I purchased my *** last February from *** *** I could not have asked for a better buying experience I visited many dealerships in the Western New York area, none of which gave me the same level of service and respectI felt very comfortable dealing with *** and would send anyone I know right to himAs a female in her 20s many salesmen at other dealerships attempted to “take advantage.” However, that was not the case with NorthtownThank you!
*** *** was in on 9/2/for a coolant service and an oil change. Our process for an oil change involves inspecting the condition and pressure of the tires. If there was an
issue with a leaking tire during this oil change we would have notified *** *** so that it could be addressed at that time. No such condition existed on 9/2/14. On 9/8/*** *** returned with a tire issue. During our inspection of the vehicles tires we discovered that one front tire had a puncture in the side wall of the tire, and the other had a cut but was not leaking. Between 9/and 9/the vehicle had traveled miles according to our documentation, and it is my professional opinion that between 9/and 9/the two front tires were exposed or driven through some form of road hazard most likely not visible to *** ***. That being said I do apologize for the confusion that *** *** experienced on 9/6/and I have attempted to contact him on both 9/12/at 4pm, and again on 9/at 12:40pm to offer to refund the replacement of the tire. *** *** has been a valued customer of my service deptsince Aug and I would like to see our partnership continue. Northtown works very hard to provide the very best in customer service, and if *** *** feels we owe him a tire, then I would be glad to provide a refund. I can be reached at 716-692-ext120. Please have *** *** contact me by Sep 30, and we can bring this matter to conclusion
*** ***
Service Manager
Northtown CJDR
RESPONSE:
VEHICLE RO/SERVICE HISTORY FOR *** *** ** ***/ PATRIOT ;
FEB : "NO SHOW FOR APPOINTMENT FOR
FUEL CONSUMPTION/MPG CONCERN~ RO # *
APR 2013: CUSTOMER STATES "PERFORM (1ST) LOF"/ GIVEN SILVER DETAIL VOLCHER FOR FUTURE USE/ MILEAGE 3,797~ RO #*
MAY 2013: CUSTOMER STATES OIL LEAKING MILEAGE 4,826 / TECHNICIAN CLEANED REISIDUAL OIL OFF INSIDE OF FRAME AND PERFORMED VISUAL INSPECTION AND NO LEAKS WERE FOUND AT THIS TIME~ RO# *
AUG 2013: CUSTOMER STATES "PERFORM LOF/ROTATE TIRES" AND UTILIZES SILVER DETAIL VOLCHER ISSUED FROM FEB VISIT PRIOR TO OIL LEAK CONCERN MILEAGE 6,CUSTOMER DID NOT MAKE ANY REFERENCE AND/OR CONCERN TO OIL LEAKAGE ON THIS VISIT/ NO LEAKS NOTED/FOUND ON COMPLETION OF LOF/ROTATE AND DETAIL BY TECHNICIAN (S)~ RO#'S *
FEB 2014: CUSTOMER STATES PERFORM NYS ISNPECTION/LOF MILEAGE 10,719/ NO REFERENCE BY CUSTOMER OF AN OIL LEAK ON THIS VISIT/ NO OIL LEAK PRESENT OR NOTED BY TECHNICIAN 6,AFTER INITIAL CONCERN~ RO# *
MAR 2014: CUSTOMER STATES "VEHICLE LEAKING OIL" MILEAGE 12,016/ OIL VISIBLE UPON INSPECTION/ TECHNICIAN PERFORMS DYE TEST AS PER MANUFACTURER PROTOCOL/ REPLACED OIL PAN GASKET UNDER MANUFACTURER'S WARRANTY RO#*
NOTE ALL ORIGINAL/SIGNED REPAIR RECORDS AND TECHNICIAN NOTES ARE AVAILABLE FOR FILE UPON SIGNED RELEASE BY CUSTOMER *** ** ***
SUMMARY OF CUSTOMER CONCERN:
INITIAL "OIL LEAK" CONCERN REPORTED/DOCUMENTED TO DEALER ON MAY MILEAGE: 4,->TECHNICIAN CLEANED REISIDUAL OIL OFF INSIDE OF FRAME AND PERFORMED VISUAL INSPECTION AND NO LEAKS WERE FOUND AT THIS TIME~ RO#*
2ND OIL LEAK CONCERN REPORTED/DOCUMENTED TO DEALER MAR MILEAGE: 12,-> OIL VISIBLE UPON INSPECTION/ TECHNICIAN PERFORMS DYE TEST AS PER MANUFACTURER PROTOCOL/ REPLACED OIL PAN GASKET UNDER MANUFACTURER'S WARRANTY RO# *
GIVEN ELASPED TIME (10+ MONTHS) & MILEAGE (7,MILES) FROM INITIAL CONCERN (MAY 2013) TO THE ONLY WARRANTY REPAIR PEFORMED ON MAR 2014 AND THAT ON THE SUBSEQUENT VISITS (AUG & FEB 2014) FROM THE INITIAL CONCERN THERE WAS NO CUSTOMER REFERENCES OF OIL LEAKAGE TECHNICIAN CONCLUSION WOULD HAVE IT THAT THE TWO CONCERNS WERE UNRELATED
GIVEN THE ELASPED TIME/MILEAGE (SEE ABOVE) AND THE INTERIM VISITS (2) THIS WOULD SUPPORT THE INSTANCES OF OIL LEAKAGE AND THE ONE ONLY WARRANTY REPAIR WERE UNRELATED
SETTELMENT/ CUSTOMER GOODWILL:
AS SUGGESTED BY *** *** AND GIVEN THE STATED INCONVENIENCES *** *** REPORTS AS A RESULT OF MANUFACTURER DEFECT WE WOULD BE IN SUPPORT OF SEEKING REIMBURSEMENT FROM CHRYSLER CORP FOR HIS OUT OF POCKET EXPENSES IN THE AMOUNT OF $THESE RECIPTS CAN BE FORWARDED TO *
ADDITONALLY *** *** REQUESTED "MONEY OFF A FUTURE VEHICLE PURCHASE OR LEASE" IN ORDER TO RETAIN HIS RELATIONSHIP WITH NORTHTOWNIN HOPES OF RESTORING *** ***'S CONFIDENCE IF GIVEN THE OPPROTUNITY WE WOULD BE HAPPY TO PROVIDE ASSISTANCE OF PLATINUM PLUS POINTS THAT CAN UTILIZED IN ADDITION TO ANY MANUFACTURER'S REBATE INCENTIVES AND MONIES DOWN
WE APPRECIATE *** ***'S PAST PATRONAGES AND HOPE WE CAN EARN HIS CONFIDENCE ON HIS FUTURE VISITS
*
I purchased my *** last February from *** *** I could not have asked for a better buying experience I visited many dealerships in the Western New York area, none of which gave me the same level of service and respectI felt very comfortable dealing with *** and would send anyone I know right to himAs a female in her 20s many salesmen at other dealerships attempted to “take advantage.” However, that was not the case with NorthtownThank you!
*** *** was in on 9/2/for a coolant service and an oil change. Our process for an oil change involves inspecting the condition and pressure of the tires. If there was an
issue with a leaking tire during this oil change we would have notified *** *** so that it could be addressed at that time. No such condition existed on 9/2/14. On 9/8/*** *** returned with a tire issue. During our inspection of the vehicles tires we discovered that one front tire had a puncture in the side wall of the tire, and the other had a cut but was not leaking. Between 9/and 9/the vehicle had traveled miles according to our documentation, and it is my professional opinion that between 9/and 9/the two front tires were exposed or driven through some form of road hazard most likely not visible to *** ***. That being said I do apologize for the confusion that *** *** experienced on 9/6/and I have attempted to contact him on both 9/12/at 4pm, and again on 9/at 12:40pm to offer to refund the replacement of the tire. *** *** has been a valued customer of my service deptsince Aug and I would like to see our partnership continue. Northtown works very hard to provide the very best in customer service, and if *** *** feels we owe him a tire, then I would be glad to provide a refund. I can be reached at 716-692-ext120. Please have *** *** contact me by Sep 30, and we can bring this matter to conclusion
