[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me
To Whom This May Concern,We have spoken with the customer on a couple of occasions I think we have been very patient in listening to their concerns We even reimbursed them for a service bill for service that wasn't even performed at our dealership Their truck is nine years old and out of warranty We have given them some options on getting into something newer There is a little bit of negative equity in their current vehicle and that amount would be rolled into their new loan With that being saidit's going to increase the payments of the new vehicle higher than what they feel comfortable with We have passed on their contact information to one of our Senior Sales Representatives, Marta She will be contacting the customer and go over every option they have at this point There is no possible way to put them into a new [redacted] and keep their payments the same without putting some money down
To Whom This May Concern,This customer was reimbursed the $she said she was out of pocketand we sent brand new rotors to the dealership of her choice for repair If she still isn't happy she's more than welcome to trade in the used vehicle she bought She didn't buy a brand new vehicle, and we tried to address her concern At the end of the day it's still a used vehicle from a previous owner, 59,miles to be exact and it's years old 4Runner They did not buy a warranty and paid cash I'm including what our dealership made on this customernothing (LINE#)(M=MODIFY)(?=CMD LIST) NOTES - -SHIFT F1=FKEYS BANK=CASH DEAL MONTHLY PYMT () That's a negitive $2,the $is processing in finance and when all was said an done the dealership took a One Thousand Eight Hundred Forty Four Dollar negative deal We also replace rotors (she had no extended warranty, declined to purchase one) and reimbursed her $she said she was out of pocket AND took to parts to the dealership of her choice We did more than what was necessary to address her concerns Thank you -- Julie [redacted] ***In regards to this customerChad our Service Manager has asked her to send him her receipt for whatever repairs she had done on her vehicle Also, that $was the certified deductible that's due regardless, but we did reimburse her She can send her bill to Katy Freeway, Katy,TX Attn: Chad Thank you in advance-- Julie [redacted] Customer Relations Manager [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.]First of all , We purchased a certified vechicle from the dealerSecond of all, I did not know a check was mailed, noone had contacted me(we just received it) They did NOT pay for the rotors, a check was sent to us for PART of the cost of the rotors (see previous responses) and NOONE named Chad has ever called or contacted us to speak with us, nor has any other person from this dealership Obviously personnel from the dealership do not even have the common courtesy to call or email us to try to resolve this matter Furthermore they apparently either can't read and/or understand the previous complaints in full since now someone one named Julie is dealing with this matter but cannot state the correct information back to me regarding what has or has not been paid to usIf personnel from this dealership can actually take care of this matter, we would be happy to have that done(It still will not address my time and EXTREME aggravation) but I would like my out of pocket covered Regards,
To Whom This May Concern, The $refunded was not for your rotorsAs a courtesy we refunded your $deductible for service Chad our Service Manager asked to see your invoice where you're out money as you have claimed That is necessary going forward Fax it to 832-772-attention Chad or Julie
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint As of 2/16/17: My trade off has not bee paid off; we purchased this vehicle weeks agoAs of right now the trade off vehicle is now late due to them not paying it off; and for it not to further affect my wife's credit; a payment had to be madeI have tried reaching MrTito F [redacted] and can not seem to get a responseI will keep this complaint open until I see results Regards, [redacted]
Came in for the recall which was completed Her additional repairs are completely unrelated to the recall and vehicle had a rock chip in the windshield as noted in service history There will be no reimbursement for service nor for the windshield When you have a chip you will always have the possibility of it turning into a crack which hers did
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] Regards, I fixed the year, it was a typoIt was BOTH rotors, and the front driver wheel bearing , not to mention all the TIME we spent fixing the dealerships VERY LARGE AND UNETHICAL MISTAKE!!!!!!! The dealership only paid for rotorAgain, I have pictures and all paperwork from repairs I want full reimbursement as stated in my original complaint! The amount is $
To Whom This May Concern,Ms [redacted] came into our dealership to purchase a vehicle She brought in a co-buyer that she passed off as her brother when in fact it was not her brother (her father stated that she only has a twin sister) that was the first of the deception Ms [redacted] and her co-buyer were contracted on a vehicle of which they took delivery of Her co-buyer sent a check to Toyota Financial Services for $15,to reduce the amount owed on her trade and then stopped payment on the check When she was notified of the stop payment the excuse that was given was "oh that was a mistake I'll send another check" which they did After the second check was received by Toyota Financial Services they sent us, Don McGill Toyota of Katy the title for her trade thinking that there was no longer a lien against the vehicle Once we received that title, we Don McGill Toyota of Katy issued Ms [redacted] a check for $4,money due her from the payoff We put her trade through our Service Department to Certify it for sale at a cost of $ During this time, they stopped payment on the second