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Northtown Honda Reviews (18)

Revdex.com spoke to Steve at business and the original response was reiterated along with the additional following response relayed : In most cases where a customer is unsatisfied it is because their vehicle was not repaired properlyThis is not the case in this situation with this customerIn March of the customer arrived at the dealership requesting we service the transmission fluid with a drain and fill, oil change and wiper blade replacement of which we did it allIn fact at that time the customer was dealing with one of our service advisors and was not satisfied with himClark our service manager got involved to handle the customers complaint which was that we scratched the window by running the wiper arm across the windshield without a wiper blade attachedThis clearly was not the case because it did not line up with the scratch on the windshieldIt was the customers old wiper blade that caused the scratchIn efforts to good will something we told the customer no hard feelings and we discounted the bill $For no other reason than a kind gestureFive month and miles later the customer went to [redacted] because it was convenient to the customers work placeThis was exactly what the boyfriend stated to me directlyThe customer didn't switch dealerships for any reasons other than convenience [redacted] then sold the customer on the fact that the transmission fluid was non existent and charged the customer for quarts to refill the quart capacity transmission caseFurther supporting that case if there was no transmission fluid in the vehicle the vehicle would not have left the parking lot let alone drive milesClark our service manager never admitted that we made a mistake because we didn'tThe reimbursement of the $was even more good will we were passing on to the customer to put their mind at easeThe problem the customer was experiencing was a result of the power steering pump with a bearing failureAmazingly enough the customer has a [redacted] Care warranty that protects them up to milesThe vehicle only has miles on itIf there was a problem with the transmission we would want to find it because the factory would pay us directly for all costs associated with the replacement of the transmissionSo wouldn't it be in our best interest financially to find a problem if there was one??? YES! But there is not a problem with the vehicleIn addition to everything mentioned in the above statement after talking with the customer I offered at no cost to the customer to bring the vehicle back in 2-miles to drain the transmission fluid to verify the transmission was in working orderBy the way the customer can go to any [redacted] dealership and see if that dealership would like to submit a claim to replace the transmission and see if [redacted] will cover itBusiness has agreed to refund the customer $to resolve complaint

There were no managers here that were here when she asked to be taken off of our mailing list as we had a manager shift, I moved this along to all vendors and internally and we will take her off of any mailing lists moving forward and apologize she was getting the coupon books still action taken

In most cases where a customer is unsatisfied it is because their vehicle was not repaired properlyThis is not the case in this situation with this customerIn March of the customer arrived at the dealership requesting we service the transmission fluid with a drain and fill, oil change and wiper blade replacement of which we did it allIn fact at that time the customer was dealing with one of our service advisors and was not satisfied with himClark our service manager got involved to handle the customers complaint which was that we scratched the window by running the wiper arm across the windshield without a wiper blade attachedThis clearly was not the case because it did not line up with the scratch on the windshieldIt was the customers old wiper blade that caused the scratchIn efforts to good will something we told the customer no hard feelings and we discounted the bill $For no other reason than a kind gestureFive month and miles later the customer went to [redacted] because it was convenient to the customers work placeThis was exactly what the boyfriend stated to me directlyThe customer didn't switch dealerships for any reasons other than convenience [redacted] then sold the customer on the fact that the transmission fluid was non existent and charged the customer for quarts to refill the quart capacity transmission caseFurther supporting that case if there was no transmission fluid in the vehicle the vehicle would not have left the parking lot let alone drive milesClark our service manager never admitted that we made a mistake because we didn'tThe reimbursement of the $was even more good will we were passing on to the customer to put their mind at easeThe problem the customer was experiencing was a result of the power steering pump with a bearing failureAmazingly enough the customer has a [redacted] Care warranty that protects them up to milesThe vehicle only has miles on itIf there was a problem with the transmission we would want to find it because the factory would pay us directly for all costs associated with the replacement of the transmissionSo wouldn't it be in our best interest financially to find a problem if there was one??? YES! But there is not a problem with the vehicleIn addition to everything mentioned in the above statement after talking with the customer I offered at no cost to the customer to bring the vehicle back in 2-miles to drain the transmission fluid to verify the transmission was in working orderBy the way the customer can go to any [redacted] dealership and see if that dealership would like to submit a claim to replace the transmission and see if [redacted] will cover it Steve Burnette

