I've attached a copy of our lease I have also attached the link to their website which clearly states under the 'Amenities' section that air conditioning is included
Revdex.com,The exterminator was out to this unit yesterday to treat and our maintenance contractors have spent numerous hours in the house the past few days performing preventative work on the property The is obviously a discrepancy between the tenant and us on how the communication and responsiveness has gone, however we maintain the position that any pest or maintenance issue going on in our properties is a major concern to us We are making our best efforts to resolve this situation and will continue to by hiring qualified professionals to perform the work required Thank you,NorthSteppe Realty, Inc
Good Morning, While looking back at the consumers file, I did not see that the consumer filled out a "move out dispute." The instructions are given on all of our closing statements delivered to the tenantsIf the consumer would kindly email [email protected], with the exact charges they are disputing, and also attach any evidence (pictures, move in damage sheet, professional cleaning invoices, etc.) , we will gladly look into any errors that we may have made on the move out The person that handled the move out will also go look back at our evidence to ensure the move out was handled properly Thank you! NorthSteppe Realty
This company is completely falsifying this entire situationWhen going in to the office, I and my roommates kindly went in the enquire about the situationHowever, yes, our tones were heightened when we were two weeks in the house and the pest company only came once out of the three times North Steppe told us they would comeThere are roaches in our fridges and pantries and it is way past the point of a simple extermination which we have told themI personally went in to the office to kindly try to clear things up, however, after walking in and telling the front desk worker my concerns and issues, the manager, Mike, interrupted me from across the room and got rude and spoke with a disrespectful toneOne can understand our frustration when we speak to the Ehrlich pest company and they share with us that North Steppe said our roach problem was minorIt has almost been three weeks now and our problem as gotten nothing but worseThis is 100% unacceptable and unprofessionalThe claims being made by this company is very un-true and disappointing that they cannot account for their own mistakes and actions
I am attaching my response to the Northsteppe Realty Company and their automated response indicating that it will take up to four weeks to hear back from them. Until I hear back, I would like to have my complaint stay open. At that point, I can either accept or reject their response. Is that possible? Message sent to Northsteppe with attachment (see below) on 11/5/2014 I am disputing the charges for cleaning Kitchen Floor ($20), Carpets and Hardwood Floors ($70) and Painting 2 walls/rooms ($400). I am attaching a receipt from ***’s Maid & Laundry Services for their Deep Cleaning service performed on 7/14/2014 and photos of the apartment showing the clean appearance of the floors and walls in all rooms of the apartment. [redacted] lived in the apartment for three years. Repainting is considered normal wear and tear and should be performed by the owner when an apartment is vacated. Given that no wall repairs were required, the painting and hardwood cleaning is not appropriate. Given the age of the linoleum in the kitchen, it was impossible to make it look like new. We paid to thave the place cleaned and it was. Automated Response received from Northsteppe on 11/5/2014: Thank you for utilizing our Rapid Response Move-out Form. This email reflects that our office has received your questions or comments and it will be forwarded to the appropriate department for review. Because we receive many requests to questions concerning our tenants' move-out charges, we will not be able to respond immediately. Typically, it takes up to 4 weeks to respond to your questions. In that time frame, we will examine your discrepancy, look at the pictures from your move-out, review video of your move-out, and discuss the conditions of the apartment with our maintenance contractors, and inspectors. We will take that information and compare it to the move-in check list that you were required to fill out when you moved into the unit, at the beginning of your tenancy. Once we have researched all of the information, we will then determine if an adjustment will need to be made to your deposit return. We appreciate your patience and look forward to resolving your issue. Thank you! Rapid Response Group NorthSteppe Realty, Inc.
I've attached a copy of our lease I have also attached the link to their website which clearly states under the 'Amenities' section that air conditioning is included
Revdex.com,The exterminator was out to this unit yesterday to treat and our maintenance contractors have spent numerous hours in the house the past few days performing preventative work on the property The is obviously a discrepancy between the tenant and us on how the communication and responsiveness has gone, however we maintain the position that any pest or maintenance issue going on in our properties is a major concern to us We are making our best efforts to resolve this situation and will continue to by hiring qualified professionals to perform the work required Thank you,NorthSteppe Realty, Inc
Good Morning, While looking back at the consumers file, I did not see that the consumer filled out a "move out dispute." The instructions are given on all of our closing statements delivered to the tenantsIf the consumer would kindly email [email protected], with the exact charges they are disputing, and also attach any evidence (pictures, move in damage sheet, professional cleaning invoices, etc.) , we will gladly look into any errors that we may have made on the move out The person that handled the move out will also go look back at our evidence to ensure the move out was handled properly Thank you! NorthSteppe Realty
This company is completely falsifying this entire situationWhen going in to the office, I and my roommates kindly went in the enquire about the situationHowever, yes, our tones were heightened when we were two weeks in the house and the pest company only came once out of the three times North Steppe told us they would comeThere are roaches in our fridges and pantries and it is way past the point of a simple extermination which we have told themI personally went in to the office to kindly try to clear things up, however, after walking in and telling the front desk worker my concerns and issues, the manager, Mike, interrupted me from across the room and got rude and spoke with a disrespectful toneOne can understand our frustration when we speak to the Ehrlich pest company and they share with us that North Steppe said our roach problem was minorIt has almost been three weeks now and our problem as gotten nothing but worseThis is 100% unacceptable and unprofessionalThe claims being made by this company is very un-true and disappointing that they cannot account for their own mistakes and actions
After checking the status on the consumers dispute, we found it has already been responded to The correspondence is attached Thank you!
I am attaching my response to the Northsteppe Realty Company and their automated response indicating that it will take up to four weeks to hear back from them. Until I hear back, I would like to have my complaint stay open. At that point, I can either accept or reject their response. Is that possible? Message sent to Northsteppe with attachment (see below) on 11/5/2014 I am disputing the charges for cleaning Kitchen Floor ($20), Carpets and Hardwood Floors ($70) and Painting 2 walls/rooms ($400). I am attaching a receipt from ***’s Maid & Laundry Services for their Deep Cleaning service performed on 7/14/2014 and photos of the apartment showing the clean appearance of the floors and walls in all rooms of the apartment. [redacted] lived in the apartment for three years. Repainting is considered normal wear and tear and should be performed by the owner when an apartment is vacated. Given that no wall repairs were required, the painting and hardwood cleaning is not appropriate. Given the age of the linoleum in the kitchen, it was impossible to make it look like new. We paid to thave the place cleaned and it was. Automated Response received from Northsteppe on 11/5/2014: Thank you for utilizing our Rapid Response Move-out Form. This email reflects that our office has received your questions or comments and it will be forwarded to the appropriate department for review. Because we receive many requests to questions concerning our tenants' move-out charges, we will not be able to respond immediately. Typically, it takes up to 4 weeks to respond to your questions. In that time frame, we will examine your discrepancy, look at the pictures from your move-out, review video of your move-out, and discuss the conditions of the apartment with our maintenance contractors, and inspectors. We will take that information and compare it to the move-in check list that you were required to fill out when you moved into the unit, at the beginning of your tenancy. Once we have researched all of the information, we will then determine if an adjustment will need to be made to your deposit return. We appreciate your patience and look forward to resolving your issue. Thank you! Rapid Response Group NorthSteppe Realty, Inc.