check for $15,000.00, cashed our check for $4,300.00!! This is referred to as Theft By Deception, see definition below: Theft by deception generally means the use of deception to obtain control over the property or services of anotherThe following is an example of a state statute governing theft by deception:Theft by deception.A person commits theft if he obtains property of another by deceptionA person deceives if he intentionally:(1) Creates or reinforces a impression, including impressions as to law, value, intention, or other state of mind; but deception as to a person's intention to perform a promise shall not be inferred from the fact alone that he did not subsequently perform the promise; or(2) Prevents another from acquiring information which would affect his judgment of a transaction; or(3) Fails to correct a impression which the deceiver previously created or reinforced, or which the deceiver knows to be influencing another to whom he stands in a fiduciary or confidential relationship; or(4) Uses a credit card, charge plate, or any other instrument which purports to evidence an undertaking to pay for property or services delivered or rendered to or upon the order of a designated person or bearer (a) where such instrument has been stolen, forged, revoked, or canceled, or where for any other reason its use by the actor is unauthorized, or (b) where the actor does not have the intention and ability to meet all obligations to the issuer arising out of his use of the instrument.At this time Ms [redacted] was asked to bring back our car and to pick up her tradeand reimburse Don McGill Toyota of Katy for the $4,she took from us through "Theft By Deception." There was no damage done to her car, and in all actuality she owes Don McGill Toyota of Katy for the service that was performed to her vehicle by an honest, reputable business while she played games with her friend writing "BAD CHECKS" She has the opportunity to clear her balance with us by 11/30/or to sign a legal agreement to make payments by 11/30/before we turn this over to the Harris County District Attorney
This customer spoke with our General Manager, Service Operations Manager and our Body Shop Manager this morning February 16, Customer stated there was no problem and just wanted to voice his opinion
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint. [Provide details of why you are not satisfied with this resolution.] Regards, I STILL have not received a check for $50. You reimbursed for ONE rotor only. It has nothing to do with a warranty, again, it is the fact that YOU certified a vehicle that specifically said the "rotors were free of rust and in good condition". I should have paid NOTHING for this repair. They were in such deplorable shape that the rotor did not even sit correctly on the wheel hub. My family could have been killed in this vehicle and Don McGill thinks this is ok? WOW!!! I want to be reimbursed for the ENTIRE repair!
To Whom This May Concern,This customer is being refunded the amount due for the warranty purchased
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me
To Whom This May Concern,We have spoken with the customer on a couple of occasions I think we have been very patient in listening to their concerns We even reimbursed them for a service bill for service that wasn't even performed at our dealership Their truck is nine years old and out of warranty We have given them some options on getting into something newer There is a little bit of negative equity in their current vehicle and that amount would be rolled into their new loan With that being saidit's going to increase the payments of the new vehicle higher than what they feel comfortable with We have passed on their contact information to one of our Senior Sales Representatives, Marta She will be contacting the customer and go over every option they have at this point There is no possible way to put them into a new [redacted] and keep their payments the same without putting some money down
To Whom This May Concern,This customer was reimbursed the $she said she was out of pocketand we sent brand new rotors to the dealership of her choice for repair If she still isn't happy she's more than welcome to trade in the used vehicle she bought She didn't buy a brand new vehicle, and we tried to address her concern At the end of the day it's still a used vehicle from a previous owner, 59,miles to be exact and it's years old 4Runner They did not buy a warranty and paid cash I'm including what our dealership made on this customernothing (LINE#)(M=MODIFY)(?=CMD LIST) NOTES - -SHIFT F1=FKEYS BANK=CASH DEAL MONTHLY PYMT () That's a negitive $2,the $is processing in finance and when all was said an done the dealership took a One Thousand Eight Hundred Forty Four Dollar negative deal We also replace rotors (she had no extended warranty, declined to purchase one) and reimbursed her $she said she was out of pocket AND took to parts to the dealership of her choice We did more than what was necessary to address her concerns Thank you -- Julie [redacted] ***In regards to this customerChad our Service Manager has asked her to send him her receipt for whatever repairs she had done on her vehicle Also, that $was the certified deductible that's due regardless, but we did reimburse her She can send her bill to Katy Freeway, Katy,TX Attn: Chad Thank you in advance-- Julie [redacted] Customer Relations Manager [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.]First of all , We purchased a certified vechicle from the dealerSecond of all, I did not know a check was mailed, noone had contacted me(we just received it) They did NOT pay for the rotors, a check was sent to us for PART of the cost of the rotors (see previous responses) and NOONE named Chad has ever called or contacted us to speak with us, nor has any other person from this dealership Obviously personnel from the dealership do not even have the common courtesy to call or email us to try to resolve this matter Furthermore they apparently either can't read and/or understand the previous complaints in full since now someone one named Julie is dealing with this matter but cannot state the correct information back to me regarding what has or has not been paid to usIf personnel from this dealership can actually take care of this matter, we would be happy to have that done(It still will not address my time and EXTREME aggravation) but I would like my out of pocket covered Regards,
