NorthStar VETS

Complaint: [redacted] I am rejecting this response because: This "Vet" Clinic is ignoring the facts We were told by the front desk person (female long blonde hair) that our bill was clear just before [redacted] was euthanized North Star Vets failed to provide us with any consultation regarding the ultrasound and we never were even given a copy of the ultra sound or spoke to an oncologist or a surgeon regarding options for [redacted] They demanded $up front for surgery before performing an ultrasound to see if [redacted] was a candidate for surgery They failed to send us a bill for over months and we did not receive any correspondence from them more than three months later We have not been able to substantiate any of the charges on the bill that were not already paid Joan F [redacted] was in contact with us and became very rude and irate when discussing this matter They have offered a discount but have not applied it and now have submitted the entire thing to collections without the discount so they lied to us about applying it We did not sign anything authorizing additional charges BOTTOM LINE UP FRONT: We will NOT be paying anything additional and we will be taking legal action to recoup the funds that were spent given the poor service we received Any veternarian that tells a disabled veteran losing his service dog--thats right SERVICE DOG NOT PET--that they are going to cut off their pets head to test for rabies is disgusting North Star Vets should be ashamed of themselves THese services were substandard we are not satisfied with them and we have EVERY right to question and contest them! Regards, [redacted]

Our office has had several conversations with [redacted] It is very sad that he lost his beloved pet, [redacted] , we completely understand how he feels Our hospital was able to keep his pet alive, and comfortable til [redacted] returned from [redacted] He received all recommendations from our doctors and ultimately decided what the best decision was for himself and his pet, which was euthanasia I had given permission for them to pay off the balance when they were able to prior to them leaving our hospital, which they agreed they wouldMy initial phone conversation with [redacted] after he received his bill, was that he was not going to pay the balance because his pet was deceased I did try to relay to him that we performed all services with his permission, as we would never do anything without consent I reminded him of the agreement we had made when he was at the hospital, he became extremely agitated and stated that he would not pay anymore because his pet had passed, then he hung up Since then he has been contacting our owner via [redacted] , email, etc, requesting that we dismiss the charges Our owner explained that we are not going to dismiss the charges, but we would give him a military discount when the owner stated he was a veteran, as he felt bad for the owner The owner still refused to pay the bill, since that time has had his wife contact us multiple times, threatening with media, etc We have requested that the owner not contact us any longer We have decided to send his account to our collection agency We have tried several times to come to an agreement, we have been unable to do so We understand how devastating it is to lose a pet, we feel very sad for his loss and hope he can eventually heal.Joan F [redacted]

Complaint: [redacted] I am rejecting this response because: This "Vet" Clinic is ignoring the facts We were told by the front desk person (female long blonde hair) that our bill was clear just before [redacted] was euthanized North Star Vets failed to provide us with any consultation regarding the ultrasound and we never were even given a copy of the ultra sound or spoke to an oncologist or a surgeon regarding options for [redacted] They demanded $up front for surgery before performing an ultrasound to see if [redacted] was a candidate for surgery They failed to send us a bill for over months and we did not receive any correspondence from them more than three months later We have not been able to substantiate any of the charges on the bill that were not already paid Joan F [redacted] was in contact with us and became very rude and irate when discussing this matter They have offered a discount but have not applied it and now have submitted the entire thing to collections without the discount so they lied to us about applying it We did not sign anything authorizing additional chargesBOTTOM LINE UP FRONT: We will NOT be paying anything additional and we will be taking legal action to recoup the funds that were spent given the poor service we received Any veternarian that tells a disabled veteran losing his service dog--thats right SERVICE DOG NOT PET--that they are going to cut off their pets head to test for rabies is disgusting North Star Vets should be ashamed of themselves THese services were substandard we are not satisfied with them and we have EVERY right to question and contest them! Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Please just refund the money back to the card that I used to place payment, if it doesn't post I'll just take the liberty of retaining this record and disputing the charge via ***
Regards, *** ***

Our office will gladly refund the amount of $to *** *** We do want *** *** to realize that we will not allow him to return to our facility. The visit on the 6th of August was handled appropriately according to both doctors. The second visit was a month later, and
that doctor performed a diagnostic test based on the symptoms at that time. Both doctors treated his pet appropriately and professionally. Please advise where this refund should be sent.Thank you,*** ***