I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I have the invoices from both Zeigler Honda, and [redacted] (attached) with both transmission services and the notes from [redacted] regarding the status of my car when I brought it in [redacted] is, thankfully, close to my place of employment, however it is inconvenient to us because it is miles from my home I had to switch dealerships after they scratched the windshield, and multiple uncomfortable and argumentative dealings with their service team I had no interest in switching, prior - as I had purchased the car from Zeigler in Calls with [redacted] ***' technician with 25+ years [redacted] experience confirm that my transmission was "bone dry" when I brought it in, in August They verified to us that Steve's claim this car would not drive off our lot with no fluid is invalid, [redacted] tests for these kinds of scenarios and thankfully, the transmission will struggle through this for an extended time period Furthermore, their service manager, Clark, initiated his phone call with us yesterday with "Do you have a problem with me? " and "How dare you go over my head and call my boss." They had my car for twelve days and have not driven it on the thruway to confirm that noise is actually gone Their position is that it is impossible their Saturday morning employee, who no longer works for any [redacted] dealership at all, could not have possibly made the mistake of not refilling my transmission after draining it Therefore, [redacted] is a liar Additionally, they flatly refused to reimburse us the $92.93, over the phone And I was never credited the $for my bill from my windshield- I was offered to cover that if there was a deductible on my window replacement However, my glass coverage has no deductible and this $did not materializeI have received $of reimbursements from Zeigler Honda Regards, [redacted]

Attached is all of the paperwork regarding Miss ***'s transaction, the actual buyers order, also the buyers order sent to the bank requesting the same amount, the sale price is accurate as well as the taxes and fees and trade credit The Buyers order we sent was for the exact amount
needed, she had told the credit union she needed less money, as you can see by all the receipts, they match EXACTLY to the COD on the buyers order, no additional funds were recieved and they match according to the deal she negotiated to the penny All funds were applied to the deal, it was a miscommunication between Miss *** and her credit union as to the amount neededAs you can see attached we sent and highlighted the exact amount needed, it was written on this actual time stamped fax sent to her credit union We tried to accomodate every aspect of this deal, we drove the car to her for her to check out, we facilitated the transaction with the credit union etc We handled this transaction in the same manner all of our transactions are handled to be compliant

This is the first I have heard of this concern, we will absolutely contact the customer and get her both items by the end of the week

Attached is all of the paperwork regarding Miss ***'s transaction, the actual buyers order, also the buyers order sent to the bank requesting the same amount, the sale price is accurate as well as the taxes and fees and trade credit The Buyers order we sent was for the exact amount needed, she had told the credit union she needed less money, as you can see by all the receipts, they match EXACTLY to the COD on the buyers order, no additional funds were recieved and they match according to the deal she negotiated to the penny All funds were applied to the deal, it was a miscommunication between Miss *** and her credit union as to the amount neededAs you can see attached we sent and highlighted the exact amount needed, it was written on this actual time stamped fax sent to her credit union We tried to accomodate every aspect of this deal, we drove the car to her for her to check out, we facilitated the transaction with the credit union etc We handled this transaction in the same manner all of our transactions are handled to be compliant

In response to *** ***’s complaint file #2016-*** the customer is asking for a full refund and then some for a situation beyond our controlThe customer has stated that we did not operate in good faith and is requesting more money than he even paidI have enclosed documents to support
this…This is not a recall notificationNot all models are affectedIt is not to be assumed that because the spark plugs were fouled the customer’s vehicle will need an engine overhaulThere are thousands upon thousands of bulletins across *** products as a wholeThese serve as guides for technicians to diagnose potential problemsThe particular problem that the customer is referencing is a problem that happens to many customers vehicles that do not have any bulletins postedThere is a twostep procedure regarding the bulletin that I have enclosedWe have performed step A on the said customer’s vehicleWe have also done the exact same step A procedure on other customers vehicles some of them have never had any further problems whereas others have had to have an engine overhaulThe customer is currently driving or has owned multiple ***’s in the pastCurrently the customer has a separate vehicle in their household that would also fall under the exact same bulletin but hasn’t had an engine overhaulShould the customer experience any further problems we are here to assist in problem resolutionSteve B

I have personally spoke with the customer and this issue has been 100% resolved and the customer is completely satisfied
Steve B

I am in the process of speaking with the bank and what they have for documentation ; I will proceed once all information is gatheredThank you

Customer issue is resolvedEven though we delivered the vehicle with the rear cargo cover and we feel the customer is not being one hundred percent truthful, it is not worth the aggravation and bad press that could come from itCustomer is scheduled to come in on Monday the 29th to pickup the
part
Steve B

We here at Zeigler Honda are committed to serving our sales and service customers with a great experience. From reading the complaint that Mr. [redacted] wrote, talking to the service advisor as well as reviewing the documents that the customer signed to authorize the work to be performed I...