To Whom This May Concern, The $refunded was not for your rotorsAs a courtesy we refunded your $deductible for service Chad our Service Manager asked to see your invoice where you're out money as you have claimed That is necessary going forward Fax it to 832-772-attention Chad or Julie
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint As of 2/16/17: My trade off has not bee paid off; we purchased this vehicle weeks agoAs of right now the trade off vehicle is now late due to them not paying it off; and for it not to further affect my wife's credit; a payment had to be madeI have tried reaching MrTito F [redacted] and can not seem to get a responseI will keep this complaint open until I see results Regards, [redacted]
Came in for the recall which was completed Her additional repairs are completely unrelated to the recall and vehicle had a rock chip in the windshield as noted in service history There will be no reimbursement for service nor for the windshield When you have a chip you will always have the possibility of it turning into a crack which hers did
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] Regards, I fixed the year, it was a typoIt was BOTH rotors, and the front driver wheel bearing , not to mention all the TIME we spent fixing the dealerships VERY LARGE AND UNETHICAL MISTAKE!!!!!!! The dealership only paid for rotorAgain, I have pictures and all paperwork from repairs I want full reimbursement as stated in my original complaint! The amount is $
To Whom This May Concern,Ms [redacted] came into our dealership to purchase a vehicle She brought in a co-buyer that she passed off as her brother when in fact it was not her brother (her father stated that she only has a twin sister) that was the first of the deception Ms [redacted] and her co-buyer were contracted on a vehicle of which they took delivery of Her co-buyer sent a check to Toyota Financial Services for $15,to reduce the amount owed on her trade and then stopped payment on the check When she was notified of the stop payment the excuse that was given was "oh that was a mistake I'll send another check" which they did After the second check was received by Toyota Financial Services they sent us, Don McGill Toyota of Katy the title for her trade thinking that there was no longer a lien against the vehicle Once we received that title, we Don McGill Toyota of Katy issued Ms [redacted] a check for $4,money due her from the payoff We put her trade through our Service Department to Certify it for sale at a cost of $ During this time, they stopped payment on the second check for $15,000.00, cashed our check for $4,300.00!! This is referred to as Theft By Deception, see definition below: Theft by deception generally means the use of deception to obtain control over the property or services of anotherThe following is an example of a state statute governing theft by deception:Theft by deception.A person commits theft if he obtains property of another by deceptionA person deceives if he intentionally:(1) Creates or reinforces a impression, including impressions as to law, value, intention, or other state of mind; but deception as to a person's intention to perform a promise shall not be inferred from the fact alone that he did not subsequently perform the promise; or(2) Prevents another from acquiring information which would affect his judgment of a transaction; or(3) Fails to correct a impression which the deceiver previously created or reinforced, or which the deceiver knows to be influencing another to whom he stands in a fiduciary or confidential relationship; or(4) Uses a credit card, charge plate, or any other instrument which purports to evidence an undertaking to pay for property or services delivered or rendered to or upon the order of a designated person or bearer (a) where such instrument has been stolen, forged, revoked, or canceled, or where for any other reason its use by the actor is unauthorized, or (b) where the actor does not have the intention and ability to meet all obligations to the issuer arising out of his use of the instrument.At this time Ms [redacted] was asked to bring back our car and to pick up her tradeand reimburse Don McGill Toyota of Katy for the $4,she took from us through "Theft By Deception." There was no damage done to her car, and in all actuality she owes Don McGill Toyota of Katy for the service that was performed to her vehicle by an honest, reputable business while she played games with her friend writing "BAD CHECKS" She has the opportunity to clear her balance with us by 11/30/or to sign a legal agreement to make payments by 11/30/before we turn this over to the Harris County District Attorney
This customer spoke with our General Manager, Service Operations Manager and our Body Shop Manager this morning February 16, Customer stated there was no problem and just wanted to voice his opinion
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint. [Provide details of why you are not satisfied with this resolution.] Regards, I STILL have not received a check for $50. You reimbursed for ONE rotor only. It has nothing to do with a warranty, again, it is the fact that YOU certified a vehicle that specifically said the "rotors were free of rust and in good condition". I should have paid NOTHING for this repair. They were in such deplorable shape that the rotor did not even sit correctly on the wheel hub. My family could have been killed in this vehicle and Don McGill thinks this is ok? WOW!!! I want to be reimbursed for the ENTIRE repair!