch with the customer. Jim R*** our Sales Manager did speak with the customer. Jim did explain what exactly was done on his vehicle. The customer has
requested a print out of the work report of what was done. The car did have a minor scratch that required it to go to the body shop for repair. The work order will show that there was about in parts used for the repair and then the labor that was charged. The car fax is clean from any accidents. Jim did apologize for his sales person, Tom Melanson for not getting back to him as he should have. There is not going to be any compensation as the vehicle lost $at time of sales. Jim will get a copy of the repair order to the customer. Julie R***Customer Relations Manager
The customer picked up their check
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
I've spoken to the office of the Harris County District Attorney's Office and they informed me of my rights. I'm not making an uneducated statement against Don McGill. They were very clear all the way up their chain that they would do what is in the best interest of Toyota. I have to do what is in my best interest and sue them in court for a refund.
Regards, **
*** said she would refund the moneyIt was signed up for at the time of contractingIt could take up to 3-weeks to receive the check
She's mentioned courtwe at this point will no longer be dealing with this concern. It's was responded to originally and we stand by that
To Whom This May Concern, The customer did come into our Service Department and dealt with Steven. Steven did explain since the vehicle was hit it was necessary to do the alignment first to see what was going on. The alignment was performed and the strut replacement was
advised. The customer took her Lexus to an aftermarket service shop and they told her the same thing that the strut needed to be replaced but it wasn't necessary to do the alignment first to fix and then do another alignment after all service work was performed. We will reimburse the $96.88. As far as her dash lights... service did adjust her steering angle sensor and was advised that she needed to replace the rear tire pressure sensor. The check is being mailed to her home address. She also left our Service Department threating to make life miserable for us by contacting the Revdex.com and any other site she could contact. We're not miserable at allwe're all about taking care of our customer's. Thank you in advance
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards,
As you can see from the photos, this is how the brake rotors were when they certified the vehicleOne of the points is : Brake rotors free of rust and in good conditon! They were so rusted they didn't even sit on the wheel hub correctlyThe dealership should be ashamed of themselves!! Again, I want compensation for this and more than $The dealership is intentionally cheating people!
Our Finance Director has contacted the proper bureau's to address the inquires. It can take 30-days to reflect on a credit report. Teno F
* is our Finance Director
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards,
The year was wrong on the car, it is a Black Toyota Runner LimitedThis is not about a rock chipPlease see original complaintIt is about a wheel bearing and brake rotors!!!!!!!!! It would be nice if they actually READ the complaintI find it very insulting since I provided plenty of informationLike I said, I have all documentation, photos and original brake rotors to back up my complaint! Sincerely, *** ***
Chad our Service Manager has received the customer's receipts. He's making sure that they are reimbursed for any out of pocket expense. Also, their $50.00 Certified Deductible has already been paid.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending...
it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.
Sent: Monday, January 11, 2016 3:01 PM Subject: Re: You have a New Message from Revdex.com Regarding Complaint #[redacted]I have read the response by Don McGill and I am fine with it, however, they asked an additional question that I didn't know how to respond to properly without clicking the accept or reject links. I wasn't certain if I clicked to accept, if it would go through as it said there would be no further action if accepted. If someone from Don McGill would like to simply email me, I will have to find a way to receive a fax as I do not have a fax machine. Also, although I am happy to accept their offer, I am also reasonable. If it is easier and cheaper on Don McGill to simply replace the front door trim pieces I am happy to accept that instead as well. I was told that the parts are not extremely pricey and labor is not to lengthy. Either way I am satisfied. Thanks. [redacted]@hotmail.com Sent from my iPhone
Revdex.com:
I have reviewed the response made by the business in...
reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
Regards,
I spoke to the 3 members of the business that were stated. I did not however say there was not an issue and that I only wanted to express my opinion. There is a huge issue that should be resolved per my request. I did state that the body shop guy, Brian , did what he could, and that I appreciate the call back from the general manager. However the same issue applies, they lied to me, which the general manager did state snd agreed to that I was lied to. But for this company to not do anything further to rectify the issues they caused is unbelievable. I know they won't acknowledge my request, but in the end it is the right thing to do. It just depends on if the dealership believes in doing the right thing.
To Whom This May Concern,Ms. [redacted] came into our dealership to purchase a vehicle. She brought in a co-buyer that she passed off as her brother when in fact it was not her brother (her father stated that she only has a twin sister) that was the first of the...
deception. Ms. [redacted] and her co-buyer were contracted on a vehicle of which they took delivery of. Her co-buyer sent a check to Toyota Financial Services for $15,000.00 to reduce the amount owed on her trade and then stopped payment on the check. When she was notified of the stop payment the excuse that was given was "oh that was a mistake I'll send another check" which they did. After the second check was received by Toyota Financial Services they sent us, Don McGill Toyota of Katy the title for her trade thinking that there was no longer a lien against the vehicle. Once we received that title, we Don McGill Toyota of Katy issued Ms. [redacted] a check for $4,300.00 money due her from the payoff. We put her trade through our Service Department to Certify it for sale at a cost of $750.00. During this time, they stopped payment on the second check for $15,000.00, cashed our check for $4,300.00!! This is referred to as Theft By Deception, see definition below: Theft by deception generally means the use of deception to obtain control over the property or services of another. The following is an example of a state statute governing theft by deception:Theft by deception.A person commits theft if he obtains property of another by deception. A person deceives if he intentionally:(1) Creates or reinforces a false impression, including false impressions as to law, value, intention, or other state of mind; but deception as to a person's intention to perform a promise shall not be inferred from the fact alone that he did not subsequently perform the promise; or(2) Prevents another from acquiring information which would affect his judgment of a transaction; or(3) Fails to correct a false impression which the deceiver previously created or reinforced, or which the deceiver knows to be influencing another to whom he stands in a fiduciary or confidential relationship; or(4) Uses a credit card, charge plate, or any other instrument which purports to evidence an undertaking to pay for property or services delivered or rendered to or upon the order of a designated person or bearer (a) where such instrument has been stolen, forged, revoked, or canceled, or where for any other reason its use by the actor is unauthorized, or (b) where the actor does not have the intention and ability to meet all obligations to the issuer arising out of his use of the instrument.At this time Ms. [redacted] was asked to bring back our car and to pick up her trade..... and reimburse Don McGill Toyota of Katy for the $4,300.00 she took from us through "Theft By Deception." There was no damage done to her car, and in all actuality she owes Don McGill Toyota of Katy for the service that was performed to her vehicle by an honest, reputable business while she played games with her friend writing "BAD CHECKS". She has the opportunity to clear her balance with us by 11/30/2015 or to sign a legal agreement to make payments by 11/30/2015 before we turn this over to the Harris County District Attorney.
Chad our Service Manager has left messages the past couple of days. The vehicle is certified and has an assigned certification number. The customer needs to contact Chad to schedule his service visit, so the teams can take a look at his vehicle. The number is 832-772-1712, Chad our...
Service Manager.