understand the customers concern. Often times in the automotive industry customers are not fully helped to understand what they are purchasing at the point of sale or at the point of service. This seems to be what took place at the selling dealership. Attached you will find the documents to support that the customer was informed as to what they were signing for in respect to the work that was to be performed through our service department at Zeigler Honda Amherst. The sequence of events are as follows: The customer contacted our dealership to schedule an appointment regarding a B1 service light that appeared on his dash which prompted the call to us initially. Once the customer arrived at the dealership and started to work with our service advisor , the service advisor had the customer sign the estimated cost for scheduled service (see attached document) not routine service. I am sure at this point the customer didn't really care what the amount was because in his mind the service agreement would cover it. At this point we knew nothing of any service agreement.  The customer waited for the work to be performed here at the dealership. Upon completion of the work the service advisor introduced the customer to the cashier's office to pay the service bill. At this point the customer had brought to our attention that he had a service agreement that should cover the first 5 service visits. Our service advisor then took it upon himself to contact the selling dealership in Florida to verify the information what the customer stated. The customer did purchase a service agreement at the selling dealership in Florida but the service agreement would only be valid at the selling dealership. It is not my position to say whether or not the customer was misled at the other dealership or if the selling dealership did fully disclosed what the service agreement stated as far as repairs. Prior to the customer leaving the dealership he did not appear to be upset in any way. Do I fully understand that the customer is upset, absolutely. However I think that the customers anger is misdirected at Zeigler Honda Amherst. The actual service that we performed on Mr. [redacted]'s vehicle was anything but routine. Also attached in the documents that I have provided is right out of the [redacted] manual. Do we perform more than what the schedule B calls for yes we do. We only do that because of some of the problems we have seen in the past. The manual suggests that we "inspect front and rear brakes" we perform a "full clean and service" of the brakes to aid in the prevention of a much more expensive repair. I have contacted the customer and at this point we both agree to disagree. The customer is going to review the documents that we sent and we will meet next week.
Steve B.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted]. But the statements whatever made be the business not at all fair and unethical. They are not at all accepting the poor delivery and instead saying missing component got delivered. If missing component got delivered why I should complain. Business need to accept the missing. They can check the cctv footage and comeback and if they are 100% sure that is missing then they can deliver. With out changing the statements I would not accept the resolution. Am very much busy just I walk into zeigler spent 30 minutes and brought the car. I came to America on Sunday from India and took it on Friday itself and am very much busy in arranging home here. Almost month later I realised in cargo area there will be conver and after that I called to Jimmy and left couple of voice messages but he never called back. In order to me walkin not possible as am in [redacted] state working remotely as I don't have house here at. Recently I moved to my new apartment on June 6th.  Yesterday I got shipment from India and this took almost 3 months to come by ship includes my complete home stuff and also my job is new here and will take some time to settle. Why am saying is am very much busy busy past two months and never came to know there will be part there. 
Regards,
[redacted]

In most cases where a customer is unsatisfied it is because their vehicle was not repaired properly. This is not the case in this situation with this customer. In March of 2015 the customer arrived at the dealership requesting we service the transmission fluid with a drain and fill, oil change and...

wiper blade replacement of which we did it all. In fact at that time the customer was dealing with one of our service advisors and was not satisfied with him. Clark our service manager got involved to handle the customers complaint which was that we scratched the window by running the wiper arm across the windshield without a wiper blade attached. This clearly was not the case because it did not line up with the scratch on the windshield. It was the customers old wiper blade that caused the scratch. In efforts to good will something we told the customer no hard feelings and we discounted the bill $50.00. For no other reason than a kind gesture. Five month and 7500 miles later the customer went to [redacted] because it was convenient to the customers work place. This was exactly what the boyfriend stated to me directly. The customer didn't switch dealerships for any reasons other than convenience. [redacted] then sold the customer on the fact that the transmission fluid was non existent and charged the customer for 4 quarts to refill the 2.6 quart capacity transmission case. Further supporting that case if there was no transmission fluid in the vehicle the vehicle would not have left the parking lot let alone drive 7500 miles. Clark our service manager never admitted that we made a mistake because we didn't. The reimbursement of the $92.93 was even more good will we were passing on to the customer to put their mind at ease. The problem the customer was experiencing was a result of the power steering pump with a bearing failure. Amazingly enough the customer has a [redacted] Care warranty that protects them up to 100000 miles. The vehicle only has 82000 miles on it. If there was a problem with the transmission we would want to find it because the factory would pay us directly for all costs associated with the replacement of the transmission. So wouldn't it be in our best interest financially to find a problem if there was one??? YES! But there is not a problem with the vehicle. In addition to everything mentioned in the above statement after talking with the customer I offered at no cost to the customer to bring the vehicle back in 2-3000 miles to drain the transmission fluid to verify the transmission was in working order. By the way the customer can go to any [redacted] dealership and see if that dealership would like to submit a claim to replace the transmission and see if [redacted] will cover it.
Steve Burnette

