The people were extremely happy with us and the transaction when they signed all the legal and binding contracts. It wasn't until DMV delayed their title, which was and is completely out of our control, that they got hostile. We have bent overbackwards for them at all points, unfortunately our hands are tied. In addition, we have followed proper protocol at all times.
I am rejecting this response because: It is not professional for a businesses to reply to customers with disparaging personal attacks instead of addressing the FACTS of the original complaint.
Our customers are number one in our business. Unfortunately, on rare occasions, we get one that, right off the bat, is accusatory abusive and disrespectful. We, as everybody, should be treated, at the minimum, with common courtesy. This transaction was done by the book and is what DMV requires. We make no excuses. We choose not to take the abuse from this customer. Because she made multiple mistakes does not entitle her to shirk responsibility and be abusive to us in the process.
Our customers are number one in our business. Unfortunately, on rare occasions, we get one that, right off the bat, is accusatory abusive and disrespectful. We, as everybody, should be treated, at the minimum, with common courtesy. This transaction was done by the book and is what DMV...
requires. We make no excuses. We choose not to take the abuse from this customer. Because she made multiple mistakes does not entitle her to shirk responsibility and be abusive to us in the process.
The people were extremely happy with us and the transaction when they signed all the legal and binding contracts. It wasn't until DMV delayed their title, which was and is completely out of our control, that they got hostile. We have bent over backwards for them at all points, unfortunately our...
hands are tied. In addition, we have followed proper protocol at all times. Sincerely, NSAB
I am rejecting this response because: They have never "bent over backwards for us". In fact it has been very difficult to get a hold of the owner who made the deal and the promises. They never came through with the repairs they promised to resolve, we still don't have documents for the vehicle, and when we call the DMV, we get an entirely different story about our documents. That there is no title transfer on record and that the plates on the BMW were issued in 2009 and should still be on the car. We have been very patient up to the point that the employees got vindictive and rude. They have been frustratingly non communicative and extremely unhelpful in providing us information about the BMW documents, as well as not supplying us with a bill of sale or other proof that we traded in our truck. We have requested proof of the trade in several times and we still have nothing. They said the proof was in the contract. The contract showed false information and prices, which made us question the deal at the time, but they convinced us it was all the information we would need. I expressed my concern about them not following through with helping us if anything went wrong with the vehicle, and the owner shook my hand saying he would take care of us. I was NOT "happy" with sale, but cautious. We also went into their office at the beginning of June to obtain information of when they sent the payments of docs to the DMV and the secretary got hostile with ME. We showed them the contract they gave us, so they could see we had no proof of the trade in and they kept the contract and did not give it back. They said at that time that they do not have "bills of sale", but will come up with something for us, which never happened, to date. We need the contract back, the title, registration, and plates. At this point we want to sell this headache of a vehicle they sold us. And we need those documents to do that. We also want our community to know they are not a reputable dealership.
The people were extremely happy with us and the transaction when they signed all the legal and binding contracts. It wasn't until DMV delayed their title, which was and is completely out of our control, that they got hostile. We have bent overbackwards for them at all points, unfortunately our hands are tied. In addition, we have followed proper protocol at all times.
I am rejecting this response because: It is not professional for a businesses to reply to customers with disparaging personal attacks instead of addressing the FACTS of the original complaint.
Our customers are number one in our business. Unfortunately, on rare occasions, we get one that, right off the bat, is accusatory abusive and disrespectful. We, as everybody, should be treated, at the minimum, with common courtesy. This transaction was done by the book and is what DMV requires. We make no excuses. We choose not to take the abuse from this customer. Because she made multiple mistakes does not entitle her to shirk responsibility and be abusive to us in the process.
Our customers are number one in our business. Unfortunately, on rare occasions, we get one that, right off the bat, is accusatory abusive and disrespectful. We, as everybody, should be treated, at the minimum, with common courtesy. This transaction was done by the book and is what DMV...
requires. We make no excuses. We choose not to take the abuse from this customer. Because she made multiple mistakes does not entitle her to shirk responsibility and be abusive to us in the process.
The people were extremely happy with us and the transaction when they signed all the legal and binding contracts. It wasn't until DMV delayed their title, which was and is completely out of our control, that they got hostile. We have bent over backwards for them at all points, unfortunately our...
hands are tied. In addition, we have followed proper protocol at all times. Sincerely, NSAB
I am rejecting this response because: They have never "bent over backwards for us". In fact it has been very difficult to get a hold of the owner who made the deal and the promises. They never came through with the repairs they promised to resolve, we still don't have documents for the vehicle, and when we call the DMV, we get an entirely different story about our documents. That there is no title transfer on record and that the plates on the BMW were issued in 2009 and should still be on the car. We have been very patient up to the point that the employees got vindictive and rude. They have been frustratingly non communicative and extremely unhelpful in providing us information about the BMW documents, as well as not supplying us with a bill of sale or other proof that we traded in our truck. We have requested proof of the trade in several times and we still have nothing. They said the proof was in the contract. The contract showed false information and prices, which made us question the deal at the time, but they convinced us it was all the information we would need. I expressed my concern about them not following through with helping us if anything went wrong with the vehicle, and the owner shook my hand saying he would take care of us. I was NOT "happy" with sale, but cautious. We also went into their office at the beginning of June to obtain information of when they sent the payments of docs to the DMV and the secretary got hostile with ME. We showed them the contract they gave us, so they could see we had no proof of the trade in and they kept the contract and did not give it back. They said at that time that they do not have "bills of sale", but will come up with something for us, which never happened, to date. We need the contract back, the title, registration, and plates. At this point we want to sell this headache of a vehicle they sold us. And we need those documents to do that. We also want our community to know they are not a reputable dealership.