Northtowne Summit Apartments

I moved into the apartment complex 4/2015 and lived there until my 7 month lease was up in 11/2015. I paid a $200 non-refundable cleaning fee/$400 non-refundable pet deposit and a $200 refundable security deposit/$400 refundable pet deposit. Upon my move-in inspection the living room carpet was dirty, stained, and smelled like wet dog and mildew. I had noted this on my move-in inspection sheet. My carpet was never deodorized even though Sharon, the manager, said it would be cleaned. Sharon and office assistant Kim were very difficult to work with to get any repairs done. The carpet was not the only repair needed for the condition of the apartment.
When a repair was needed I would call the office and put in a work order. On average it would take 6-7 weeks for repairs to be fixed, if at all. I would have to call several times to check and see what the status was of when my repair would happen. The excuse I would get was "maintenance is overwhelmed with repairs, I am sorry it is taking so long, but we will get to you as soon as we can." Weeks would go by and then a repair would be made, but maintenance never gave notice that they would be entering my apartment and no notice that a repair had been done. I had dogs that would have been locked up if I was appropriately notified when maintenance would be in my home (I think maintenance is legally required to give a written notice to the tenant prior to entering their premises). During the summer time I had an ant and mouse infestation at my apartment. I was told by office they would spray for ants-this was never done. The mice were coming into the apartment wall from my outside storage unit, 2 traps were set out in storage area, but no mice were ever caught, hole in wall was never repaired and mouse problem was never resolved.
Upon my move-out inspection in November with Lee, office assistant, everything was marked good. I immediately handed the keys over to Lee and left premises and never returned.
I received my deposit but $160 was withheld from me. In the Landlord's list of Damages for Resident it stated under the description of charges, "Carpet cleaning for pet odor removal, pet stain removal", this was taken out of my refundable security deposit. The repairs they stated caused by me were already preexisting in the apartment as noted on my initial walk through inspection which they never fixed. Furthermore, none of the alleged cleaning charges were applied to my $200 non-refundable cleaning deposit and there was never a receipt showing $160 was used to clean the place. Lastly, I had a clean move-out inspection. The apartment management was trying to double charge me for routine cleaning and take advantage of me for damages left by a prior tenant that were never corrected. There are many reviews on "[redacted]" with the same complaints regarding Northtowne Summit Apartments.
I sent one letter within the 10 days of receiving the first deposit stating I disagreed and wanted the $160 that was wrongly withheld from me. I had no response from apartment management. I then had to send a certified 10 Day Demand Letter with all the information stated above, demanding a refund of the amount I was owed or I would file an action in Small Claims Court to have the matter resolved. The apartment did refund me the money after receiving the certified letter.
I hope this review brings to light a situation that should never happen to another tenant.
","neg-1

In May, 2015 I contacted Northtown apts to determine if they had an apartment on the first floor I could rent for four months starting July 1. The agent said yes they did and she showed me a model of the apartment. She did tell me it was not available until July 9 and that was fine for me. I have moved to Reno the past five years in the summer and always in a first floor apartment. I had my bank records faxed to the agent, called to start the TV/internet, utilities and forwarding of mail. I paid the $500 deposit for the first floor apt. When I arrived on the 9th of July, the agent said the apartment was on the second floor. She said she did not remember me asking for the first floor. I have diabetic nerve damage in my legs and cannot navigate stairs. I would never have agreed to the second floor. The agent said they did not have any apartments on the first floor. I ask for my deposit back since it was obtained under false pretense. She said they would not refund it. I wrote a letter to the Manager of the apartments, however, she/he never responded.Desired SettlementI believe the agent obtained my deposit falsely and the $500 should be returned to me. I did find an apartment in Sparks but it was not available until July 16. I had to stay in a hotel until it was available, had to pay for one day NV Utilities and the post office did not forward any mail to my new address until August 6. I will absorb all the other expenses their screw-up cost me. I am only asking for the $500. Business Response [redacted]Document Attached[redacted] came into our office on 5/28/15 to view a model of our 2 Bedroom 2 Bathroom unit. The model is located on the ground floor, and Norma decided she wanted to reserve an apartment and have us furnish it for her - hence the requirement for a $500.00 reservation fee. Following standard procedure, the leasing agent informed [redacted] of the availability date (7/10/15), application process and fee, details of the unit (2nd story unit with a fireplace), shown the location of the unit on a map, and informed that the $500.00 reservation fee is non-refundable and used to take the unit off the market, and start the preparation process in furnishing the unit. The reservation form was then drafted and showed the apartment number (F-2029 - located on the 2nd story) and [redacted] read it over, signed it, and was given a copy. [redacted] failed to mention any medical issues preventing her from occupying a 2nd story unit, nor did she specify that she wanted a ground level unit. During the following 2 months, [redacted] was in constant contact with the leasing agent and provided proof of income, was informed of her acceptance, security deposit amount (based on credit), and her total due for move-in. Again, no mention of any medical issues or confirmation of apartment level was ever made by [redacted] at any point during this 2 month increment.On the day of move-in (7/10/15), [redacted] was already at the office when the leasing agent came to open at 9 am. The first thing that [redacted] said was that she was no longer moving in since the unit was on the 2nd story, and claimed that for the last few months she thought the unit was ground level. The leasing agent re-iterated conversations during which the apartment location was clearly stated multiple times since the initial reservation as well as throughout proceeding transactions and conversations. [redacted] became very hostile and aggressive, and demanded that her reservation fee be returned to her as she refused to occupy a 2nd story apartment. The leasing agent reminded her that the fee is non-refundable as the unit was held off market and prepared for her since May. [redacted] continued to argue with the agent and demanded the deposit claiming she did not have a copy of her Reservation Form. The leasing agent brought out our original copy of the Reservation Form in order to show [redacted] the details in which the terms of the deposit are clearly stipulated. [redacted] continued to act aggressively and snatched the Form from the leasing agents hands. The leasing agent informed her that she was given a copy, and we need our original copy back but a new copy can be made and provided to [redacted]. After a copy was made and provided to [redacted], [redacted] continued to demand the $500.00 fee, continued yelling at the agent and acting hysterical, and threatened the agent with legal action and personal repercussions. A member of our maintenance staff entered the office at this point while [redacted] berated the agent for her personal information, which she refused to provide, and continued to make threats and behave in a violent manner. Feeling threatened, the leasing agent and maintenance worker asked [redacted] to leave the premises as her behavior was escalating to such a high level of hysteria that safety was an issue.[redacted] finally departed after some persuasion that the authorities would be called if she kept refusing to leave and continued to act in such a way. Following this altercation, [redacted] never made another attempt to contact us until we received a complaint from Revdex.com.