*** ***
Service Manager
Northtown CJDR
RESPONSE:
VEHICLE RO/SERVICE HISTORY FOR *** *** ** ***/ PATRIOT ;
FEB : "NO SHOW FOR APPOINTMENT FOR
FUEL CONSUMPTION/MPG CONCERN~ RO # *
APR 2013: CUSTOMER STATES "PERFORM (1ST) LOF"/ GIVEN SILVER DETAIL VOLCHER FOR FUTURE USE/ MILEAGE 3,797~ RO #*
MAY 2013: CUSTOMER STATES OIL LEAKING MILEAGE 4,826 / TECHNICIAN CLEANED REISIDUAL OIL OFF INSIDE OF FRAME AND PERFORMED VISUAL INSPECTION AND NO LEAKS WERE FOUND AT THIS TIME~ RO# *
AUG 2013: CUSTOMER STATES "PERFORM LOF/ROTATE TIRES" AND UTILIZES SILVER DETAIL VOLCHER ISSUED FROM FEB VISIT PRIOR TO OIL LEAK CONCERN MILEAGE 6,CUSTOMER DID NOT MAKE ANY REFERENCE AND/OR CONCERN TO OIL LEAKAGE ON THIS VISIT/ NO LEAKS NOTED/FOUND ON COMPLETION OF LOF/ROTATE AND DETAIL BY TECHNICIAN (S)~ RO#'S *
FEB 2014: CUSTOMER STATES PERFORM NYS ISNPECTION/LOF MILEAGE 10,719/ NO REFERENCE BY CUSTOMER OF AN OIL LEAK ON THIS VISIT/ NO OIL LEAK PRESENT OR NOTED BY TECHNICIAN 6,AFTER INITIAL CONCERN~ RO# *
MAR 2014: CUSTOMER STATES "VEHICLE LEAKING OIL" MILEAGE 12,016/ OIL VISIBLE UPON INSPECTION/ TECHNICIAN PERFORMS DYE TEST AS PER MANUFACTURER PROTOCOL/ REPLACED OIL PAN GASKET UNDER MANUFACTURER'S WARRANTY RO#*
NOTE ALL ORIGINAL/SIGNED REPAIR RECORDS AND TECHNICIAN NOTES ARE AVAILABLE FOR FILE UPON SIGNED RELEASE BY CUSTOMER *** ** ***
SUMMARY OF CUSTOMER CONCERN:
INITIAL "OIL LEAK" CONCERN REPORTED/DOCUMENTED TO DEALER ON MAY MILEAGE: 4,->TECHNICIAN CLEANED REISIDUAL OIL OFF INSIDE OF FRAME AND PERFORMED VISUAL INSPECTION AND NO LEAKS WERE FOUND AT THIS TIME~ RO#*
2ND OIL LEAK CONCERN REPORTED/DOCUMENTED TO DEALER MAR MILEAGE: 12,-> OIL VISIBLE UPON INSPECTION/ TECHNICIAN PERFORMS DYE TEST AS PER MANUFACTURER PROTOCOL/ REPLACED OIL PAN GASKET UNDER MANUFACTURER'S WARRANTY RO# *
GIVEN ELASPED TIME (10+ MONTHS) & MILEAGE (7,MILES) FROM INITIAL CONCERN (MAY 2013) TO THE ONLY WARRANTY REPAIR PEFORMED ON MAR 2014 AND THAT ON THE SUBSEQUENT VISITS (AUG & FEB 2014) FROM THE INITIAL CONCERN THERE WAS NO CUSTOMER REFERENCES OF OIL LEAKAGE TECHNICIAN CONCLUSION WOULD HAVE IT THAT THE TWO CONCERNS WERE UNRELATED
GIVEN THE ELASPED TIME/MILEAGE (SEE ABOVE) AND THE INTERIM VISITS (2) THIS WOULD SUPPORT THE INSTANCES OF OIL LEAKAGE AND THE ONE ONLY WARRANTY REPAIR WERE UNRELATED
SETTELMENT/ CUSTOMER GOODWILL:
AS SUGGESTED BY *** *** AND GIVEN THE STATED INCONVENIENCES *** *** REPORTS AS A RESULT OF MANUFACTURER DEFECT WE WOULD BE IN SUPPORT OF SEEKING REIMBURSEMENT FROM CHRYSLER CORP FOR HIS OUT OF POCKET EXPENSES IN THE AMOUNT OF $THESE RECIPTS CAN BE FORWARDED TO *
ADDITONALLY *** *** REQUESTED "MONEY OFF A FUTURE VEHICLE PURCHASE OR LEASE" IN ORDER TO RETAIN HIS RELATIONSHIP WITH NORTHTOWNIN HOPES OF RESTORING *** ***'S CONFIDENCE IF GIVEN THE OPPROTUNITY WE WOULD BE HAPPY TO PROVIDE ASSISTANCE OF PLATINUM PLUS POINTS THAT CAN UTILIZED IN ADDITION TO ANY MANUFACTURER'S REBATE INCENTIVES AND MONIES DOWN
WE APPRECIATE *** ***'S PAST PATRONAGES AND HOPE WE CAN EARN HIS CONFIDENCE ON HIS FUTURE VISITS
*