Complaint: [redacted]
I am rejecting this response because:  This "Vet" Clinic is ignoring the facts.   1.  We were told by the front desk person (female long blonde hair) that our bill was clear just before [redacted] was euthanized.2.  North Star Vets failed to provide us with any consultation regarding the ultrasound and we never were even given a copy of the ultra sound or spoke to an oncologist or a surgeon regarding options for [redacted]3.  They demanded $4000.00 up front for surgery before performing an ultrasound to see if [redacted] was a candidate for surgery.4.  They failed to send us a bill for over 3 months and we did not receive any correspondence from them more than three months later. 5.  We have not been able to substantiate any of the charges on the bill that were not already paid.6.  Joan F[redacted] was in contact with us and became very rude and irate when discussing this matter.7.  They have offered a discount but have not applied it and now have submitted the entire thing to collections without the discount so they lied to us about applying it.8.  We did not sign anything authorizing additional charges. BOTTOM LINE UP FRONT:  We will NOT be paying anything additional and we will be taking legal action to recoup the funds that were spent given the poor service we received.  Any veternarian that tells a disabled veteran losing his service dog--thats right SERVICE DOG NOT PET--that they are going to cut off their pets head to test for rabies is disgusting.  North Star Vets should be ashamed of themselves.  THese services were substandard we are not satisfied with them and we have EVERY right to question and contest them!
Regards,
[redacted]

Our office has had several conversations with [redacted].  It is very sad that he lost his beloved pet, [redacted],  we completely understand how he feels.  Our hospital was able to keep his pet alive, and comfortable til [redacted] returned from [redacted].  He received all...

recommendations from our doctors and ultimately decided what the best decision was for himself and his pet, which was euthanasia.  I had given permission for them to pay off the balance when they were able to prior to them leaving our hospital, which they agreed they would. My initial phone conversation with [redacted] after he received his bill, was that he was not going to pay the balance because his pet was deceased.  I did try to relay to him that we performed all services with his permission, as we would never do anything without consent.  I reminded him of the agreement we had made when he was at the hospital, he became extremely agitated and stated that he would not pay anymore because his pet had passed, then he hung up.  Since then he has been contacting our owner via [redacted], email, etc, requesting that we dismiss the charges.  Our owner explained that we are not going to dismiss the charges, but we would give him a military discount when the owner stated he was a veteran, as he felt bad for the owner.  The owner still refused to pay the bill, since that time has had his wife contact us multiple times, threatening with media, etc.   We have requested that the owner not contact us any longer.  We have decided to send his account to our collection agency.  We have tried several times to come to an agreement,  we have been unable to do so.  We understand how devastating it is to lose a pet, we feel very sad for his loss and hope he can eventually heal.Joan F[redacted]

Complaint: [redacted]
I am rejecting this response because:  This "Vet" Clinic is ignoring the facts. 
 
1.  We were told by the front desk person (female long blonde hair) that our bill was clear just before [redacted] was euthanized.
2.  North Star Vets failed to provide us with any consultation regarding the ultrasound and we never were even given a copy of the ultra sound or spoke to an oncologist or a surgeon regarding options for [redacted]
3.  They demanded $4000.00 up front for surgery before performing an ultrasound to see if [redacted] was a candidate for surgery.
4.  They failed to send us a bill for over 3 months and we did not receive any correspondence from them more than three months later. 
5.  We have not been able to substantiate any of the charges on the bill that were not already paid.
6.  Joan F[redacted] was in contact with us and became very rude and irate when discussing this matter.
7.  They have offered a discount but have not applied it and now have submitted the entire thing to collections without the discount so they lied to us about applying it.
8.  We did not sign anything authorizing additional charges.
 
BOTTOM LINE UP FRONT:  We will NOT be paying anything additional and we will be taking legal action to recoup the funds that were spent given the poor service we received.  Any veternarian that tells a disabled veteran losing his service dog--thats right SERVICE DOG NOT PET--that they are going to cut off their pets head to test for rabies is disgusting.  North Star Vets should be ashamed of themselves.  THese services were substandard we are not satisfied with them and we have EVERY right to question and contest them!
Regards,
[redacted]

Review: I requested a refund from Northstar because services rendered by one of their Vets were non satisfactory.

What had happened was the vet pointed out several problems with my pet however was unable to make a diagnosis. I had to go back at a later date to see a more skilled vet who could actually determine what the problems were. So I was charged twice for one service. I was told by their representative that she would get back to me asap. She never did and it has been several weeks. She was extremely rude and condescending. She tried to speak to me as though I were her child at one point.Desired Settlement: I want a refund from this vet for the visit on Aug 6 which resulted in a charge of $103.00. I'd rather them offer the credit than I just dispute it with my credit card company.

Business

Response:

Our office will gladly refund the amount of $103.00 to [redacted] We do want [redacted] to realize that we will not allow him to return to our facility. The visit on the 6th of August was handled appropriately according to both doctors. The second visit was a month later, and that doctor performed a diagnostic test based on the symptoms at that time. Both doctors treated his pet appropriately and professionally. Please advise where this refund should be sent.Thank you,[redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Please just refund the money back to the card that I used to place payment, if it doesn't post I'll just take the liberty of retaining this record and disputing the charge via [redacted]

Regards,