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have the invoices from both Zeigler Honda, and [redacted] (attached) with both transmission services and the notes from [redacted] regarding the status of my car when I brought it in.  [redacted] is, thankfully, close to my place of employment, however it is inconvenient to us because it is 30 miles from my home.  I had to switch dealerships after they scratched the windshield, and multiple uncomfortable and argumentative dealings with their service team.  I had no interest in switching, prior - as I had purchased the car from Zeigler in 2011.  Calls with [redacted]' technician with 25+ years [redacted] experience confirm that my transmission was "bone dry" when I brought it in, in August.  They verified to us that Steve's claim this car would not drive off our lot with no fluid is invalid, [redacted] tests for these kinds of scenarios and thankfully, the transmission will struggle through this for an extended time period.  Furthermore, their service manager, Clark, initiated his phone call with us yesterday with "Do you have a problem with me? " and "How dare you go over my head and call my boss."  They had my car for twelve days and have not driven it on the thruway to confirm that noise is actually gone.  Their position is that it is impossible their Saturday morning employee, who no longer works for any [redacted] dealership at all, could not have possibly made the mistake of not refilling my transmission after draining it.  Therefore, [redacted] is a liar.   Additionally, they flatly refused to reimburse us the $92.93, over the phone.  And I was never credited the $50 for my bill from my windshield- I was offered to cover that if there was a deductible on my window replacement.  However, my glass coverage has no deductible and this $50 did not materialize. I have received $0 of reimbursements from Zeigler Honda.
Regards,
[redacted]

There were no managers here that were here when she asked to be taken off of our mailing list as we had a manager shift, I moved this along to all vendors and internally and we will take her off of any mailing lists moving forward and apologize she was getting the coupon books still.  action...

taken.

Revdex.com spoke to Steve at business and the original response was reiterated along with the additional following response relayed : In most cases where a customer is unsatisfied it is because their vehicle was not repaired properly. This is not the case in this situation with this customer. In March of 2015 the customer arrived at the dealership requesting we service the transmission fluid with a drain and fill, oil change and wiper blade replacement of which we did it all. In fact at that time the customer was dealing with one of our service advisors and was not satisfied with him. Clark our service manager got involved to handle the customers complaint which was that we scratched the window by running the wiper arm across the windshield without a wiper blade attached. This clearly was not the case because it did not line up with the scratch on the windshield. It was the customers old wiper blade that caused the scratch. In efforts to good will something we told the customer no hard feelings and we discounted the bill $50.00. For no other reason than a kind gesture. Five month and 7500 miles later the customer went to [redacted] because it was convenient to the customers work place. This was exactly what the boyfriend stated to me directly. The customer didn't switch dealerships for any reasons other than convenience. [redacted] then sold the customer on the fact that the transmission fluid was non existent and charged the customer for 4 quarts to refill the 2.6 quart capacity transmission case. Further supporting that case if there was no transmission fluid in the vehicle the vehicle would not have left the parking lot let alone drive 7500 miles. Clark our service manager never admitted that we made a mistake because we didn't. The reimbursement of the $92.93 was even more good will we were passing on to the customer to put their mind at ease. The problem the customer was experiencing was a result of the power steering pump with a bearing failure. Amazingly enough the customer has a [redacted] Care warranty that protects them up to 100000 miles. The vehicle only has 82000 miles on it. If there was a problem with the transmission we would want to find it because the factory would pay us directly for all costs associated with the replacement of the transmission. So wouldn't it be in our best interest financially to find a problem if there was one??? YES! But there is not a problem with the vehicle. In addition to everything mentioned in the above statement after talking with the customer I offered at no cost to the customer to bring the vehicle back in 2-3000 miles to drain the transmission fluid to verify the transmission was in working order. By the way the customer can go to any [redacted] dealership and see if that dealership would like to submit a claim to replace the transmission and see if [redacted] will cover it. Business has agreed to refund the customer $142.93 to resolve complaint.

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Address: 1926 Smith Crossing, Ridgeland, South Carolina, United States, 29936

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